Why Angies List Sucks

Note: "sucks" is a pretty strong and immature word, but it's the word to use online when you think someone has a bad idea. So, if that's off-putting, get over it. Or start a "sucks sucks" site.

Recently I was asked what I thought of Angie's List. Frankly, I had no idea. I was told it was a pretty neat list that has good ratings of local retailers. The idea is that you are looking for advice on a company to hire for a service (e.g. car repair) so you check Angie's List and see the advice and ideas of other users who have used the site. It's basically like Better Business Bureau, City Search, or one of thousands of other local directories. Many of these directories are broken: biased reviews, paid inclusion, incomplete information, etc. This is where Angie's List claims to be different. They use "only" consumer generated content and require a "small fee" to keep the reviews unbiased.

Here's a bit on the policy:

Consumer support means it's honest: Companies don't pay to be on Angie's List. Only Angie's List members report on the companies they've hired. View the list of services rated in your area. Additionally, members make sure the ratings are clean and honest by supporting Angie's List. They pay a MEMBERSHIP FEE because we work for them (not the contractors) to keep the list growing with the most accurate information about the companies in their area.

Why This Angies List Policy is Dumb

Let's say that I'm a consumer. If Angie's list charges me $5/month I have to get a lot of value out of the list for it to be worth that membership fee. They have millions of customers though, so apparently it's compelling to some folks. Let's say that I'm the business owner, though. If I can create a fake email account and use my home address (or my neighbors address) so that Angie's List doesn't know who I am, then $5/month is a pittance for being able to enter a review of my own business.

So, their whole "we charge a small fee to keep the reviews honest" thing doesn't work for the stated policy, but it sure does help them bring in revenue without worrying about advertising.

Paid Position/Advertising on Angie's List?

Here's the worst part - after your company gets added they contact you and say something like "your company has been added and reviewed. If you'd like you have an enhanced listing you can pay us for that."

So the whole "we are acting in our members best interests" thing is bullshit! They have one interest in mind: their own.

The Review Problem is Real

The thing is - it's really hard to run a review site. Really hard. Getting valuable metrics is difficult. How does each user know if they should be trusting the other users of the site. Angie's List's paid membership program clearly doesn't make sense (though it may work than other current options). So, what's the future? Fortunately, it's the online corollary to the system you already use in real life: you ask your friends and colleagues via social bookmarking that helps guide you to the best local plumber. This is the clear way to solve the problem in the future.

Sorry, Angie's List. You could implement these features in your site, but don't pretend that the $5 is for anything other than your own pockets.

Edit: For an update and details as far as why you have to login to write comments see www.angieslist.com update post

Comments

Off topic- spam

This comment has nothing to do with the thread. It is a self-serving promotion for another website.

not "spam" but not awesome

greggles's picture

"Off topic" is certainly false: It's a site that competes with AngiesList (and a lot of the others) with a slightly different business model.

"Spam" is a bit harder to define, but I like "unsolicited bulk messages." My server logs show that it's the first post by the Nilaan, but that your comment is the 10th you've made on the site (using Anonymous and no e-mail address don't stop me from seeing your IP...). You are the third most prolific commenter, so, you are the bulk messager in this thread...

If we ignore those points and just look at the merit of the site, based on their FAQ and the above comment:

  1. They have a basic reputation management system, but don't handle attempts to trick the reputation management system, which is the really hard problem in this industry.
  2. The service is impractical because it requires service providers to bid on a job without seeing the home of the requestor - how many service providers can do that? Not for any big projects for sure.
  3. They are pretty happy with themselves for creating a system that is weaker than Angies List...seemingly only because it is free. CraigsList is free and has a bigger audience...

Nilaam doesn't have a stated business model yet. Nilaam doesn't seem to have venture capital backing and according to compete.com they have no traffic.

I predict Nilaam will be out of business within a year or two.

Why Angies List Sucks | Knaddison.com

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Thank you for reviewing Nilaam

We really appreciate you taking the time to review nilaam.com. You made some valid points above and we are hoping you will let us address them.
1. We accept that reputation management is hard. Nilaam's system however, may not be as weak at it appears at first blush since we only allow users to review those service providers who have actually bid on their ad. We are in the process of adding heuristics to the system to deal with fake ads posted purely for the sake of promoting a particular provider and hope that these changes will significantly improve the reputation management system.
2. Regarding the service being impractical, we think, for certain types of jobs, changing a leaking tap, fixing a cistern, repairing a dent in a car, it is in fact possible if photos are posted, to provide a pretty decent estimate of how much a job will cost. For other jobs, the "bids" really are just leads for the home owners so that they have a general idea of the per/hour rates a service provider may charge. The bidder is free to request a visit to the home before providing an estimate. Nilaam is really designed to provide a meeting place for those who need services and those who provide them, it is not an action service per se.
3. We love Craigslist. Unfortunately Craigslist gets so heavily spammed that it's hard to really find what you are looking for and it's completely lacking in a reputation management system. Nilaam lets you have service providers come to you rather than you having to call several providers only to be told that they can't come at a certain time or they don't work in your neighbourhood or that they charge a rate that you are shocked by.

You are correct, we are not VC funded and we don't plan to be for the near future. We do however, have deep pocketed Angels that have faith in the founding team. You are correct, we do not have much traffic as yet but that is exactly why we are making an effort to convince leading bloggers like yourself to review our site and ask you to encourage your readers to visit our site and give us a chance.

Angie's List, just another rip off

Did any of you read in the terms of use that they auto renew and the only way to cancel your membership is to send them a certified leter! That right there is enough to tell you that they are just another fu&%#ng internet rip off!

Angie's List is not accurate or fair.

I need some wide spread Good Press to counter the bogus press on Angie’s List.
In my experienced opinion, Angie’s List is lousy at providing useful or accurate information on their popular website. They allow users to post information without verification. Blatant lies can only be refuted by service providers in a manner that is ineffective and makes the service provider sound like a whiner and excuse maker. Also, it is easy for an unscrupulous person to post made up reviews to slam a good competitor. Why would this be the case for a company that purports to be a facilitator of good information to help consumers make informed decisions? Follow the money! Angie is making lot’s money by both selling subscriptions to home owners and advertising to service providers. Is she getting her bread buttered on both sides?
How do I know? I am a victim of the Angie’s List scam. My company, while not perfect, has completed 100% of our contract obligations (over 3000) for 100% of it’s clients (over 1200) in over 26 years of business. Has some of our staff made some mistakes and at times lacked judgment? Of course they have, as it happens on occasion in every company that has staff and clients. What I do promise is that we always have and will finish every project in a way that is fair if not in our normal exceptional fashion.
My company has only 4 Angie’s List reviews and all happen to be C/D in ratings and two of those ratings are by someone who was never a client. That poster just said that they called us and didn’t like what they were told. As this alleged caller, never left any contact information with us (name or phone number) it is impossible for us to respond to intelligently. Another poster says we charged her too much on a project that we under charged her by 40% of the market rate. The 3rd poster was a real client whom posted in the middle of her kitchen remodel at the normal point of maximum discomfort. While we understand the emotional rollercoaster of most remodeling clients we feel she was unfair in not following up with how the job finished. We also have written proof of the inaccuracies of her allegations but didn’t feel it worth the expense to pursue a law suit to get her to get her facts right, maybe we are wrong in that conclusion. Regardless, this same owner has had no problem having us come back 3-4 years later to fix some minor paint issues under warranty or hiring us to do additional work for her. For some reason she has not given us good feedback on the additional work she hired us for – I guess that she can’t do it after she decided that it was not worth continuing to be an Angie’s List Subscriber.
When I complained about this situation to the staff at Angie’s List, the best answer that they would offer was for me to recruit my good clients to join Angie’s List to post good reviews so that our happy clients posts could overwhelm the one’s that were not so good. I have a HUGE problem with this being the right or a good solution. Am I alone in this thinking or do I just smell something fishy! In my book Angie’s List rates an “F” for posting unfair feedbacks and providing a blackmail response to my complaint.

Try to file or find complaints AGAINST AL

I have done extensive research and yours comes the closest. Below is our complaint AGAINT AL. Would love to know how to get a "Complaints AGAINST AL" blog started.

I've tried to research complaints against Angie's List from the perspective of reports filed against a business. We registered our contracting business in hopes that we would get comments from our customers, which we did. After a couple of "A" reports and glowing reviews we were shocked to receive a letter from a 'mediator', so to speak, that included the most hateful, libelous report from a customer. To our disbelief, although the report was made more than a month after the work was completed and paid in full and not one single word from the customer that he had any concerns whatsoever, Angie's List allowed this report to be posted publicly. To me this is the epitome of irresponsibility and in no way reflects that Angie's List is the 21st century version of the BBB. Our only recourse and only way to have this negative report removed was to agree to the customer's demands. That is, refund what was a nominal portion of the total contract price. We would have to ask if the job was so bad, one, why wouldn't the customer have contacted us and two, asked for much more than a token refund? We believe that this customer was simply trying to extort just enough that he thought we'd agree just to have his lies removed and a bad report taken off our listing. How utterly irresponsible to not even have the opportunity to deal with this prior to a public posting and absolutely no way to have it taken off unless we pay the customer his extortion money. Disgraceful and we will cancel our Angie's List membership and never, ever, ever use Angie's List again and will certainly let anyone know how this really works.

Why Angies List Sucks | Knaddison.com

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Angie's list no more

We are building a house and I signed up on angieslist.com for one year. I was extremely disappointed in it. I hired a plumber who underbid the job and abandoned us. I found out that he pulled the permit under his uncle's name. I honestly don't believe the original plumber was even licensed. When I contacted angieslist, I was told they were not giving out any information on this company. This plumber had all A's and was highly recommended. He never returned any of my many calls and I finally gave up on him (after paying a couple of draws). I then hired a guy to install all the windows. All the windows leaked and this person has not returned any of my 20-something calls to him. When I wanted to turn in a review, I found out I had to sign up again and pay again. Forget it. The best way to find reputable contractors is through friends and neighbors. Live and learn. If you are new to the area, just start asking around. That's what I did.

Why Angies List Sucks | Knaddison.com

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No Unsubscribe from Angie's List

I started to subscribe to Angie's list and chose not to when I learned about the subscription fees. This is okay; I'm all for free enterprise. However, even though I didn't subscribe, Angie's List captured my email address and has been sending me emails - scam - and there is no Unsubscribe at the bottom of these emails which violates Federal Law. I called Angie's List and the first person who answered the phone was unable to Unsubscribe me. It took 15 minutes to get to a person who could who also had lame excuses as to why Angie's List captured email addresses and sent scaming emails.
I finally spoke with a supervisor - lots of apologies but the bottom line is that Angie's List is not the nice, consumer service that they market themselves as. They are out to use every trick in the book.

Why Angies List Sucks | Knaddison.com

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Get Real AL

What crap! They are biasing their reviews by only getting reviews from paying customers, not the masses! Don't pay for this People. Your dollar is your vote - reviews should be free and easy. Let's find another way!

Matt

Why Angies List Sucks | Knaddison.com

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Privacy - Angies List Lures You into Giving Up Personal Data!!!

Hi All,

I rarely post complaints about businesses online, but felt this one deserved a big thumbs down. My issue has to do with Privacy, specifically the deceptive process Angie's List uses to create a membership account.

For a paid service I would have expected a typical e-commerce experience:

  1. see the item and its cost
  2. choose the item and its quantity
  3. provide the account information if you don't already have one
  4. enter payment data and confirm your order

If you don't want to purchase you can exit without creating an account or providing personal information.

The process I experienced was as follows:

  1. Create an account with personal information - zip code, email and a password
  2. get to the subscription type selection page
  3. presumably enter payment data and confirm your order

I chose to exit before getting to step 3 because I did not want to pay for the service. In fact the prime reason I was willing to create the account was that angieslist.com doesn't go out of its way to advertise the fees up front. I figured this was an advertiser paid enterprise like epinions.com and others.

I may be a little naive, but you have to dig around on angieslist.com to figure out that membership costs money. (Yes, it's in the FAQ and implied on the How It Works page ("Angie's List is better than free review sites:"), so I didn't follow the old maxim caveat emptor or is it TANSTAAFL? But being in a hurry I created an account and bailed after I found out they wanted to charge me.

I figured it was pretty dishonest that they wouldn’t advertise their fees openly, so I began to worry a little bit about that personal information I gave them – that account with my zip code, email and a password (who knows how securely they store passwords). I hoped that since I didn't actually pay for a membership that my account would be dropped. No such luck! I left the site and then returned to find out. I was automatically directed to the members area by a browser cookie and greeted with a popup message that said:

Welcome to Angie's List!
It looks like we have limited information on file for you. For access to thousands of local reviews, help from our complaint resolution team and member discounts, please finish signing up. We're so confident you'll be a List lover that we offer a 110% money-back guarantee!

I closed the dialog and tried clicking on a link in the member’s area. It returned me to the first create account page with my zip and email filled into the form. The password field was blank.

OK I thought, maybe I got lucky and they stored the email and zip in the cookie on my web browser instead of in their site’s database. I went into the browser cookies area and deleted the angieslist.com cookie. Then I returned to the site and was directed to the home page. So far, so good. I kept my fingers crossed. Then I entered the account data (email and password) again and bummer . . . I was redirected to the members area with the same Welcome Popup encouraging to finish creating my account (aka "give me your money").

I closed the dialog and tried clicking on a link as before and it returned me to the first Create Account page with my zip and email. The password field was still blank, but now I knew they kept it.

I’ve sent them an email requesting to have that account information deleted, but how many others have decided not to pay for a membership and still had their email, zip code and a password stored while believing that it was deleted? Imagine how much “direct marketers” would pay for a list of emails tagged to specific zip codes? Oh well, I’m bracing for some geographically targeted spam . . .

For a company that claims to help consumers find the most trustworthy service providers in your area, this behavior seems pretty dishonest to me.

FYI – the Federal Trade Commission accepts complaints about companies such as angieslist.com. To quote the FTC web site, “Your complaints can help us detect patterns of wrong-doing, and lead to investigations and prosecutions.” Here’s the link:

https://www.ftccomplaintassistant.gov/

Paul

Why Angies List Sucks | Knaddison.com

This is a topic that's close to my heart... Take care!
Where are your contact details though?

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Angies List is not reliable.. period

I have worked in the construction field for over 25 years. Angies List is nothing more than fluff. It does not back up its statements or its information. It only rewards contractors and customers that pay them. It's that simple. Last time we used the list, they led us to a sub that couldnt even provide a builders license although on there site they said they were registered, insured, and bonded. Angies list is a scam.

angies list

it's stupid- why would anybody pay a subscription fee to find out about local businesses and retailers? We have stuff done to our house and garden all the time- I ask a neighbor or google info. I think you could find out any information you wanted without paying for angie's list. not a fan.

RE: angieslist

The BBB helps out alot for choosing a business. I was going to work for a company once and something told me to check them out. Went to the BBB and they had 77 complaints and the letter grade was an F. I called them back and declined to take the job. I don't want to be associated with a business like that.

Worthless

I found a dogsitter on Angie's List who started sleeping with my fiance. I found out later that she has done this to other families in my town, who have also complained to Angie's List, and yet she's still on the list. I guess she gives them more money than I do. Or she sleeps with someone at Angie's List. If I had known she's done this to other people I would never had brought her into my life.

RE: Worthless

No offense but your Fiance was going to sleep with whomever. I totally get what you're saying about her being "Queen Poodle" on Angieslist even after complaints,but he was going to stray whether it was with another stranger or Poodle. It's pretty clear Angieslist sees it as your problem and not theirs. Lesson learned.

Why Angies List Sucks | Knaddison.com

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Job Bullet has a solution that works for local providers

Angie's list, craigslist, service magic etc are all ok websites in my opinion. http://jobbullet.com has a solution that sorta combines facebook, linkenden, and craigslist all in one simple to use system. The reviews you see on jobbullet can be verified so you can use your disgretion on who gave the review. They don't charge you a membership fee or any type of fee to leave a review. That is just plain wrong. On top of that, Job Bullet will help you advertise your services to Google, Yahoo and Facebook. It is a wiser choice. Check it out and see for yourself www.jobbullet.com

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I have been a home remodeler

I have been a home remodeler for over 20 years. I am totally amazed after readimg over 40 of the posted comments on this web page. Does Angie's List Suck Absolutely not.
This is just another way that a homeowner can use along with other avenues to check out a contractor, good or bad. If a homeowner gets a reccomendation from a relative, friend or neighbor, they can go to angieslist to check them out. if the contractor has lots of reports and some of them are bad, the customer can ask the contractor what happened and the customers and ask for their names, address and phone numbers and to talk to them.
Lots of people do pay a monthly fee to belong to angieslitst and use their service to find contractors. When they find a contractor on thst list, it is THEIR responsibility to ask fo a few dozen prior customers, names, addresses and phone numbers, of course with the customers permission. Lets face it, in 80% or more of the time, the lowest bidder gets the job and in most of those cases, the customer gets what they deserve. Low quality materials, low quality laborers and no after service.
A homeowner would have to be out of their minds to hire anyone including a recommended contractor without doing their homeowork.
Get off your rear ends, go to jobs in progress, call a bunch of their past customers and really check the contractor out. Keep in mind one thing, it takes very little for a homeowner to write a bad report, but it takes a much happier customer to actually sit down and write a good report. if a contractor has 8 or 10 reports, I would not consider it really legitimate. look for a contractor with lots of reports, call the contractor, get a bid and show them a handful of those reports and ask them for the names, address and phone numbers of the customers you wish to talk to, not the ones that the contractor wants you to see. Their mother, brother, sister and best friend.
Contractors by tarade, unfortuantely are not the most honest group. That may be where th ename CON-TRACTOR came from. There are thousands of honest qualified good contractors, but unfortunately the low bidder beats out quality more times than not. it is the OWNERS repsonsibility to make the decision on their own.
What I find is that more times than not, the customers calling from Angieslist alreasy have done a lt of homework. If you ask most of the homeowners that got screwed what their criteria was for their final decision on the contractor they chose, if they are honest they will say price.
I have personally used Angieslist many times for services provided by their company and I have had success each time.
I can personally say that I have had 3 bad reports placed against my company and I complained to Angieslist and 2 of the 3 times it was another company placing the reports against me and the reports were removed. The third report that was placed was deemed legit by Angieslist and they would not remove the report.
Lets all not lose perspective of what Angielist is, it is a business like the business I own, the business you own and even the company 99.9% of you all work for. Are all companies except for the non profit organizations are businesses, you bet your life they are and so is Angieslist.
If Angies list customers were not happy, they would not be in business for so many years. it works and people for the better part are very happy with their services.
If you are a contractor, go out and do great work as you claim to do, and ask your clients to place reports and use the free avenue of advertising to your advantage. Even if a client has to pay $5.00 per month for ther service, big deal. Look at the price of your phone service, television service, and many many other monthy bills you pay.
I will assure you that there are way more happy Angieslist customers than unhappy customers.
There are good and bad Contractors, Doctors, Lawyers, Architects, Teachers, and every other service business out there. it is all of your jobs to weed them good ones out from the bad.
What I always tell my potential customers is, see what you are getting, the quality of the materials, how long the company has been around, if they have a place of business, if they are Licensed, Insured and Bonded and if they will supply you with a long list of past customers.
I always tell my potential customers to keep an open mind and keep th price out of the equation until you weighed all of the qualities of the contractor, and than add the price to the equation. If it is way out of wack, eliminate them and go on to another choice and do the same with that contractor.
If you take any subject and research it on the internet, you will see complete opposite opinions. Some re real opinions and some are scewed beacuse of personal gains.
Jeff K.

Shenanigans!! I don't

Shenanigans!! I don't believe you are a contractor. Unless you cut grass, or clean windows. You believe that potential clients should call a couple dozen of your past customers? Let's say I build custom homes. Really high end. I do six per year. I do excellent work. No one should use me then. Unless I can call upon most of my past customers to do my work for me. Unbeleivable. People like you bother me. A small family owned company could never get off of the ground with your philosophy. If I pay someone good money to work on my home, I do not want to be called all of the time as a reference. Dozens!? Seriously? I should spend how many hours researching each potential company? If you use the three bid rule, It would take me weeks unless I took time off of work to research.
Angie's list always bugs me to join, but I told them I am honest with my customers, and because of my integrity, I could not pay for a service that advertises that contractors don't pay to get on Angie's list. Don't argue the semantics with me either. It's like the definition of is. We all know what the definition of 'is' 'is'.

Why Angies List Sucks | Knaddison.com

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Angieslist is vey helpful. My

Angieslist is vey helpful.
My husband and I recently bought a new home and we needed lots of work done on our home. A friend of ours that used Angieslist service recommended that we joined, and we did.
We needed new windows, siding, doors, a kitchen and a batroom remodel.
We called in one company from Angieslist and one from a recomendation from a co worker. The contractor from the recommendations came to my home in the rain 45 minutes late, could not care less if we waited for him all night, did not appologize and than proceeded into our home with mud and rainwater all over our new carpet.
He took measurements of the kitchen and bathroom, looked at the windows and doors and told us he would get back to us.
We waited 10 days and we called him back, he forgot who we were and told me he would look through his notes and get back to us. He never called back. We had told the contractor that we had all of the funds already approved by the bank and were were ready to get started. On the other had, the contractor from Angieslist came in, took off his shoes even though it was not raining, spent 3 hours with us, took tons of notes and made an appointment to come back in 2 days with a full detailed scope of the work and exact pricing. 2 days later we met, we spent another 3 hours going over the entire project, detail by detail. We signed a contract to have all of the work done. The work started 6 weeks later and took 3 days less than what we were told was the target date. Except for the toilet bowl being delivered cracked and the bathroom window coming in with clear glass, not frosted, we were completely happy.
We have heard so many horror stories that it made us leary to have the work done, but at some point we needed to make a decisions and we made a great choice by going to Angieslist.
I am sure there are othere contractors listed at Angieslist that are not 100% legitimate but that would be expected.
The contractor that we chose, had lots of reports, has been in business a long time and we felt very comfortable with him.
We would never hesitate to use the same contractor again and to use Angieslists references and to reccomend Angieslict.
Tina S.

Why Angie's List Contractors-Hand Fed a Line of paid leads

I was a leading SSA provider in one of the big cities that served multiple states through the hub location Angie's List picked.

Numerous years I received credentials that allowed me the ability to tote their SSA award. With that came many conditions. Out of nearly 100 service providers in my profession, over 120 positive reports, I STILL was not at the top of the list.

Why?

Because those are "bought" placement locations. They are the first to be mentioned if you do a call-in to Angie's List when looking for service providers.

Is it fair? Well, depends on which way you look at it. There's nothing "honest" about Angie's List, other than the name.

I personally managed to grow through Angie's List with my customer base and turn a measely $1000 in advertising into $100,000 in earnings through the customer base on Angie's List. BUT, the customer base is not loyal, even though they give you positive reports.

I actually took Angie's List as a huge stepping stone to get my company to a better level, and I'm pleased with the "all good things come to an end" mentality. It worked for a while, I refused to spend money with them and that was the end of it.

I felt the customer base derived from that system are not always the most pleasant to deal with as well. Most are those who were blungeoned by previous service providers and now like a rape victim they are far more cautious in their actions, not too easy to spread their legs at the next invitation.

But ignorance breeds ignorance and it was time to move away from hand fed institutions. I've managed quite well since the departure. Don't get me wrong; it had its place at one time but now I feel it is known for its greed and unwillingness to be something the core value started off with; integrity. They have moved away from that value and the rest will be a downhill ski slope.

But ask yourselves this very important question, homeowners...

Why have you been so compelled to rely on others, formatted opinion bases instead of using the gray matter between your ears? It's not my problem as a service provider that you're too inept to make clear and concise buying decisions when it comes to home ownership 101.

Naive is the first word that comes to mind when I see two people with a checkbook asking a million questions thinking you've accomplished your home ownership degree. Many times I don't trust the homeowner to make rational decisions, especially when so much is always financial based reasoning.

But hey, I'll work for the stupid as much as I will work for the smart. Always do I come into situations in people's homes where they tried their hand at the DIY realm or work a deal with the handyman thats knows about as much as a pamphlet at a bookstore.

Then I am called to sort it out, watch you spend twice for the mistakes you should of never made in the first place.

Does this sound familiar?

Am I ringing any bells, readers?

WOW, Bitter Much?

Hmmm see it would be nice to know that a contractor does not seem to like or respect his customers...WOW! good to know....and the name of your business?

Ask Questions Much?

Respect is earned, not given in the big book of client to customer relations. What service providers lack these days are courage, courage to tell homeowners what they need to hear, not what they want to hear. We don't hold anyone's hand anymore through the buying process. Get over it, it's time to defend yourself and make good conscious decisions without being so unsure with every dime you make. There's no doubt I've pissed off quite a few by running one of the top listed contractors in my area and hand picks work, telling the rest to deal with everyone else. It truly feels good.

Why Angies List Sucks | Knaddison.com

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INDIANAPOLIS ANGIES LIST APPEARS TO NOT CARE ABOUT CONSUMER

I have read several of the stories on this site. I pretty much agree with the "sucks" comments. Take for instance....It is my understanding that Angies List would not allow a company to advertise if they have a bad Better Business Bureau rating. Well.....there is a waterproofing company, or a foundation service company in Indiana, near Indianapolis that has an "F" rating with the BBB, that is being allow to advertise with Angies List. What exactly is this saying about Angies List? It appears that Angies List would much rather have big $$ from a crooked company than tell the consumer about the reasons behind the company being caught in a big crooked scandal. The company was caught in the Fall of 08.....and are still advertising with Angies List to this day.....nearly the end of 09. Just remember.....The love of money is the root of all that is evil. 1Tim. 6:10

ANGIES LIST LOOKS LIKE A SCAM TO ME

As a contractor who has had a very good reputation for the past 25 years in small town USA, we were recently given a horrible review by a customer who we worked really hard to please, we acted promptly and thoroughly to give him the job he wanted and deserved. Angies list's advice to contractors in my position is to try to resolve the problems. We feel like we bent over backwards to try to turn the situation around. My conclusion after reading my client's review, is that there
really is nothing more we can do, we did everything he asked us to do and more, and we did it the next day in most cases or as soon as the weather allowed. My conclusion is that this man is just vindictive. In my honest opinion, his project looks perfect now and has added value to his home.
So now I am saddled with this blight on my company's name. What can I do? I can ask the 98% of happy clients to write a review, but this I know will cost them a membership fee, so I am hesitant to go that route. I can write a response.
It is very difficult to write a response that doesn't make you look defensive. About the only thing I can say, is that
I am really sorry that they are not happy and that I am very eager to correct any problems and to resolve the situation.
In my case, I sincerely believe that my client just wanted to let off steam, even though we corrected all the problems.
My problem is that I now have a bad review that I can do nothing about. We rely heavily on internet advertising.
I have employees who need their jobs and I am terrified of getting another bad review on Angie's list. We have changed
policies to avoid the problem reoccurring, but how does one recognise a vindictive client ahead of time so you can stay
away. Angie's list is a scam to me because, good reviews cost clients money, and who benefits? - Angies list, not the clients or the contractors in the end. I believe Angie's review system is flawed in that it attracts a certain type of person.

Yes, Angie...you do Suck.

suck is the correct interweb term for blogging and expressing yourself, get over it or click this tab closed.

ok...i joined Angie's List (AL) because BlueDot told me there was a $100 coupon off to replace my Heating & AC system this summer...thinking that spending $10 to save $90 a good deal i signed up. Ok.....signed up for a month to month basis no auto renewal (or so i thought) and then was surprised the next month when i saw the charge.

went to the site to delete my account and WOW! these are their terms:

How do I cancel my Angie's List membership?
"Any Angie's List membership may be canceled by phone, e-mail, fax or U.S. mail. Please include your name, address and phone number in any written cancellation requests.

Monthly Payment Plans: Cancellation requests must be received no later than 5 pm on the day prior to any scheduled renewal payment. Sorry, no refunds.

Annual Payment Plans Cancellation requests should be received no later than 5 pm on the day prior to any scheduled renewal payment. All annual memberships are backed by our 110% satisfaction guarantee."

Sheah right.....a website where they readily TAKE your money very fast but to CANCEL you must go to those lengths to cancel? i cry foul!

AL is obviously a SCAM who is out for making as much $$ as they can and there are a LOT of red flags that come up once you look at them carefully.

My 2 cents....stick with yahoo or google reviews then ask your friends!

Angie's List: The real deal

Please do not add my comment. As a former employee, Angie's list will come at me with all their legal might.

Why Angies List Sucks | Knaddison.com

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Angie's List is a RIP-OFF

I joined Angie's List thinking that it would be a good resouce. I thought that I would try it for a month first. It's been about 5 months and I can't seem to cancel the account. They won't return phone calls or emails. If I rated Angie's List on their site it would be STAY AWAY. This would have to be the worst money you would ever spend.

Why Angies List Sucks | Knaddison.com

Useful info. Lucky me I found your site accidentally, and I am
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I bookmarked it.

Why Angies List Sucks | Knaddison.com

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Be aware you will not be notified of increased subscription cost

Watch your credit card entries. After 3 months, without notification, my subscription rate doubled from $1.30 to $2.60. By the time I realized there was something amiss, I had paid in almost double the annual rate. Customer service refused to do anything more than refund the last payment. I was told that the member agreement states that rates are subject to change and are applied automatically. So be aware you will not be notified of any increase.

I never found the list helpful. It was a total disappointment and totally not worth it. You could say it sucked

Well, I like it

I've found the list very useful. I've contracted a lot of different people from the list. I am sure, as with most ventures, there is a cynical bottom line, but generally I've gotten good work from the list. I think letting contractors know the list exists is a good thing. Contractors who I say I find from Angie's List go the extra mile for me, and that matters. It's ultimately a lot cheaper than shots in the dark. Imperfect, of course. But that's all.

Angie's List Endangered My Child's Life

Angie's List published my name and address without my knowledge or permission. I do not do business with them. I am very careful to keep my name out of my publicity for my business because I testified against a child killer many years ago. The child killer was released from prison a couple of years ago and he would love to kill me or my kid. He hates me and has sworn revenge. Angie's List told him where we are. I've spoken with them and they know this could be a huge security issue to publish business representatives names without permission, authority, or verification, but they don't care. They say they are Christians, but they risk children's lives for profit. Doesn't sound very Christian to me.

Why Angies List Sucks | Knaddison.com

What's Going down i'm new to this, I stumbled upon this I have discovered It absolutely
useful and it has helped me out loads. I am hoping to contribute & help different users like its helped me.
Good job.

Sneaky signup

I remembered this service idea today when looking up information on a company I'm planning to hire onto. In all these years this is the first time I've had an inclination to visit the site--yelp (which is free) has been very reliable and pretty much takes care of most of my business review needs.

What gets me about Angie's List....is when a site like this requires a registration....okay, fine, they just want to track how many people are using the site--that sort of thing, and then the next page is "choose how much to pay"!

If the first page had mentioned the site was a paid only service I would have moved on. But basically, I was tricked into entering my personal information. I better not start getting emails from this company.....arrrg.

Bully for Angie to trick millions into "only $5 a month" to make her a millionairess.

Why Angies List Sucks | Knaddison.com

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Why Angies List Sucks | Knaddison.com

Asking questions are actually good thing if you are not understanding something
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Filters

I use the service, it provides filters I need when there are so many companies and individuals that are incompetent, not professional, inexperienced, etc. etc. Good comments are likely written sometimes by family members or friends but the more comments the better. Need more reports!

Why Angies List Sucks | Knaddison.com

Peculiar article, just what I wanted to find.

Service Magic vs Angies List

I've used Angies List before and found them OK. I signed up for my local chapter and then for a second chapter in another state as I was looking to buy a house there. My big problem with the service is that yuo have no idea how many reviewed contractors/services are on the site before joining. I found the site pretty useless.
Now Service Magic SUCKS big time. I have used them when I was looking to put an addition to my house, and that process turned out to be a major nighmare. The contractor was licensed when I hired him, but his license and insurance expired during the job, which by the way dragged on for months.
I also had a roofing business and signed up for Service Magic referal service. Big mistake. Most of the leads were from people who were not serious about getting a new roof, and yet they cost me about $150 from what I remember. So of these leads would not even pick up the phone and some would never return the calls. SM did not care - the leads are not guaranteed. I lost a bit of money to these crooks, and would never use them for anything ever again.

Angies list does not work well

I am looking for a plumber in my area, a friend recommended I search through Angies List.

I established my search via my area code and my need for a local plumber ... but I get a blank... as if there are no plumbers in my area of 15037 or surrounding areas for that matter.

Sad to say after an hour of searching Angies... list I give up.
Im going back to the old school of internet find;
a plumber in the 15037 area.

Angie I recommend you make it easier for we the public to search your listings.... you appear to be set up to gain contractors.... but what about we the people that need one?

If its just me lacking some type of pc skill then I represent a group of individuals that you are not reaching.
You think about it.

Angies List Vs. BBB

There is alot of wrong information on this Blog... Let me set the record strait from my experience as a business owner..

Angies list sales reps will call you and try to extort money out of you and tell you that someone wrote a review on your business and you DON't get the chance to respond unless you pay them..

You don't get an Angies List award unless you PAY for IT!!

Angies List does ZERO background checks on the consumers they list.
BBB DOES do a business background check.

Angies List does NOTHING to try and resolve a complaint with a consumer
BBB DOES offer mediation and arbitration for their members.

Angies list does allow anyone to log in pay $5 and write a review about a business, this could be the Business owner themselves, a competitor or someone related to the business owner whom has something to gain for writing a review.

The BBB only takes VALID complaints that can be proven and attemps to resolve VALID complaints with the business owner.

Angies List has NEVER once kicked a company off of their website.
The BBB kicks companies out once a month that DON'T meet their standards,

Angies List does nothing to prevents scams.
The BBB works with Government and Regulatgory agencies to prevent scams and hold business owners accountable.
Most Attorney Generals reccomend consumers research business's with the BBB NOT Angies List.

99% of consumers dont know who Angies list is or what they do.
The majority of people know who the BBB's. They have been around almost 100 years here in the United States.

If a Business owner gets a bunch of BBB complaints.. They will most certianly lose business...
If someone writes a negative Review on Angies List.. Only a few will see it..

Angies List website does not get 10% of the website traffic that BBB.org gets or the other BBB's around the nation..

Oh please--the Better Business Bureau has no clothes either

Some interesting information above from someone who clearly works for, or owns a BBB franchise. (How would a consumer know about the comparative differences in web traffic?).

However, the BBB is almost as bad as AngiesList. My business has been a member of the BBB for at least 15 years. Nobody from the BBB has EVER done any kind of background check on us, as the poster claims above. Once a year I get a renewal call from a telemarketer, and that's it. Late last year, at the height of the recession, the BBB started sending my company postcards saying, "Last month, the BBB received 32 calls inquiring about your company" In January, I got the same card, saying they got "27" calls about my company that month.

That's interesting. Business has been so dead that I'm not sure we got 32 calls from all sources that month. There was no way that 32 people had called the BBB to inquire about us in December, and 27 more in January. It was clearly a sales pitch (which was stupid in itself because we are already members). This blatant BS annoyed me, so I called them and demanded to see some accounting of these "32" calls--if not who from, at least when and what date. Massive buck passing all the way down the line. I persisted. Finally, the local owner was supposed to get back to me--he never did.

The fact is that each local, owner-operated, BBB is a for-profit, independent franchise. It has nothing to do with the government or the Small Business Administration. The only businesses who belong to the 'better' Business Bureau are those who choose to pay them. Plenty of very good businesses do not choose to pay them, so they are not listed as "better" businesses. And good luck getting the Better Business Bureau to help you if you have a dispute with a non-member company. They won't touch it. What this means is that some companies can go round ripping people off all day long, and the BBB won't (and cannot) record a complaint about them. They can only record complaints about members. So what real use is it to the consumer?

$500/year, no questions asked, buys us a sticker we use on our marketing--and what we are finding nowadays is that very few people aged under 60 know anything about the Better Business Bureau.

how does a consumer know the web traffic of a site

greggles's picture

How would a consumer know about the comparative differences in web traffic?

There are 3 or 4 sites that provide services like this. I happen to like compete.com and Compete.com says bbb.org gets about 6 times more traffic than AngiesList.com. They are also growing their traffic much faster. Many people say "they don't see all the data we really get" which is true, but for relative comparisons like this on major sites the data is reasonably accurate.

I think some of your complaints about BBB are relatively accurate and they have flaws in their model just like AngiesList.com does. What's amazing to me is that in the 4 years since I wrote this blog post nobody is really starting a serious business to address the weaknesses in these rating systems. Lijit.com started down a more valid path back when they were Outfoxed, but since then they've gone down a pretty different path.

Why Angies List Sucks | Knaddison.com

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subscription

Cancelled many months ago and they still are charging me and only this month put through one month credit....when you call, they know all about what contact you have made with them EXCEPT cancellations........really a shoody organization

RE: subscription

Pretty sad ya gotta get a lawyer to protect yourself from Angieslist stealing money they don't deserve. I took one look at that site and knew it was total bs.

I have been screwed by so

I have been screwed by so many customers in my lawn care business. I wish angie's list would make a review of home owner's. I have lost over 10,000 dollars to customer's who had horrible financial situation's...yet they are driving MERCEDES!!!!!!!!!!!!!!!!

RE: I have been screwed by so

Do your own homework on the HomeOwners. Run your business better. Protect yourself from such losses.

1) Find out who they used before you and ask why they no longer use them. Then contact the business they used before you and see what they have to say.

2) Contracts: They have to sign it and if you end up having to take them to court then you have paperwork to help you win.
Not only getting what they owe you but having to pay your court costs as well. If you're due on March 10,2010 at 3pm and there's nobody there then don't do the job and bill them later. Have it in the contract that states they have to give you at least a 24 hour notice they won't need you,won't be home,don't have the money,whatever the case so you can fit someone else in,or they get charged anyways. Doctors offices do that so they can still get paid and afford to run their business.

3) Always take pictures before your job and after. Some people will try and say a rock that flew from your lawnmower busted their window just as an example,or that you ran over their best flowers and want you to replace them. Whatever the case always protect yourself and business with proof.

RE: I have been screwed by so

Just some suggestions to help you out.

Screwed by customers

I cannot say I've ever been screwed by a customer, but I've also thought about setting up a list to rate customers. Say, Andrew's List:

This customer is great.

or He's good but he'll work you to death on the price.

or Good customer buy he looks over your shoulder all day.

or This contractor will always/never have the place clean and organized when you get there

Paul
PortlandHousePainting.com

Good customer buy he looks over your shoulder all day

Let me tell you something as the customer.

We have to look over your shoulder all day, because the minute we turn our back, your workers
start doing shoddy, sloppy work.

How about some integrity and accountability with your workers to do decent work?

Angies List

I agree with Greg that there are holes in her "system." I agree with Greg that the site is only out for what those behind it can get out of it. I like Craigslist myself. Don't have to pay for it. They do give you warnings that every turn may have a scammer waiting. They allow you to flag total bs postings. I don't have to "sign up or in" to browse. When searching the jobs it only comes up with Indianapolis, IN. BLAH! There's several sites you can post your business on and get ratings and reviews for free. Why would anyone want to pay for it? "WE check every review before you do." Yeah I bet you do! Smells of dirty laundry to me. So if Bob The Builder gets a crappy review you do what with that? Spice it up a bit? Uh huh. Make BTB feel good and keep paying up? Uh huh. "Prefer a live person call us now!" So you can bill me? No thanks!
"No anonymous reviews." As Greg stated it can be the same person over and over boosting their business. Anyone can say what they want on there and you'll never know it was the same person 100 times. Did the people behind this really believe there's not one person smart enough to know this fact? "Certified data collection process." Like what? Give me a break!
"Help if a project goes bad." Oh so does this mean those behind Angieslist are going to get those folks lawyers that have the "bad project" happen to them? Not hardly! They'll just allow a few bad results/reviews/postings about the company until they pay up(to shut Angieslist up for the time being until they figure out how to scramble their way out of the mess they created for a family). Heh we know the drill.

Why Angies List Sucks | Knaddison.com

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RE: I have been a home remodeler

The site does suck.

Common sense

It's only common sense. They accept advertising from contractors and businesses. Them posting a bad review against one of their advertisers would be biting the hand that feeds them. It's damned near impossible to be unbiased, impartial and fair while taking money from the very people that pay you, therefore keeping you in business. It doesn't take much thinking to figure this out.

Business Model

My comment is for the admin. I have seen a number of responses from you on the business model/business practice of the pay for/free services offered from these websites. I have been doing research looking for a contractor in my area, but that is not my question. I do not intend for this question to come across as being rude, but how do you think these websites can fix the many problems that you say they have with their business practices? I agree that there are many things wrong with places that offer referral type services, especially when a consumer can review the business being referred with little to no ability for the business in question to have a rebuttal against the consumer. Also, I know for a fact that I rate things differently than people in my own family, so for me to think that I should totally trust a stranger's rating would be a lie to myself. I guess the only way to fix this would be for the individual to do follow-up research on the company being referred. I cannot question anything to do with Angies List financial business plan or say that they are "in it for the money" because I do not know how much key operating officials are making, or how much operating costs are for their company. Even non for profit companies are operating with money and usually more than many would think. I don't think that a free service site would be that much different than a pay site because both are still operating with money. The person that set up the free website is not donating their own money to keep it running. I guess those are my two cents. I can see where these websites are very beneficial, but when used solely on their own can lead to communication errors or, in a lot of instances, unsatisfied results from all parties involved.

I am honestly just curious on other people's ideas on how to fix this. I am a nerd, plain and simple. I have a Master's in Instructional Design and Technology and this is just very interesting because there could be ways to fix some of these problems. New software and programs are being created everyday.

Thanks

Why Angies List Sucks | Knaddison.com

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There is no good choice

Thank god I found this blog or I might have given AL some money. My problem is as a person recently relocated to a new city, where do I find a dentist, doctor, bike shop, etc.? From what I can tell from info here, there is still a niche in this market waiting to be filled.

What's amazing to me is that in the 4 years since I wrote this blog post nobody is really starting a serious business to address the weaknesses in these rating systems.

BTW, if I were a venture capitalist, I would bankroll greggles in this or any business he might want to start. In a heartbeat. There are tons of great ideas just waiting for someone to pick up the ball.

Angie's list may be too profitable to change. I call it the Microsoft phenomonen. They keep putting out crap products but they make so much money they have no incentive to improve. I don't think capitalism has a good answer for this problem. In our free enterprise environment, we have seen many, many best of breed products bite the dust. So those companies did something wrong? Bad marketing? Wrong partners? Under capitalized? I don't think so. The US Justice Dept. went after Microsoft to stop its market manipulation and it ended in a draw. Just be aware that this is how it is.

Why Angies List Sucks | Knaddison.com

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AngiesList

www.angieslist.com is a business model that does not make sense.

This is an adword/click company that makes money on website hits.

If a person has to go to a site like this, pay money and sign up, I don't want them as a customer.

I bet they will be out of business within a year. The BBB does this kind of stuff for free.

Do your research.

two-sided network model

I can't say whether Angie's List "sucks" or not, and the range of opinions given here show that there are both those who believe it does and those who have found value from Angie's List. What I can tell you is that Angie's List operates on a two-sided network business model. That is, they are monetizing both sides of their audience. The services I work for, BusinessCard2.com, was confronted by a similar challenge: do you monetize one side or both sides of your user base? For use it was just more practical that the professional side of the market should subsidize the consumer side (consumers use it for free). Not only have professionals been spending $$$ since the beginning of time to gain awareness, inform and educate consumers, but they do so with the intention of winning business. I can't imagine how a two-sided network business model doesn't get displaced at some point, and by a service that is open and free to consumers. My $0.02.

Angie's List is Fine

I've used Angie's list for many years. It's not a better business bureau and these are not retailers - they're service vendors. So when someone uses the term "retailer" I'm dubious to begin with. I've reviewed every vendor I've used. Let me say something - I've been about 90 - 100% satisfied with every Angie's list vendor. I've used vendors who weren't Angie's list vendors - and low be it to me - because that was a huge mistake. Vendors can be a crapshoot - you can have good and bad experiences. I had one vendor that I thought was a bit slow - it took him forever to complete an assignment - but he charged on a project basis. He knew he was slow and I learned he was slow. I won't use him again. He's a good man - just slow. Angie's List database could be improved - no doubt about that. The content could be improved as well. Angie's list depends on membership dues and advertising - usually there are two revenue streams. Vendors do not have to pay - in fact they're not required to pay one red cent. Those that do get ads in the back of the magazine. That's fine. Any vendor who gets bad reviews is forbidden to advertise. Furthermore vendors like a couple I had, who were bad, who were not part of the list initially - I placed them on the list - and they're now documented as being bad vendors. People will review there work and some will ad positive and some negative reviews. My experience with Angie's list has been wonderful. They're exceptional. Their customer service is excellent. What I find interesting is that people who really aren't heavy users are making the negative comments. I'm also a proud Mac user - no issues at all - on a PC or Mac the experience is the same - it's great. The BBB is really not at all neutral by the way. Their business members pay to belong and the process is weighted towards the business - so they are not the "be all" and "end all" either. At least with Angie's list I know what I'm getting.

Finally!!!!!!!! I find a place where people make sense!

I am the owner of Best Choice Contracting llc. I have thought about using these Angie's list and service magic for quite sometime. They just didn't add up to me. All they seem to do is get money from both ends while making you raise your prices for work which ends up with less customers in the long run anyway. If your a big company, people are going to know your name and notice your work. If you are a small company you certainly are not going to get big by utilizing Service Magic or Angie's list. You need to beat the pavement and do top quality work.

It seems that everyone today gets caught up in the illusion of instant success. That may work if you stumbled upon some great internet marketing strategy, but if you are a contractor and you have to do real work on real places, their are only two names you can make for yourself. A good one and a bad one. No matter what technologies present themselves today, tomorrow and into the future, remember one thing. The quality of your work will be judged by real eyes, your professionalism will be judged by real people and finally, people can be who they want to be on the internet and not nessasarily who they really are.

I am glad I didn't use these services and continue beating the pavement in search of more jobs and happy clients.

Thanks from Best Choice Contracting llc

Very Old Complaint

Our company was formed in 1993 and we received a compaint via Angies list in 2006. Now that does not sound terrible except the complaint is from a job we completed in 1996. They allowed a homeowner to post a complaint 10 years after a job was completed. I have argued with them about this to no avail and on top of that the consumers brother worked for our corporate office in Florida at the time we were doing the job. During the job he was "released" from the corporation. Now Angie's list says if you have a immediate relative working for the company that you are not allowed to post a comment. So currently I am working on that angle, but I have to prove to Angies list he worked there. I could go in depth into this compaint but there is no need, as I can see Angies List is anything but a legit organization. It is basically a paid blog, and the customer that left that reveiw...well I cannot get into details for there privacy but lets just say we had to use pitch forks to sort through the amount of clothing they had in there basement (Thats not an exaggeration, its true).

Do Not Trust Angie's List

I am a consumer. A first time home owner who is doing some various upgrades to my home. Without going into too much detail, I had a company come out to give me a quote for a condo patio (PowerHouse Remodeling, a subsidiary of Dream Home Remodeling). They spent an hour showing me Angie's list reviews, explaining Angie's list and "selling" me on how they are the only true consumer review site. Of course I only saw the positive reviews. Not only was their quote double what 2 other contractors that were advertised locally in my community newsletter were offering, but their sales guy apparently felt it appropriate to do anything to get the sale, including sexual advances. After kicking him out of my house, I launched a complaint with the company. You can bet your a$$ I will NEVER, NEVER, NEVER use a company that shows me reviews from Angie's list again!! I am now completely horrified to have contractors at my house.

Bottom line, Angie's list sucks. You do not need to pay for the same service you can get for free on Yelp, City-data, or other free review sites.

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Your info is all wrong. I've

Your info is all wrong. I've made several reports. Haven't paid a dime to them, nor the companies for which I've reported. And, I use it to pick good contractors, etc. There are plenty of bad reviews for my area and just as many good reviews.

If someone doesn't like what is being said about their company, there is a response button. I've read them.

Anglie's list works great for me. And, I will continue to FREELY make reports and FREELY read them.

Where did you all get your info?

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OK. Just purused both Yelp and City-data........

Found not a thing about contractors on either site. If that's what I'm looking for when I do research for contractors, neither of those "free" websites are of help at all. I still vote for Angie's List. I've found two contractors on the list last week (and at no CHARGE, I may add) and have had one over to do an estimate (too high!) and another will be coming Monday. I've also in the past read comments about a mover, which turned out to be true as I had to use that mover (assigned by Sears) and the experience was just as described on Angie's List. Again, at NO charge to me.

Don't see where all the animus is coming from on this website? BTW, they also have a link to BBB on their site so you can check what BBB has to say about the contractors.

What else do you guys want???

[Angie's List Hate, sent to

[Angie's List Hate, sent to their suggestion box on 2010-04-17.]

  1. When I first thought about joining, I filled out the form, then canceled to think about it a bit more. Apparently, Angie's List grabbed and used my information, in spite of my not completing the registration process, because I received an offer email minutes after canceling.

  2. The email offer was to waive the registration fee. It's flaky to charge a fee to people who want to join immediately, but offer to waive it for "wafflers."

  3. Joining via the web site did not work. I had to call Angie's list to join. Flaky.

  4. It was difficult to find information on how to cancel my membership. There's an FAQ that says, "...membership may be canceled by phone, e-mail, fax or U.S. mail...," but provides NO contact information. I finally found the email address after 20 minutes of searching, buried in Angie's Terms and Conditions.

  5. When I tried to cancel my membership, I discovered that if I don't do it on one of Angie's business days, it's Too Bad for Me; I risk another month's membership fee because I didn't read the fine print of your Terms.

  6. I can JOIN 24/7 (when the web site works), but if I want to CANCEL, I have to send email or a letter, and then only on business days? Flaky!

For a site that purports to be in consumers' interests, I find these practices not only flaky, but ironically disturbing. I'll be telling my friends on "Rick's List" to avoid doing business with Angie's List.

Have a Nice Day,

[Angie's List Hate, sent to

[Angie's List Hate, sent to their suggestion box on 2010-04-17.]

  1. When I first thought about joining, I filled out the form, then canceled to think about it a bit more. Apparently, Angie's List grabbed and used my information, in spite of my not completing the registration process, because I received an offer email minutes after canceling.

  2. The email offer was to waive the registration fee. It's flaky to charge a fee to people who want to join immediately, but offer to waive it for "wafflers."

  3. Joining via the web site did not work. I had to call Angie's list to join. Flaky.

  4. It was difficult to find information on how to cancel my membership. There's an FAQ that says, "...membership may be canceled by phone, e-mail, fax or U.S. mail...," but provides NO contact information. I finally found the email address after 20 minutes of searching, buried in Angie's Terms and Conditions.

  5. When I tried to cancel my membership, I discovered that if I don't do it on one of Angie's business days, it's Too Bad for Me; I risk another month's membership fee because I didn't read the fine print of your Terms.

  6. I can JOIN 24/7 (when the web site works), but if I want to CANCEL, I have to send email or a letter, and then only on business days? Flaky!

For a site that purports to be in consumers' interests, I find these practices not only flaky, but ironically disturbing. I'll be telling my friends on "Rick's List" to avoid doing business with Angie's List.

Have a Nice Day,

This is strange.......

Strange because I've had none of these problems, and I've been a member since 2008. ??
I wonder if it's different for different cities?

BTW, your is a double post. ??

Yes, thank you for noticing

Yes, thank you for noticing my double-post. Internets are hard.

Angie's List gets rich and the users do all the work

Interesting idea --

consumer PAY to write reviews
consumer PAY to read reviews
companies PAY to advertise
companies PAY to top list searches

i love it, wish I had thought of this idea earlier
Everyone else do the work and pay the money and let them sort it out.
Angie can just sit back and collect.
Angie is a genius
and by now a millionaire I bet.

This is pitiful

You guys just live in your own little worlds despite all the facts otherwise. Grinches? This site is worthless. YOu guys are the examples of all that you criticize Angies List of. It's callled..........projection. Buhbye.

Thought I'd found something worthwhile. Just another websites with mainly trolls on it.

Re: This is pitiful

Seems kind of ironic that someone who claims knowledge of defense mechanisms like projection would not be aware of their own use of both idealization and reaction formations.
Considering the length of this thread, you must be referencing a vast amount of little worlds--many of which seem to be sharing the same few vantage points: either for or against or still hanging on the figurative fence. For me, the credibility should be given to that faction that has the fewest dogs in the hunt; not the faction that DOES NOT have:
1. A flat fee (to defray some of the cost?) for its members:
"The membership rates on Angie's List are not the same for all. They are based on geography. The following figures were reported by Angie's List on December 4, 2009. In Charlottesville, VA, (22901) the annual membership rate is $10. In Stamford, CT, (06905) the rate is $32. In Beverly Hills, CA (90210) it's $36.25 a year, and in Pompano Beach, FL, (33062) the annual rate jumps to $47."
2. Nor over $58 million in revenues on the line:
"according to information released by the company, it had an estimated $58 million in annual revenue in 2008 generated primarily through advertising in its newsletter and by charging members a monthly or annual or multi-annual fee that renews automatically as a charge on the member's credit card.[6]"
But that's just one opinion...

I like the site below. It's

I like the site below. It's probably just as prone to abuse as Agalina's, but at least it's free to view, and I assume, post. Plus, FWIW, the post's are dated and with a cross check with the BBB you should be able to at least get a good start in heading in the right direction provided you have no immediate friends that could assist you in your search for a local contractor that you can later hunt down and harass should things not meet your expectations. I would also assume that as with most everything, most business relationships will fall into the "your mileage may vary" category.
http://www.kudzu.com/

angie's list TOTALLY SUCKS.

angie's list TOTALLY SUCKS. You can never offer an honest opinion on a contractor or company. They question what you say and they wait until you sue someone before they will post anything. The companies on AL have paid AL to be there so AL is not in any hurry to hurt the hand that feeds them.
I'm sorry but if I'm unhappy with a service and you claim to be a reputable place to find worthy talent then you better be unbiased. They are not.

5 - 15 per month is nothing - MISERS!

I'd gladly pay 5 - 15 per month read about peoples unbiased experiences with companies . . . if you are pinching 5 dollars per month then you are NOT looking for quality as quality cost money. You get what you pay for . . . I have used Angie's List for 5 years now. Grant I own multiple properties and actually care about the quality of work performed. I think AL-Haters people should embrace Craigslist . . . full of hacks, you'll feel great about dealing with the owners of these struggling companies that cannot meet their commitments and have stories/excuses about failures! You people are not my neighbors so I am happy for miserly ways! YOU PAY FOR WHAT YOU GET!

The previous post has been nrought to you by AL

  • It's not the amount, but the concept. For years I paid Consumer Reports for their tried and tested advice. The monies paid went to cover their overhead: period. Everyone paid the same over the counter or subscription price: period. And they never: repeat never, accepted advertising for the obvious reason--they wanted to remove all signs of any improprieties. They also, if warranted, would print a retraction or correction.
    From the previous posts, as a business model, AL (the thread is about AL not any other also rans), seems far more interested in their gross revenues then providing any form of fair, unbiased, money back if your not satisfied service to the public. And for the businesses they list, they again seem more concerned about increasing AL's income verses the companies they list. And they are also falling short when it comes to being any kind of resolution forum for either party.

YES, ANGIE'S LIST SUCKS

YES! Angie's List sucks! It is a ripoff business, comparable to a Saigon Whore House!

I acquired a membership mainly to research home repair contractors; however, if you decide to research a suspected crooked dentist (or several other categories), you have to pay Angie an extra membership fee. Home Repair members can not see info on Health Care until they pay Mamasan Angie more money.

YES! Angie's List sucks! I should have been suspicious from the beginning. Angie'sList is a sponsor of the Sean Hannity show. What an ignorant ranting ditto head, he is!

Angie's List Rating

Does anyone know the rating of Angie's List Service on her own list?

Angie's List Does Suck!!!!

I used the Angie's add a Chapter option so that my sister could find a roofer in south florida. She based her decision on Angie's list so called A rating for Hamiliton Brothers in Pompano Beach Florida. They came out to her house and replaced the old roof only to create three times the leak in her house. She can't even complain to Angie's because she is not a so called member. Angie's List is trying to pressure her to become a member. Now her only option is pursue this "A" roofer in small claims court. Do not use Angie's List. I am canceling my account with Angie's List.

Taking it to the next level

For starters, wow, what a long and active thread.
But really, in wasting nearly half the day reading this 4ish year long post word for word, one of the re-occurring themes I see is that it would be easy to put up a fake review, but most companies would not go through the trouble or expense to do it to many times just to post a review every 6 months. This doesn’t ring true to me, if a few negative reviews were hurting my business, it would be very affordable to drown those out with say 20 positive reviews, only $150 in my market buying monthly subscriptions, for all my employees, friends, relatives, etc… This for a one time correction would be far less than the pay for fix that I would have been already offered directly from Angie’s list sales personnel.

But, taking it to the next level, I could see incorporating Angie’s list manipulation as a very natural extension of existing Search Engine Marketing/Optimization businesses. From my own very real past experience in web advertising, I can see that it would be very feasible for a SEM/SEO organization to buy and maintain many, 15 or 20 Angie’s List annual accounts, and faking them would be quite easy, multiple emails are easy to come by, payments may be a bit harder, but since they take paypal, also not a challenge, physical addresses could be fake, bulk rate postal mailings get tossed if undeliverable.

With this new managed web advertisement method, one company would not have to fit the bill for all the AL accounts, and “reviews” could be diversified between rotating accounts, at the very least to lay a solid foundation of positive feedback for a business, or slowly over time to give the illusion that the business had a ongoing and growing satisfied customer base.

That’s it, I’m off to make my millions.

As a contractor-Angie's List WORKS-I LOVE IT!

I am a small plumbing/heating contractor with 20 plus years experience living in a major East Coast market. Two years ago, based on the fact that two people had given me A ratings, Angie's List contacted me to place a web ad. I was apprehensive of the cost and the fact that you have to make a year commitment to advertise. I went ahead with the decision to advertise, and from personal experience it has been the best business decision I have ever made. My first year's investment of $2400 for the year resulted in over $20,000 (you are reading correctly) additional income. My second year of advertising was even better, even in a poor economy. I recently renewed my ad for the third year and I am certain that such results will continue. I have been rated in the top 3 percent of more than 350 plumbers for the past two years (Super Service Award designation). My initial two A ratings has grown to close to 70 with more appearing every month. I am not doing anything different for Angie's List subscribers than I have my entire working career. Do quality work and treat clients fairly! As for needing to write my own positive, "fake" reviews......I don' think I could personally such glowing words of praise as do my appreciative home owning clients whom I have helped!
Angie's List is essentially word of mouth recommendations......real people in your own neighborhood, except you can skip the phone calls and head right to your computer. Does Angie's List make a profit.....sure, but what service business doesn't? They are in the business of providing information. I do think, totally in their defense, that the service they provide is valuable and helpful. Homeowners with problems can find good, experienced help that matches their needs. In all, EVERYONE WINS.......the homeowner finds a great service provider, the contractor can substantially increase his/her income, and Angie and her team earn a nice living. Do the right thing and all the above complaint disappear into thin air!

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Awesome

Explanation of why Angies list sucks. This is also the #1 in google rankings when searching Angies List Sucks haha

Angies List

I cannot believe there are so many people willing to pay for this. There must be a lot of suckers out there. You can find everything you need to find about any company on the Internet for free. As far as the argument that companies can't post positive reviews about themselves on Angies List I strongly disagree, and I can smell those out anyway. It is usually pretty obvious when they are doing that. I'll take all of the free resources on the Internet over Angie's List any day. This business model is all wrong.

My first year's investment of $2400 for the year

The guy above that said "Angie's List WORKS-I LOVE IT" probably works for Angie's List. Why not list your company name??? I wouldn't be surprised if they even put out positive reviews of companies themselves just so they can try to reel them in too$$$ $2400 a year? You have got ot be kidding me that post is total BS!

AL Business practice hypocritical.

I subscribed to Angies list for some small amount so I could find a good local moving company. When that was over, I went to the website to try to cancel my membership. On the accounts page it says, your membership is from xxApril2009 to XXMay2009. Then it has a "renew membership" button, and no cancel membership button. Although I admit that I read somewhere previously that the membership was automatically renewed, this membership page was designed to make you believe differently. I thought, oh isn’t that interesting, if I don't press that button my membership will expire. WRONG. 2 months later I wrote an angry email explaining the set up. I got what I perceived to be an angry email back explaining that somewhere it stated that the memberships automatically renewed and that you had to call or write to cancel. It seemed hypocritical that this service which should be helping you find some honest service would not have an honest service themselves. While part of this is my fault, I admit, the site is still deceiving and is designed to make you forget that they are still taking your money. I got my refund but I’m still bitter about it, because its not about the money.

My other antidote was that my father used the list to find a contractor and the dude said he had initially used the 'enhanced' feature when he first signed up to boost his appearance on the list. When the contractor stopped paying for the service, AL put him in the penalty box/ bad review or whatever it is, and he can't get that problem resolved because its between him and the list. WTF. I won't be using this service again.

I Love The List

I just found this because I was searching for my company on the site. I don't mind telling you because I doubt any of you are my customers but I gave the only reviews on my business. Yep that's right over 20 well written reviews and many negative reviews on my competition. ETHICAL probably not, but I don't care. I do good work was a start up and needed the leads. I just got a call a few minutes ago about being seen on the site. I do not encourage anyone to give me a review as I don't think they will be written as well as the ones I designed for myself. Moral of the story is it does more good for a business that knows how to beat the system then for anyone else. I am sure not every company is like mine otherwise my competition would have tried to fight back.

A lawn care company

Here's another reason why they suck

I just submitted a review on "angie's list" - I meant it as a joke, I was having problems navigating the new website changes and I was trying to give them feedback in a way that would demonstrate that they too are accountable. So here is what I got back, with all kinds of additional patronizing "have a nice day" language:

"We do not currently accept reports on Angie's List or our competitors due to the conflict of interests. However, we're always looking for feedback from our members and ways to improve our service. We have sent your feedback along to our IT department to consider for future website updates. If you have any other suggestions or specific feedback you'd like to provide to us, we'd be happy to receive your input"

Great for consumer, can't speak for businesses

I've subscribed to Angie's for several years and used it approx 25 times for work inside and outside the house, as well as on my car.

I've learned to be very careful in reading reviews (whether on Angie's, Amazon, or Tripadvisor), screening out the brainless complaints and the occasional reviews I suspect are from friends or family of vendors. I have had almost 100% success -- no dud, a few just OK, but almost all ranging from good to spectacularly good service. (I discovered that one of the best, most honest, and cheapest mechanics in the city had a nondescript garage just a mile from my house.)

As I say, I can't speak for businesses, but again I would recommend being very careful in reading reviews on this site, screening out the brainless complaints and the occasional reviews that seem to be either from Angie's employees (it's possible) or from businesses that got low ratings on Angie's.

Angies List is corrupt scam with unethical business practices

It is my hope that this reply willl reach innumerable Angies List potential victims. Those who think AL detractors must be biased will find no substantive reason to challenge my negative conclusions. I am not an Angie List customer but when I "bit" on their marketing angle, I got a lot of interesting insight on just how they do business. As a business owner for over 35 years, I understand very well the importance of a good reputation and marketing. As a highly compassionate and caring medical doctor, I have been blessed to have people assume that I am both trust-WORTHY and relatively bright person. At the risk of not seeming as humble as I am, I believe I have repeatedly earned and honored that trust and respect.

Unfortunately my recent interaction with AL list representative Charles (no connection with me), showed a corporate culture that is not as noble as they pretend to be. Based on BOTH the way they set up their business model AND the disrespectful and pedantic (look that up, Charles) attitude of AL's rep., my biggest regret in contacting AL recently is that I allowed them to waste 15 minutes of my time as I politely (until the very end) encouraged them to be more open about disclosing the cost of their subscription service BEFORE requiring the caller (net contact) provide personal information like email address and password, etc.

My impetus for the call was to confirm (or refute) my impressions about the apparent NON-disclosure of service costs in a reasonable manner, before invading my privacy. As the call progressed, I came to see that the AL representative had no objectivity about business ethics. Even though the "List" does subject its viewers to overt advertising as I assume many or most service providing sites do, there is NOTHING in the way of a visible or public disclaimer about vested financial interests AND a FEE REQUIREMENT to get the promoted information from "The List", until it is quite possibly "too late" (for the sake of your privacy).

DESPITE my prior instruction to erase any information they had gathered about me from their lead development intake process (which I had objected to in writing and by voice mail), I received a rather impolite and cocky sales call from what I can best describe as an arrogant twit who chose not to understand my concerns. His "company position" was one of a sarcastic and false apology for my own "confusion" about their wonderful service. Apparently anyone would have to be stupid to object to their "bait and switch", or more correctly, their tease to get you to invest time and disclose private information before FIRST announcing that they want you to ALSO pay for the same service as their advertisers.

As I now read the comments in this blog about the other fees and procedures that are built into this self-annointed, angelic-sounding "LIST", the "Buyer's Beware" RED FLAGS go up all over the place. Beside the Better Business Bureau the most obvious place to look for reputation problems with a potential contractor for your home projects (etc) is the public record. Between the Clerk of Courts in your region, the state licensing agencies and other truly free resources, one does NOT NEED the self-promoting list. Just be sure you get the whole name of the contractor(s) who would actually do your work and hit the websites creatively - and cross check references in detail. Several readers above have pointed out how AL can be gamed, just like the List-folks game the poor suckers who get sold and give data before they find out about a fee, and another fee,... and a membership... and an upgraded listing... and so on!!

My dear fellow readers - talk with your friends and neighboors and get direct referral information from people you both know AND TRUST. Then just do your projects in an ordinary business like manner with partial payments at specific performance steps, see the insurance policy or decvlarations page of someone who claims to have insurance, verify licensure and lack of disciplinary actions or legal complaints, and do anything else that might protect you from the unscrupulous contractors and those who would sell you a gimmick for you to do less homework about the people you let into you home or business. There are lots of companies, INCUDING ANGIE's LIST, who will take your money by pretending to be worth the fees they charge you by surprise and then charge you again and again.

With "NO axe to grind", I wish you "good shopping" for your projects and services. Unfortunately "Angie's List" appears to JUST be another group of strangers with BUILT IN INCENTIVES to cost you more than they are worth.
Dr. Charles G. of Ocala, Florida

the use of "sucks"

Some may think the use of the word "sucks" is of poor taste and of someone who is not well educated. I would disagree. Many people are searching the Internet (Interwebs) for quick information on who to call for service and what reviews they may have.

I for one thought of Angie's list as a potential source of information on local handymen in the area, but I do not think of it as the only source. Where the word Sucks comes into play here is how this site or this article shows up on a search engine.

I have no metrics for this, but it seems to me when searching for reviews, you will find reviews that are either unbiased or biased in the negative about something you are looking for if that word is used. Why is this? I believe it is because on the web that word is used far more than more sophisticated words and as such, has a higher ranking in the search engines. Thus if you want to get your article read, and in this case commented on, you have a better chance.

Had this page been ranked #11 or lower on the google scale, because of the time I had to look for something, or the time I was willing to spend, was small, it's likely I would never have found it.

"Sucks" may suck, but "Sucks" works.

Angies List

I live in No. Va.
Joined when we had a big bathroom remodel. My rating of the company we hired and the job they did
would be a solid C. Not nearly the high rating on A.L. My guess is that the company rated themselves.
Incidently, we didn't re-up with A.L. and they flooded our inbox til we finally blocked them.
Two thumbs down for A.L. at least for a paying site.

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What a shame. Angie ask for

What a shame. Angie ask for my email, thus trapping me in, and then hit me with an activation fee, AND a monthly fee. and had the nerve to ask for my PayPal info too. How on earth could I trust them? All that just for access to whay basically is a forum..

Confirm suckage

My primary response to Angie's List is, what a badly written and perhaps amateurish website.

It turns out you can join as a non-paying member and write reviews, but i could only find that out by sending an email query to the site. Why make it hard to get information?

The store i wanted to review was not in their list, so I opted to add it myself. I filled out the whole form, including the address and phone number of the store. The submit failed without an explanation, and a lame suggestion to try it again.

So I contacted help again, and got a prompt, nice reply from an employee who said she manually entered it for me.

The trouble is, it's still not on the site.

Wow, I've sunk a lot of time into this. If it's this much hassle to use, how many people is this site actually reaching?

Greg

AmericanTradesmith

The main suppliers of leads and contractors are all greedy bottom dwellers! SM, BidClerk and Angie are all the same. It seams like the smaller less known companies like AmericanTradesmith are the way to go. Greed hasn't set in yet!

Oh, let's not leave off all the other reasons they suck.

I was motivated to google "alternative to Angie's List" today after visiting the Angie's List page. I found this instead and am pleased to see that other people out there are using their noodles. (And let me be clear, those of you who are defending Angie's List based on some poorly written philosophy or claptrap don't have a leg to stand on. The people who agree with that Angie's List sucks will not have their minds changed by viral marketing or fuzzy logic.)

  1. They charge the very people who provide their content! So, the people who write their copy -- the reviewers -- get charged to provide a service!! That is hysterical.
  2. They charge the people who use their website, while they also advertise! Again. What the heck are people thinking? Did you know Craigslist makes (we guess) in the hundreds of millions per year, and have you seen a whit of advertising on their site? Besides the ones you're looking for. ;) Who pays to be a member of a site where you do the work AND get advertised to?
  3. They charge an activation fee. This is the epitome of snake oil salesman behavior. I won't bore you with the details of what it takes to make a site like theirs. But let me tell you, the cost of creating a template to take in accounts was paid within the first advertising or company membership paycheck they ever got. This fee is based on a thing as real as unicorns. It costs them nothing to set up your "membership account."
  4. Consider this. They have a million members across the entire country. How many people do you have living in your city or township? Consider how many reviews get written. Consider how many companies there are in your local geography that could be reviewed. With a million members across the whole U.S., how many useful, legitimate reviews are you going to get for, let's say, even ten companies in your local area that do the one thing you need. When there are fifty companies truly in your locale that can offer the service you need. If I need to spell it out further, then stop reading and go join Angie's List. Because you'll feel much more comfortable in that company.

http://smallbusinesshaven.blo

http://smallbusinesshaven.blogspot.com/2010/07/subject-angies-list.html

yes angie's list is awful

They have so many problems i don't know where to start. So here are my top one:
If you use their complaint process about a service-person, they will take the liberty to print your full name and complaint in their national magazine without ever allowing you to say you don't want this done. I had a situation that they were helpful in resolving, but then months later my friends told me they read all about it, with my full name, in the Angie's list magazine. When I called angie's to complain and mentioned that this is not posted anywhere on their FAQ section nor anywhere on their website, they said that it's only posted for a moment when you sign off on your complaint online. Beware unless you want your dirty laundry aired in public. Appalling that a national company would do this. I canceled my membership and will never sign on again with them until they change this policy.

an alternative to AngiesList and ServiceMagic?

Hi all, I came across this blog searching for comments and reviews about our competitors. YES, I work for a competitor of AngiesList and ServiceMagic etc... But I won't mention our name here because I don't want to be accused of sneaky self-promotion.
I just wanted to say how we are different and to ask what you think of our market proposal. So, here is what we do and what we don't:
- Personal Fees: Consumers searching for service providers NEVER pay a penny. In fact, everything is free for personal users on our site.
- Business Fees: NO activation fees, no transaction fees, no referral fees, no commissions, no percentages, nothing of the sort. BASIC business listings are completely free. ENHANCED listings are about $10 per month. GOLD accounts are $20 a month. There are many differences between packages but the main one between Enhanced and Gold is that you can be added to a service request form filled by the customer. It doesn't matter how many service requests you get in a year, you pay the same amount. If you don't get ANY requests in a year, we refund the GOLD - Enhanced difference if you also didn't get your online profile viewed by enough visitors.
- Free trial - we're offering an extended period of free trial, during which we don't even ask for a credit card information. No contract to sign. And instant listing as long as you list a seemingly serios business (no escort services, for example...)
- Service requests: We don't recommend or promote any specific service providers. Users are searching based on their zip code. They get a list of providers and hopefully we have many Gold members in that area. Then one can read other user reviews, read descriptions, look over portfolios and current flyers and discounts, select by working hours, ratings, distance, whatever. If THEY like what they see, they add those contractors to a single request form. In that form they submit the job information and off it goes directly to the contractor's inbox. We do not interfere in any way in the negotiation process.
- Business verified: However, for piece of mind, we go the extra step and verify subscribing businesses that they had shown the correct information in their profile: address, customer service email, business license, WCB, insurance, etc. This verification is OPTIONAL for Gold members. But it is worth going the extra step since many people will not select possible fraudsters out there. At least, we verify that you have a business license if you say so...
- Reviews: Users get to post positive and negative reviews with minimum censorship. We only keep from posting obvious self-reviews or bad language, obvious negative reviews. If it's a negative review, we want to read a statement of facts, not only biased opinions or slander. Other users sanction reviews with the thumbs up/down and the Facebook Connect and Like button. So, if a negative review has lots of thumbs down, that basically nullifies the negative review. Also, contractors get notified and can respond with their side of the story.

I will stop here.. there are many more differences, positive in my opinion as I think we address most concerns. But I would appreciate any feedback please. BTW... we are just starting... it's unlikely you've heard about us yet... hopefully in a few months. Thanks!

Cant believe how many contractors don't know how to get work

What's wrong with you people? Paying a company for leads? lol Ever heard of advertising in the newspaper or doing a mailing?

Good grief. Good for me that so many people have no clue how to run a business.

Go Me!

Please do enlighten us oh wise one ...

o.k. So without revealing too much of your secret why don't you illuminate all of us imbiciles with your brilliance.

** REALITY **

I am a talented, licensed contractor. You call me for high-end work and/or when the job not only has to look right it - it actually has to all work and last, be completed on time and be as economical as is realistically possible. We are wound that tight ... I know, I know, dinosaurs like us don't exist you say, well we do - just few & far between.

Now let me explain something to ALL of you ...

The vast majority of Homeowners ( condo / upscale housing / apartment owners / commercial ) DO NOT CARE. Period. They would not know quality if it bit them right in the behind and said 'Hello'.
All they want is the job done as cheaply as possible and have no clue how 98% of the, what they would call a 'good contractors', do a sub standard job that is anything but near code compliant. (Remember code compliant is considered the MINIMUM building, remodeling standard. It goes up from there). Some of that is changing now that the economy tanked & will stay tanked for some time - i.e. people who built what we call 'movie sets' in order to flip real estate (turn max profit) now have to live in the 'paint thin' quality of the house the other person flipped to also max out profit. The warts and all are starting to show & now the bill is due. Why people spend 40% to 60% of their money to only get 50% of the quality is beyond us. Now they have to either replace or repair. They only pushed the Pied Pipers visit out into the near future and not only will it cost them more now, than if they had done things correctly the first time, but they must endure the intrusion & hassle too of the repair- not to mention that they could have been enjoying quality all this time.
Lesson: NO CONTRACTOR TAKES MONEY OUT OF HIS OWN POCKET. You are not saving ... He or She knows way, way more than you do. Often their profit margin ( margin mind you ) goes UP (?!) when you try to do it the cheap way. It becomes easier for them and they get to cut corners with your semi implied consent AND they can use lower skilled labor. (more about that later).
WHEN YOU HIRE A CONTRACTOR YOU ARE NOT BUYING AN IDENTICAL FACTORY MADE PRODUCT OFF THE SHELVE. Every job is very, very different. Just because Jane says that " He did such a great job on my kitchen " does not tell the whole story. Jane is usually leaving a few things out and in our experience, when we hear your sob story and resentment of having hired the same Shmoe's that Jane 'the idiot' used, we start to hear all sorts of Red Flags that would have been obvious to any experienced, conscientious contractor.

The average homeowner just cares that you were clean, careful, respectful ( all musts ) and that the job sorta looks ok and most importantly the 'price was right'.
Well it's not a game show. What ever these guys do, no matter how fast they got it done or how cheap YOU NOW HAVE TO LIVE WITH IT FOR THE NEXT 3 to 15 years or so. And guess what ? When it comes time to sell the buyer hires the most anal inspector who discovers what you didn't know was messed up or was endangering your life all this time and DEDUCTS it from the price ! Yup. You lose again. But hey ... think of the money you saved (duh).

Well then Angies List must be a good idea RIGHT ? Even after my brief attempt to slap some sense into you most 'consumers' will still think " Yes !" . sigh ... this is why construction is in the state it's in. Angie's List if you still haven't figured it out is NOT an answer. My considered opinion is that it's causing more harm than good. But whatever ... put on your rose colored glasses pour the wine, open the beer and turn on the fake news and ... believe, believe. There, now doesn't that feel better than doing your own homework.

You could never in a million years imagine what these contractors say & think about you behind you back to their construction buddies. We overhear these conversations 24/7.

I could go on but frankly but ... , well I should keep this as polite as possible, let me just leave you with one tip - something to keep an eye on. 90% of the time you hire your licensed contractor they are not doing the work. They only show up now & then ( drop off materials, then to pick up the check ). So the work is being done by poorly trained laborers, perhaps with one overworked, preoccupied 'supervisor' ( + a nervous you ) all of whom you are paying top dollar for but the owner is only paying $10 an hour for. Ask if the owner will be on the job at all times... he will respond " er .. uh well I have to pick up materials (i.e. visit girlfriend / play golf / cash your check / bid other jobs - get those jobs & then pull skilled worker off your job so he can get another check) and just do a little bit of cleaning up at another job ... hummpff ..". Tell him that you are only looking for a contractor that is going to be on the job for at least 4 hours a day and that you will not accept anything else & you want it in the contract. Yup your much better off writing your own rider to the contract or even your own contract ( yes most contractors would bristle at this but certainly you need to get the things you want in writing ). *Another tip: Don't be unrealistic and expect them to rush the work (quality suffers /tempers flare) to meet a spoiled brat deadline. Your not ordering something online that you can pay 'next day' shipping for. Quality work takes a bit more time - remember what I said 'Quality lasts longer and can be enjoyed' (well somebody said it). *Yet another tip: don't get 'chummy' with your contractor just because you want to be friendly or feel that if you 'get along' with him he will take care of you. (God I LOVE IT when these guys leave the job, after we have been busting our butts, and the owner finds out (after the check was cut) what a real buddy they were and the set of problems he left behind (hey more for $$$ us). Let me give you an example - For a fact Doctors who get sued the most (and pay the highest insurance) are the most competent and thorough. WHAT ?? That could not be, you say ! Sadly it's true. You see, fool, the ones with the best 'bedside manner' rarely get sued. They smooth you over with their social skills, listen to you intently and make you feel all warm & fuzzy inside. Great - if your buying 'Warm & Fuzzy' not if you have to live with what they have done for the rest of your life ( what's left ). Same with contractors. ALL YOU WANT TO CARE ABOUT IS IF THE CONTRACTOR CARES MORE ABOUT THE QUALITY OF HIS WORK THAN HE DOES ABOUT YOU. It's always the work. That's what your left with when they leave. ( 0165066101 )

warm n fuzzy

you left out that those same warm & fuzzy contractors also get the best reviews online. all the housewife remembers was that she liked him but she doesn't know if the work is any good.

I am a highly rated company

I am a highly rated company on angies list and I hate angies list all they do is harass me by phone and e mail to pay big bucks to advertise.I especially love they part where I get bad reviews for work I do not get or get to perform but a customer still gives me bad reviews because they do not like the price or they want the work half assed angies list customers want high rated work for very small money and they want it right now or they get very upset and trash business .I am very glad to see this website and I finally get to express my opinion without getting an grade from a customer who has nothing better to do.thanks for this website

Angie's List is a monstrosity.

Angie's List is a ridiculous concept. You can find reviews ANYWHERE online for free! Why would you PAY Angie's List to get the same reviews? My husband's company is on Angie's List and they call ALL the time. Sometimes even at 9, which is harassment. Customers will give bad reviews to be vindictive (maybe they didn't like the price they were quoted). Everyone's opinion is different, and that's all a review is: a personal opinion. One person's like may be another's dislike. Just like now. I hate Angie's List, whereas some of you love it. To each his own.

Why Angies List Sucks | Knaddison.com

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Isn't this kind of the same thing?

Isn't this kind of the same thing as Angie's list. Maybe not reviews on business, but certainly reviews on an article and an author. Some of you rave, some of you rant. No matter what the review is for or where it is at, people will always disagree. It's just in our nature to be opinionated. It doesn't make anyone wrong since everyone has the right to their own opinion. But just a side note: Some of you are giving bad reviews about a site that has bad reviews. Isn't that hypocritical?

Angie's List / Better Business Bureau

Any model can be game. The BBB is a classic rotten, members, board members that get preferential treatment and pushes competitors out and in some instances sit on the boards to work against those they're competing and serving.

Angie's List? I like to know who these members are?

Plus, on a seo, ranking google visibility perspective, they're not open and not as effective as Yelp or CitySearch.

Map Listings review will put an end to that model anyways. One click away from real user's reviews, sometimes not so real.

Angie’s List is of little help

I subscribed to Angie’s List about 7 years ago, but it was of no help in selecting reliable contractors so I let it lapse. (I’m in a city with a metro population of nearly a million.) Things have changed, and there are now other options evolving. I’d put my bet on the Google Map reviews, which should be large in number over time. I hope it becomes as valuable as Amazon’s reviews are for products. Not infallible, but very helpful.

Horrible experience with a

Horrible experience with a company recommended thru Service Magic. Please do not use them... ask friends and family instead for referrals.

BAD BAD BAD REFERRALS THRU SERVICE MAGIC.

I Don't recommend using them.

Angies List Alternative

I found an interesting site that offers Angies List type home contractors in Dallas, Plano and Frisco, TX and it's free to use:

www.HandymanFinderDallas.com

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Don't pay Angie's List up to $89 just to see a list of Handymen in your area. I wouldn't. That's ridiculous. Use a free service.

http://www.HandymanFinderDallas.com

P.S. I like your web site. It is fair and balanced.

Angie's List

I was a member for a year and Angie's List without my consent( they have some legal jargon deeply imbedded in their rules which allow them to renew unless you cancel) charged my PayPal account...I had it reversed and will no longer be a party to their deception....

I use Yelp and it is just fine and it is free..

Expansion into Europe

Two years ago I remember reading an article that Angie's List got about a $35 million in investment to expand into Europe. Did that ever happen?

High Fees NO Leads

I paid Angie's List for the "Enahnced Service" for three months and I never got a single lead from them.

THEY called ME to say that I had several comments posted and wanted to know if I wanted to enhance my experience with them. I never saw any comments on my business BTW.

I said yes and began paying them $250 a month and never got a single lead from them.

I cancelled after the third month but they continued to try to charge me for three months after.

Watch your credit card statements folks.

Other Alternative

I tried to use them a year ago but when I realized I had to pay I decided not use them again. They are so boggus, I sell advertisment for www.consumerliaison.com and when I approched one of their current business listings on the site he told me that he wants us to do exactly what Angies List did when they came into the Denver market. They called him and listed him at no cost until he started receiving leads then he started paying them. He told me that since they needed to have businesses for consumers that would check the site they would list him for free. So their model is boggus.

Angie's List Sucks for another reason too.. they are sneaky

I just called them up to cancel my membership, not for any of the reasons listed above... although they sound quite valid, instead it is was because they automatically renewed my membership without asking me.

Oh they state that it is quite clear when you sign up online that this will happen but that is, of course, crap. There are not other options but automatic renewal for online memberships no opt out unless you talk to an operator when joining. The operator then continued to say, "well since you already paid for this do you really want me to cancel your membership?"

After getting a bit testy I explained that without that opt-out option, I mentioned, for the online membership it seems very sneaky and that Angie was trying to pull a fast one over on its busy members.

Did I mention that my initial fee for membership was $50 but the new fee was going to be $63 and change. Which they did not notify me about! I guess they have lots of wealthy folks looking for contractors and services that would just shrug it off.

In the end they gave me back my money but it took a major push push push.

So, not only to they suck but they're sneaks too.

Sneaky, Deceptive, but Legal

I, too, am cancelling my membership because of the automatic renewal without notification policy. I've spoken with customer service three times in the past, but my concerns have been ignored every time.

I find the policy of charging customer's/member's credit cards without notification to be inexcusable and deceptive. The customer service rep informed me that I could "opt-in" to a notification process that would send reminders by U.S. Mail. Um, I'd prefer an email before you hit my credit card for $79, but that isn't an option.

I spoke with our attorney general's office today and was told that automatic renewals are legitimate as long as the policy is clearly defined in the member agreement. It is. But the attorney to whom I spoke agreed that it doesn't make sense to do business with any entity that has such shady and deceptive practices.

A Good Resource

Let me just say that I no longer have any work done on my home without first checking Angie's List. I learned this the hard way when I hired a landscape contractor a few years ago who turned out to be a night mare. I could have hired a bunch of kids and tossed them a few thousand dollars to do the work he did. As it turns out, had I first checked up on this guy on the list, I would have seen five other reviews from people who had exactly the same experieince as I. As a matter of fact, this guy has been successfully sued by several people for breach of contract, among other things. (That information was not on Angie's List...it's on public court records that are found on the internet.) I see Angie's list as an "investment" for me...if you are going to spend hundreds or thousands of dollars on home improvement, why would you be concerned about the nominal fee that Angie charges for this service? And no, I do not work for Angie's List. I have no ties to this company other than it provides me with a lot of peace of mind and I have not been disappointed with the individuals that I have used based on other's recommendations.

Falls short of the mark…

This fad will die just as quick as it started because they have completely lost sight of what fuels it in the first place. The customers! They could really care less about their customer base. The pricing is so far past stupid it hurts. Bottom line, a flawed concept. They offer no incentive or promotions to existing customers at all. Once you are in their system they simply forget about you (at least until it is time for them to AUTO renew you). They will pour all of their effort into new sign-ups and basically ignore their existing base, which by the way provided all of the content to begin with.

Wrong info hurts my business

Angies list has an address and phone # for my business that has not existed for 5 years, we moved and changed numbers 5 years ago.
New or old customers think I'm out of business when they use Angie's list, we have grown 10 fold.
???????????

That kind of misinformation is as bad as slander.........

Why Angies List Sucks | Knaddison.com

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of course they suck.....

Listen, any time a business figures out a way to profit from the user, and the list they are PROFIT driven, hence irrelevant, you might as well flush the money down the crapper, because all this place is about is getting subscribers and new businesses on their list; that's how they make their money.

My issue is that the web page is often not responsive. And they want my money? I don't think so. Sorry Angie, you'll have to put off buying that new Benz for awhile if I have anything to say about the site. SUCKS sounds perfect to me.

Angies List Contractor Relations

I am a Seattle area exterior services specialty contractor well familiar with Angies List. We believe they do provide a valuable service to the consumer. HOWEVER;
They do charge very high advertising rates to contractors for monthly advertising. Their advertising service for contractors is so poor that it would rate a beware or an F--.
They are hard sell and deceptive. They do not follow up and they demonstrate a total lack of interest in the contractor once they have a contractor signed up. It is also true that the more you spend with Angies List the better your position.

Advertising copy changes can require three months lead time and there is an aditional charge for copy change. It is also true that they take so long to change advertising that by the time the contractor is contacted with a revised proof there is no time to correct.

Should you wish to stop your advertising campaign, you will be charged a huge penalty thus forcing the continuation of a poorly written or useless campaign.

Yes, Angies List does provide a valuable consumer service but fellow contractors beware before signing on to an expensive advertising campaign.

I agree with the writer.

I agree with the writer. Angie's List is no help to consumers if they have to pay for the service. The yellow pages can do the same job. Hard core references is really the only way to be sure -- and look at the work they are referencing before letting strangers in your house. And, need I say this, use a money order, not cash! Sadly, this is all from personal experience.

Stopping their latest design

I moderate numerous plumbing forums across the internet and I've solved the problem with spammers that are posting a link to the main page of categories for plumbing at their website for Angie's List.

The user gets suspended, blocked IP and I then rewrite the URL to point right to this page.

former employee of Angie's List for 6 1/2 years

Here's my take after having been employed at Angie's List for 6 1/2 years (April 2004-August 31, 2010) here in Indianapolis Indiana. I am now pursuing my master of arts in missiology at Regent University but now support myself advising consulting companies looking for business from Angie's List free and paid options www.nightanddayincome.com

I could respond to existing comments on this post but felt just sharing my own experience would add to the conversation. To say that Angie's List is perfect would be a lie. Nothing in life is perfect. The real question in my mind is: Does AL work? Does it produce quality that homeowners benefit from??? Do companies generate revenue from quality, high paying leads. My 6.5 years of experience is yes, it does. Thanks for allowing me to participate.

HOMEOWNER MEMBERS: I sold memberships to homeowners for the 1st 19 months of my employement there, I sold over 4,000 homeowner memberships, with each conversation ranging from 9 minutes for those that wanted to sign up and get off the phone to locate companies to 1 hour for those wanting assistance over the phone. Real people join and most were very pleased. Of course nothing in life is perfect so Angie's List like any other lead system has pros and cons depending on your perspective. Some homeowners wanted to use Angie's List for free and when they discovered they had to pay they got off the phone, those that wanted to use the service for free were the minority, the majority were happy to pay and after using the service were glad they did. If someone did not like the service they cancelled. Very few cancelled because when they did I would get a chargeback, i did not get chargbacked that often so most kept their membership. Most kept it for around 4 years. Often people would call in with names of 3 companies they had gotten referalls about prior to joining, once they joined I was able to check on those companies ratings, often 2 of the 3 or 1 of the 3 were some of the worst rated companies on Angie's List. So due to joining they were spared potential heartbreak and financial loss, so they were extremely appreciative of the services. Angie's List does not have to replace BBB or Service Magic, can be a great addition to complement what you are using, because when it comes to your home, a very expensive thing, you don't want just anyone to have access to your house and life.

BUSINESSES:
As of my last day of employment there at Angie's List, less than 1% of the companies on AL advertise. 99% don't advertise.
Advertisers as a whole nationwide have a 10 to 1 advantage over non advertisers. Advertising is via web positional coupon ad, print/publication, monthly publication mailed to members each month, call center positioning ad, where homeowner members call in and ask for a HVAC company, painter, etc and 4 are given over the phone, keyword, and a few others.
Fetch a report- this is a great FREE service, for matching your client base against Angie's List membership base, via phone number and last name, address and other personal info not necessary, if last name and phone match then it is a member, other non matches are discarded, matches mean AL possesses their info, an employee of AL calls that member and solicits a report, reports is the culture of Angie's List and so members are used to being contacted by AL and this can result in some extra reports for your business and REPORTS are key to doing well on AL whether you advertise or not.
I know of many companies that never advertised that love AL and generate a lot of revenue from them.
FREE: you can update your company profile
USE TO BE PAID NOW A FREE OPTION: you can upload up to 3 pictures, company logo, pictures of staff/crew, before and after work
RECENT CHANGE THIS YEAR: Non members still do not affect your standing, BUT now non members can report on your company without grading you. Members do read these and can cause them to be more likely to hire you.
REPLY TO REPORTS:
DON'T do as some companies and ONLY reply to negative reports. This only makes your bad reports stand out all the more. Reply to both positive and negative reports.
members rate you not just so other members can read your reports but so that you will get more exposure so make sure to reply to reports, this will demonstrate your appreciation and more members will be likely to read reports with company response.
There are many other nuances to AL, but hopefully that has helped.

Take care.
David Price

remaining 4 1/2 years employed at Angie's List sold advertising

First 19 months I sold memberships to homeowners (from April 2004-November 2005), then from December 2005 until my last day August 31, 2010 I sold advertising to the companies on Angie's List.

Always make sure to work on reports, this will assist your ad in working as it should. Members see your ad, then check your rating and reports. So always work on those. Before and after every job ask for reports and also use the "Fetch a Report service. It is free at least as of my last day of employment August 31st 2010.

When I began in the advertising dept at AL we were in less markets and so there were only 12 of us. Now there are around 100 ad reps.

Once you buy an ad you will be assigned an account manager, so whoever you bought the ad from will not be your rep, their pay is 100% commission based on new ads they sell, account managers are paid on existing advertisers and keeping them happy, helping them learn how to maximize their place on AL and their ad to perform well, if it did then of course renewing their ad, so retention and upselling of the ad was the acct manager's job and pay.

Company connect: if you are not an advertiser, this is where and who you contact to update your company profile: www.company.angieslist.com toll free number is: 1-866-843-5478. Be kind and polite to these folks and it will go a long way, be rude and disrespectful to them and like any relationship, good luck.

I saw some companies take their free listing for granted and not update their company record, not respond to BOTH positive and negative reports and not ask for reports before and after every job and wondered why they stopped gettting free leads from AL. Go figure.

Statistically, most members file good reports.

...those poor companies who's

...those poor companies who's privilege of a free listing is taking away...how can they survive?? Everything revolves around these stupid maningless referral sites.

My company is one of those free loading leaches. Most of the other companies that I compete with on AL are "not very good". I think the day I get a bad review will be my last day on AL.

I never asked to be on that list anyway. In my area the guy that holds the top referral spot...is some guy that I wouldn't hire for the job...but hey...he's paying AL most likely about 500 or more a year to be up there...lol...that it is funny...

Most of my reputable quality competitiors are not on the site,...for good reason! Like I said...first bad review and I'm off.. So far I got only A reviews. But it's a bad world on both sides customers and service providers so it's just a matter of time before somebody has something bad to say about you...

..even if you are a genius in what your doing and everybod y "seems" to love you...!

...those poor companies who's

They will not give you a choice. They will keep the bad comment on the list and try to hurt your business with it They will not remove it or you from the list.

Why Angies List Sucks | Knaddison.com

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bottom line

When I discovered that Angie's List had automatically billed me because hidden in their mumbo jumbo legal fine print it was somehow allowed I cancelled ....How about notifying us when our membeship is due and asking us how all is going and if we want to remain members..

I use Yelp and word of mouth and as to the comments by the former employees who have worked there 6.5 years and 4.5 years your comments are so complex and somewhat flat lined that they miss the point.

The point is that this company once a mom and pop's type of business has joined the corporate sector and now is big business filled with all the deceit, false truths and other components which take advantage of society.

Being nice unfortunately does not work in this day and age...being forceful and knowing your options in order not to be taken advantage of is essential.

wrong post

Sorry Bottom Line, new to this post and did not intend to reply to yours was intended for another post.

Take care.

David

You did me a big favor, David !

It's ok ! You actually did me a favor bc it led me to see the nasty post someone wrote who couldn't udnerstand my message. My heart sank . But next I saw the very nice post in response to the nasty one- responder #2 actually understood my situation and did a very nice thing by responding to that jerk. So, David, I'm glad you mixed me up with someone else . :-)

Angie's List telemarketing to contractors

I am a contractor with 2 reviews on Angie’s List; both are very favorable. I buy advertise elsewhere but still get most of my business from Craig’s List or direct referrals from customers. I very seldom get a call from someone who says they saw my on Angie’s List
Last Thursday I got another sales call from Angie’s list. They have called several times over the last year urging me to buy advertising on their site. I said I seldom got phone calls from people who found me on Angie’s List and saw no reason to advertise there. I listened to part of their sales spiel and said I was very busy at the moment and couldn’t talk now - maybe later.
That following Saturday morning I got an odd call from someone who said he saw me on Angie’s List. He was very flattering to me and was impressed by the reviews of my company. He proceeded to ask me a very simple question about fluorescent tubes. I told him don’t try to do that; it’s not safe and probably wouldn’t work anyways. He thanked me and hung up.
The call was quite unusual in both content and style. This was not a call about hiring me or anyone else to do electrical work. It was more about telling me how much he liked me based on the Angie’s List reviews. The coincidence of it occurring 2 days after the sales call was most striking. In sum, it didn’t seem like a real phone call from a genuine Angie’s List user. I suspect it was from another Angie’s List salesman.
I don’t like to jump to these kinds of conclusion but I’m wondering if other contractors have had similar experiences. Does Angie’s List make phony calls to contractors or other businesses in order to make Angie’s List seem to be more useful than it really is? What are your experiences?

That would be fraud, a

That would be fraud, a criminal offense.

I believe the tactics they

I believe the tactics they use is to write their own glowing reviews on a contractor, then let it sink for a few days. They will make their call to contractors and tell you someone has put one or two reviews for you, now it is your time to pay $x000 for advertisement.

anyone think that their first one or two reviews are from actual customer?

why would I pay $100 to write a review for a contractor I like? I'd rather give him/her my number for reference or tip them $100 more. At least you know the $ are put in the right hands.

Thank you all for your

Thank you all for your comments. I was very close to signing up and had one of those "thump your head moments" and realized I should do an internet search on AL. Wow, am I glad I did and I will not be joining AL. The fact I have to stay in on locale doesn't help me if I have a second home, I'm not joining (paying) twice. I have also read the reviews dating back a couple of years and am definitely turned off by the automatic renewal, the hitting of the credit card w/out prior authorization. That has such a slime feel to me. I also was concerned about the number of complaints by businesses that felt their advertising dollars were wasted. But even more off-putting, was the "fetch a report" ability by the businesses, that AL is selling my information to the businesses.

Overall, the negative posts have persuaded me not to join, even with my discount code to join.

Angie's List's False Claims

There is currently a Angie's List "Big Deal" for a home energy audit for the Chicago area. I have been interested in getting one and saw that for $249 it seemed like a good deal as I had only seen them for $399 previously. The deal claimed the place, Building Energy Experts, was "a highly rated service provider on Angie's List" but it showed on the side that the place only had 2 reviews and a grade of "B". I don't know how you can conclude a place is "highly rated" with two reviews, so that was the first thing that made me skeptical. It showed a glowing review on the page, but didn't show access to the other review. I wanted to see the other review, but I apparently had to join Angie's List to do so. I paid the subscription fee and tried to find the place in Angies' List. This was difficult as I could not find a place where you can search by name and this place didn't even come up as an option for the city of Chicago. Once I changed my location to the suburb where the place is located I finally found it. It turns out while the first review was an "A", the 2nd review was an "F". I don't know what math they use, but in my book an "A" and and "F" average to a "C", not a "B". So, unless there are some hidden glowing reviews they are not sharing, they are trying to sell people on a "highly rated" company that in reality has only 2 reviews, one of them being terrible. Clearly Angie's List cares much more about making money than providing honest feedback. How they can claim a place is "highly rated" with one good and one terrible rating is beyond me, but I can no longer trust Angie's List.

Every business is listed on

Every business is listed on Angie's list once a consumer writes a review good or bad but the business is only highly rated if they have 2 or more reviews with a or b grades. So you will find any business that received a review to keep it from businesses being able to take down post. This keeps it legit.

Yes... It DOES Suck

Yes folks.... Angie's List DOES suck. Big time.

I was searching, via Google, for reviews of doctors for my dad. One hit came from Angie's List saying they had reviews of this doctor and a "letter grade" -- Given this doctor practices in a very specialized area (oncology) I thought "Cool! Let's give it a try!" -- So I joined.

I joined and tried to look the doctor up. No record. Why? Because my dad lives in a different state than I do -- a different service area. So I had to join THAT area. More money. Fine.... because, you know, I'm seriously focused on getting this info quickly for my dad.

Checked for this doctor in my dad's location: Yes, he's listed. NO, there are NO RATINGS.

I call that deceptive advertising.

So, after being a member for -- oh, less than 20 minutes for sure -- and doing a single lookup... can I cancel? No.

Why not? You can SIGN UP on line, but you can't CANCEL online. I sent email, requesting my membership be cancelled. It took them two days to reply, and all they would do is stop FUTURE charges.

Then I started getting email from these fools. All sorts of solicitations: Deal of the Day, whatever. I went and changed my preferences to "unsubscribe me from all mailings."

Comes Cyber-Monday 2010 -- today, in fact -- MORE EMAIL from Angie's list.

Can you actually DELETE your membership record? No. So, I changed all my info on the site to bogus information -- including the email address. Time-consuming and childish? Yes. But what's my choice?

I hate Angie's List. Angie's List sucks, plain and simple. In these days, any site that lets you join online needs to let you quit online. Any site that SAYS they'll take you off their email list, SHOULD immediately take you off their email list. Any site that SAYS they have info on a particular topic, SHOULD have info on that topic. Anything else is really bad network citizenship.

These sites will learn to play nice when people stop using them because of their bad business practices.

Fred Farkle

TOTAL AGREEMENT

I also joined for information about a medical specialist. Unlike FREE review sites there was just one review which was over-the-top positive. The free sites included negative and positive reviews. I expected MORE info on a paid site and the ONE review fely very false. i think it is all a scam with a great ad campaign.

Contractors post for themselves

I am of the opinion that the contractors and their family and friends do post reviews for themselves as attested to on postings on this site. Why not? For the cost of a membership, it is pretty cheap advertising. Now Angie is offering gifts from members for $15.00. How cheap can advertising be? Pretty easy to beat the system!

Personally, I am a current member but will not continue to be a member. My husband and I have gotten some kooks off the service; mostly owner-operated operations. The last one, highly recommended on Angies , ruined a wood refinishing job of 1100 sq ft by allowing a worker who never put down stain to stain the floors. He walked out on the job when he saw the floors and I had to hire someone else to re-sand.

Here is the point - how many people report bad jobs. Personally, this guy did not act with any integrity, as well as, acting strangely ( I won't go into details) . I would be afraid to post a complaint because he would know who it is that is posting and he may retaliate against me in some way. After all - it is his lively hood. He has already done his damage to my house - I have nothing to gain by sharing the experience. I wonder how many people like me decide not to post? The lack of customer information due to fear of posting bad experiences makes the whole evaluation of a contractor an imbalanced conclusion. I am sure I am not the only one that this contractor did a bad job for.

That is why I won't use it any more.

"A BBB Accredited business

"A BBB Accredited business since 1/20/2001"

Accredited business SIMPLY HAVE TO PAY FOR ACCREDITATION. ---- GOOGLE and research

"BBB processed a total of 47 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 47 complaint(s) closed in the last 36 months, 19 were closed in the last 12 months. "

"These complaints concerned:
7 regarding Advertising Issues
19 regarding Billing or Collection Issues
4 regarding Contract Disputes
5 regarding Customer Services Issues
4 regarding Refund Or Exchange Issues
3 regarding Selling Practices
5 regarding Service Issues"

SOURCE (if link displays properly):
http://www.bbb.org/indianapolis/business-reviews/consumers-cooperative-organizations/angie-s-list-l-l-c-in-indianapolis-in-3041007/#rating

Should a website recommend either?

I found this forum looking for reviews on Angie's list or Service Magic. I have a kitchen design site that is informational and wanted to recommend one of them. I have skimmed through some of these comments not realizing there were so many. Most of what I read about either of the companies in pretty negative.

I have read several of the comments here but not all. Are either of these companies useful at all? Would it be wise to recommend either one of these companies to website visitors?

Joe Nolan, Joe's Plumbing on Angie's List

This company is a nightmare. They promote Joe Nolan of Joe's Plumbing in Saugerties, NY. This mean spirited so called plumber is not only the laughing stock of the region by other plumbers, but he installed a boiler with the exhaust going onto the patio area and thus into open windows of my home. The fumes were making me so sick and dizzy that one day I actually fainted and hit my head on the pavement and blacked out. This scoundral wouldn't re-direct the exhaust into the chimney..he lied and said it couldn't be done. I had to have it re-done by another plumber..no problem! What really happened was that he gave a low ball price and neglected to say it would be an inferior installation and to save money he vented it into an area where people sit and where my dog would lounge and use the yard. She developed a cough from the fumes and died shortly after that from unknown causes...a horrid, traumatic and painful death at only 10 years old..a perfectly healthy dog prior to this boiler being installed. I will curse the ground that Joe's plumbing walks on until the day I die.

Angie's List - Plumber from Hell

This company is a nightmare. They promote Joe Nolan of Joe's Plumbing in Saugerties, NY. This mean spirited so called plumber is not only the laughing stock of the region by other plumbers, but he installed a boiler with the exhaust going onto the patio area and thus into open windows of my home. The fumes were making me so sick and dizzy that one day I actually fainted and hit my head on the pavement and blacked out. This scoundral wouldn't re-direct the exhaust into the chimney..he lied and said it couldn't be done. I had to have it re-done by another plumber..no problem! What really happened was that he gave a low ball price and neglected to say it would be an inferior installation and to save money he vented it into an area where people sit and where my dog would lounge and use the yard. She developed a cough from the fumes and died shortly after that from unknown causes...a horrid, traumatic and painful death at only 10 years old..a perfectly healthy dog prior to this boiler being installed. I will curse the ground that Joe's plumbing walks on until the day I die.

Here's why Angie's List REALLY sucks

The sign of a scam is when the options to cancel out of a membership are less available than the options to JOIN a membership.

Once you join Angie's List, they have you. You will immediately start receiving Angie's List spam emails asking you to sign up your friends - despite the fact that you have set your email contacts to "NO EMAILS". Spam, spam, spam. You will get spam several times a week. Each time go in and check your account settings - and they are set to "NO EMAILS". Apparently they feel that if they spam you enough, you will think you are receiving value. They are their own worst enemies - the spam overwhelmed my opinion of the quality of the recommendation service they provide.

Then, go ahead and TRY to cancel your membership. You can apparently add your credit card information and join INSTANTLY, but to cancel requires a personal contact via phone, FAQ, web site form (that takes two days to respond to), etc. I called to cancel and was told that I was #3 in line and was put on hold. Twenty minutes later I was still on hold. I called back on a second line (while I was still on hold on the first) and was told I was #1 in line. So they were lying to me about how long the wait was (since to be #1 in line would have put my other call in with a telesales rep).

This site is a scam and I was lied to when I talked to them personally. That is enough reason for me to say my personal opinion of ANGIE'S LIST SUCKS.

you are not alone!!

Wow. I didn't know there are so many ppl think a like. Another post about angie's list sucks I came across is from another blog 6 Reasons why Angie's List sucks?

Why Angie's List Sucks for businesses

I'm a founder of a local Pet Business related networking group. We were told about Angies list as a way to get new business by a member who got 3 reviews from clients & has gotten a ton of business out of it. The entire process was VERY confusing & I spent 1 hour on the phone with the local consultant & 45 minutes w/ the Deal of the Day Consultant trying to get it all straight.
Bottom line if you don't have clients or customers who are Angie's list members this site will do you no good. They want a TON of money to advertise. As a sole proprietor I dont have the budget or funds to give then $200/month!
And they put up a review for you can print for non members to fill out & send in - BUT these dont count towards your grade or rank! it a numbers game on Angie's list & it starts with $$ then followed y who can get the most reviews moves up to the top of the list!

Angies list

Angies list sucks. Seems like a scam to me. There should be a freee service out there like this.

However, that is not why I'm here. I'm here because I think the site sucks because it don't work half the time. When I tried to set up an account to check them out it said there was an error in the time stamp and I couldn't view the page. Now that I have an account it goes to the user agreement and when I hit agree it reloads the page. I don't get it. I have signed in before.

But anyway, as a contractor, I would never pay for that service myself. but thats a whole, different, long story of why.

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Hmmmm jealous.

Ok so I am a business owner in Dallas TX, I am an agieslist advertiser.
It took a while to get people to trust us, but after a couple good reviews it started to roll in.
As people have said in the past you can weed out the crazies. If your confused by the service it's because you
Are dumb. But to be fair we have messed up as a business and still got A+ all across the board because we take care of
Our customer even when we are wrong, they seem to appreciate that we own up to our mistakes.
I have tried every advertising possible from service magic door fliers and google clicks, from organic listing on google
Bing yahoo.
All have failed at one thing, no trust on me and my companies rep, only "how much does it cost" or " why so much" or " this other company will do it for less". Angies list cost me $253 a month fro 23000 members in my area. Profit last year from Angies list $25000. And I do pest pest control so the average job is $100 to $400 you do the math.
Our integrity is what people notice Wichita is what most people on here are jealous of and know deep Down inside that if Angie s list did not work for them is because they messed up somewhere and got lazy.
So look at yourself and your company before judging something you know nothing about.
Peace.
P.S Don't join Angies list so that the true companies can be profitable. If we are all wrong why are they growing approximately 33% a year.

Hmmmm jealous.

Ok so I am a business owner in Dallas TX, I am an agieslist advertiser.
It took a while to get people to trust us, but after a couple good reviews it started to roll in.
As people have said in the past you can weed out the crazies. If your confused by the service it's because you
Are dumb. But to be fair we have messed up as a business and still got A+ all across the board because we take care of
Our customer even when we are wrong, they seem to appreciate that we own up to our mistakes.
I have tried every advertising possible from service magic door fliers and google clicks, from organic listing on google
Bing yahoo.
All have failed at one thing, no trust on me and my companies rep, only "how much does it cost" or " why so much" or " this other company will do it for less". Angies list cost me $253 a month fro 23000 members in my area. Profit last year from Angies list $25000. And I do pest pest control so the average job is $100 to $400 you do the math.
Our integrity is what people notice Wichita is what most people on here are jealous of and know deep Down inside that if Angie s list did not work for them is because they messed up somewhere and got lazy.
So look at yourself and your company before judging something you know nothing about.
Peace.
P.S Don't join Angies list so that the true companies can be profitable. If we are all wrong why are they growing approximately 33% a year.

Dumb?

It's always strange when people say something that shines a bright light on their own hypocrisies. 1) it's Angie's list not " agieslist" 2) it's you're not "your confused by the service" 3) it's company's rep not "companies rep" (I won't even get into what you could have possibly meant by "no trust on me") 4) what did you mean by "Wichita is what most people on here are jealous of" ? Did you mean "which"?
Wow, that's why spell check isn't enough. You gotta know a bit of English if you're going to try to write crap about someone else's crap. So when you say Jealous it's probably more of the same, pot calling the kettle black. But you probably don't have a clue what I mean.

if your going to get off the

if your going to get off the subject be funny about it, tell a joke or show some personality, you can't start spell checking peoples work on a forum because, well you'll be here all day. The point is did you get the writers point?
We're all proud of oyur english grammer, don't forget what you country you live, it's very possible english was the 2nd language. angielist sucks

Angie

This is a very good argumentation, but I would like to see Angie list for myself. I run a website for Anime. Never heard of it? Then look it up. And I'd have to ask. How can you back up Angie List, if it clearly dose not stick to its policy? Seeing both sides from the view points and edvidence, this is something more of an ethical thing then bussiness.

angies list

this is the best blog that i have run accross lately. when will the contractors realize that they are being suckers, it just plain SUCKS! I have been a service tech for a long time , now a contractor and have seen what can happen when you deal with a customer who had a bad day or nothing that you do can satisfy them unless you do it for free. sometimes customers just suck! what happens is that you complete 50 or 100 service calls and 1 customer complains. well look at the ratio , i think that is a good ratio of happy customers , but the one that is never happy will complain about you on a site like angies list and now you have a bad reputation. how is this? 99% were happy with your work. people just need to be informed i guess? and by the way ANGIES LISTS SUCKS!

Word to the wise

Heres one for you. I have been a service provider on Angies List since last spring of 2010. I did a coupon for a full days work of service for a liitle less than 30% of my normal rate. Unbeknownst to me they have service fees. They wanted 13% of the every two hundred dollars for administration costs. I was very upset that they didnt explain this completely. Anyway I went along with the deal and had coupon customers from hell. By the way the service fee is now 28%)On top of that most kept asking me to do more than was asked and I being a new Angie's List customer was afraid to say no in fear of a bad report. One customer did not quit asking for more and threatened me with a bad report. I litterally had to tell him f-off and go for it because it was a lie. Heres the catch. Angie's List does not screen the customers so they can write as many inaccuracies and you have no defense but a rebuttal. Angie's List service people admitted that a recent bad report will cause you to immediately lose business because a most recent report that is bad, people go to the next person that doesnt have a recent bad report. That is very discomforting. Angie's List also will solicit past customers from your past and try to get a report from them. The problem with that is memories fade and inconsistencies will most happen. Again you have to defend yourself.

Has it worked for me. Yes it has and full paying customers have done me well at times but unfortunately in these times you cant depend on Angie's List for all your work. If I had business like three years ago when people actually felt it important to spend money on their home I probably would not do Angie's List especially from the fear of having some freak customer that they draw in as members say bull...... about my business and taint my reputation.

Angies List

Yes Angies List sucks! I heard of the site via local TV ads. I thought I could post on the site with a bad experience (nightmare really) with a house cleaner ironically named "Angie" Miller from Botetourt Virginia. It was a surprise that I would have had to pay money to another to post a bad review when I lost money to the person to be reviewed to begin with. I think having to pay money for this is a scam however the premise is darn good. I wish there was another site out there that didn't have a so called "membership" fee.

Angie's list is GARBAGE

One review for my shop for a customer who didn't even have any work done in my shop and I get a "D" rating......funny, I'm an A+ rated BBB accreditied company, and when I pointed out that this "customer" never even had work performed in my shop, all they (Angies list) could say was "sorry". Well, I wouldn't give you two cents for Angie's list because they don't care what anyone posts as long as they get their fee. I also wouldn't put any stock in any company who PAYS to be included in an advertising program that is supposed to tell their customers how great the paying company is. You get what you "pay" for, and in other circles, this would be called a "bribe".

Angies list does SUCK!

Do they require their contractors to carry Insurance?

Just wanted to know what the policy was for Angie's list about making sure the contractors have insurance in place? It looks like a contractor can just said they have insurance.. Does anyone at Angie's list check this? I hired a contractor once to cut down a tree in my yard; he provided me with proof of coverage that he had in his truck so I thought I was all good. Till the tree landed on my house and later found out he had no coverage and that he had not paid his policy premiums for 7 months... THAT SUCKS..

contractors don't have to have a license

at least not all of them, gardeners and landscapers usually don't carry insurance because they dont charge that much.
In California as long as you don't charge more than $700 for a job you don't need a license. Even if you charge $1400 total you just charge them $ 700 twice...not a problem, I have never had anyone ask me for a license. Other things like Roffing and electric sure you need to see the contractors license number and make sure it's legit.
as for angies list, who would use it when there's Google? I mean Google is free and no one reads the negative shit anyway because it's bullshit, someone got mad and decided to spew there crap on the internet. It's a passive agressive way to vent. Anyway you get business from word of mouth and legit advertising not from angies list. I posted a few flyers and I get more customers from previous clients than anything.
This is a capitolist country so have at it but for angie I smell a lawsuit coming soon! it always happends. it's the other edge of the sward people forget when money get's in the way of reality.
so you'll be getting you class action card in the mail soon.
I have to say I am happy...I went to angies list just to see if anyone had an negative comments about my services...as any professional business ownershould and was glad to realize it really doesn't matter because angies list was really not as impressive as i thought and has no way to back up what's posted on thier. If the company (inside hint here angie) wants to be legit, only post possitive feedback and don't charge for the site, you will make enough off advetising, it's one thing to be greedy, its another to have no shame, classic example of "less is more"

Angies List

I joined Angies List for a month, and while I live in a major city, there were very few reviews for my area. Total waste of money - then they renewed my membership without my consent. Not a fan of Angies list, as I felt as though I was paying to review a few companies I've done business with. There were rarely any service providers in my area that had reviews.
Total waste unless you happen to be in an area where there are reivews. There are plenty of free reivews online !

Totally agree. Joined for a

Totally agree. Joined for a month to see, since we are in need of several different contractors after the hit we took this winter. In need of carpenter, painter, roofer, exterior power washing... thought the list would help us better than good judgement and the yellow pages or local advertising. HUGE mistake. After spending way too much time navigating a poorly devised site, I figured I'd take the opportunity to review great service providers we've used. So basically, I paid their service to enter reviews. And the sorry part of that is one of the contractors absolutely does not want to be listed and there is now no way to remove their name.

Renewal

Angies list: They renewed my membership after 6 months, I complained on their facebook page, they refunded my fees.

They continually call me to post local reviews: we do all our own work we have no reivews.

They continue to re add my email address onto their mailing list. I have opted'out many times to no avail. I'm tried of Angie Spam.

Of course they're in it for the money, it's a business.

Too Easy To Spoof!

Seems like a easy way to promote your own business or destroying someone else by simply using false email accounts and reviews. :-(

Bingo

Bingo

The Wolves Are Eating Away at the Pack Contractors Beware

Here's one for you. I have been a contractor on Angies List since last spring of 2010. I did a coupon blast for 8 hours of service work for a liitle less than 30% of my normal rate. Unbeknownst to me they have service fees. They wanted 13% of the every two hundred dollars for administration costs. I was very upset that they didnt explain this completely. Anyway I went along with the deal and had coupon customers from hell who use you for the coupon and never again for repeat business. On top of that most kept asking me to do more than was asked and I being a new Angie's List customer was afraid to say no in fear of a bad report. One customer did not quit asking for more and threatened me with a bad report. I litterally had to tell him f-off and go for it because it was a lie. Heres the catch. Angie's List does not screen the customers so they can write as many inaccuracies and you have no defense but a rebuttal. Angie's List service people admitted that a recent bad report will cause you to immediately lose business because a most recent report that is bad, people go to the next person that doesnt have a recent bad report. That is very discomforting. Angie's List also will solicit past customers from your past and try to get a report from them. The problem with that is memories fade and inconsistencies will most happen. Again you have to defend yourself. They will not remove the report even if it it false and misleading. Scary huh!!!!!!!
Has it worked for me. Yes it has (partly because I know when to walk away when it doesnt feel right) and full paying customers have done me well at times but unfortunately in these times you cant depend on Angie's List for all your work. If I had business like three years ago when people actually felt it important to spend money on their home I probably would not do Angie's List especially from the fear of having some freak customer that they draw in as members say bull...... about my business and taint my reputation. Very stressfull and life shortening just to get business coming your way.

The people that work there are very helpful and they do what they do because they HAVE A JOB. IT IS THE CONCEPT THAT THEY BENEFIT ON BOTH SIDES OF THE TABLE SO IT IS HARD TO BE IMPARTIAL AND THEY PROFIT THE MOST. IN GOOD TIMES THEY WONT SURVIVE AND UNLESS THEY CHANGE/IMPROVE SOME OF THEIR POLICIES. I AM NOT THE ONLY ONE WHO WILL EXPOUND ON THEIR MISSTEPS. I WOULD BE HARD PRESSED TO FEEL GOOD AT TIMES WORKING THERE KNOWING THAT THEIR CONCEPT IS NOT REALLY ON HELPING PEOPLE BUT MAKING HUGE PROFITS AT WHOSE EXPENSE.

Angie's List sucks because

That site sucks for one clear reason.

It does not support DJ companies as vendors. They even have a wedding section, but no DJ companies are listed. I guess Angie doesn't think DJ's are a professional business.

Some simple tips, and don't trust the radio.

If a company advertises on AM radio in a major market such as NYC (as Angie's list does) it is a scam.
I challenge you to give me one example of a company that advertises on AM radio that is not a scam. You can't. For the most part, this applies to other forms of radio. But for AM radio, it is 100% of the time. If you are a standup person, and are conscientious, don't advertise on AM radio. You'll lose your shirt, or become a scammer.

Customers: Don't pay for this kind of nonsense no matter what. Whether you are looking for a contractor, a retailer, a college, or credit scores (OMG), or anything else, there are plenty of free tools, namely Google (for web services), and plenty of free walk-in agencies.

Want to find a good contractor? Do the following:
1. Ask neighbors. There's no shame in it. Watch how long contractors take at your neighbor's houses.
2. Ask people at your work, your church, or other organizations you are a member of.
3. Ask your local municipality, they might even have their own list of contractors they use for municipal work. They will probably be expensive, but they will do a supreme job for you, they can't afford to lose that municipal contract!
4. Use the yellow pages and call companies! It's the old fashioned way! (But don't just go buy the biggest baddest ads.)
5. Ask your local insurance person, mechanic, or other contractor you have successfully used in the past. If they want your continued business, they will give you good referrals.

Most importantly!!!!!! **** When you speak to a contractor on the phone tell them that when they arrive to bid on your project you want them to have the following:
- Copy of proper licenses
- Copy of insurance
- Pictures of past work with accompanying letters of recommendation (should be within the past year). I ask for two or three that I can call or e-mail.
If they can't furnish these things, move on to the next guy. Seriously, if you are a contractor and don't have a camera and take pics of your work, and can't get letters of recommendation, then what are you doing?

If they don't bring these things when they come to bid, tell them to leave. If they don't have them, then you don't want their services, because you have zero proof of their history. If they forgot them, then you don't want their services because they are not organized and will probably screw up your permit.
In the contract, be sure to have everthing to be done specifically listed and itemized. TYPED, not hand-written. Two-part or three-part paper. State when work will commence, and approximately how long the job will take. The contract should also state that work will not begin until a permit has been obtained. Also, final payment will not be made until inspection has been completed (contractors will fight on this one, but be strong!) Visually inspect the work closeup for yourself. Be sure it is exactly what you want. Don't let anyone rush you. If a contractor is in a rush, tell that person to slow down. Everybody's in a rush. The contractor should be more patient than you.

Contractors: Don't get involved with these fools: Angie's list, ServiceMagic, BBB. They are scammers. Complete and utter scammers. On the level of Ukrainian e-mail spammers. If you pay into a service like these you are OUT OF YOUR MIND. Good work is self-sustaining.
Just get those letters of recommendations from recent customers who will take phone calls (or e-mails) from prospective customers. And take pics of your work. Keep a portfolio! I don't care if you are a roofer, plumber, sheetrocker, whatever. a picture says it all, and a letter of recommendation (or three) is the final word.
If your work is good, you will get referrals, and repeat customers, and you will be set with no advertising. If your work is not good or you have complaints (and I don't mean fake complaints on a stupid paid website), get out of the business because you piss me and everybody else off.

BBB: I registered for the BBB 10 years ago in North NJ. Total scam. Lot of money, no support. A customer of mine saw my sticker and told me that they don't take complaints and laughed at my BBB membership (he didn't have a complaint, he was just making fun of the fact that I paid them). My associate and I tested the BBB by calling anonymously, and attempting to place a compaint against ourselves, and the customer was right. Complete foolishness on my part. I was raised to believe that the BBB should be called if there is a problem. No, if there is a problem, and the contractor doesn't resolve it, you call small claims court (or big claims court and a lawyer!).

boy dude you must not have a

boy dude you must not have a job!!!! should go get one and spend less time on the computer

Angie's list does suck

I'm glad someone can think for themselves for a change and state the fact, "Angie's list sucks." That's why all you guys clicked on this site. I just wanted to go on Angie's list to tell everyone how amazing my dentist is and why. But I can't do that without paying Angie money. That's great that she can quit her old job and make money doing her list, we live in a capitalistic society after all, but I didn't get the impression it WAS a pay site from the 50+ commercials she has running on a daily basis. Commercials which her members pay for. So she doesn't charge in order to keep everyone "honest," she's not honest, she charges to put her misleading commercials out. So Angie's list does suck and that's the best, most fitting word for it.

WHAT A DISGUST

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!!!!!

WHAT A DISGUST

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!

DISGUSTED

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!

bummer

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!

Former member - consumer

I joined angies list long ago when it started, and was free. I researched a couple of items, then didn't go back to the site for a few years. The fee had by then been established at about $50. I thought it was excessive, and didn't rejoin.

In reading the comments from all the business people here, I am glad I do not contribute to this scheme. While I realize these people need to attract customers, I do not appreciate an organization that purports to be a consumer advocate site selling my name and contact information . I get all too many cold calls to my house - mostly from builders. I am on the do not call list - a feel nice product of the government - which is totally worthless.
Calls keep coming, and it is companies like angie's list that distribute my personal information.

your not going to get a true opinion on such one sided scheme.

It looks like Angie may be making tons of cash but...your better off researching for something yourself.
We all have access to the wonderful resource of the web, so why stop at Angies list? do the research yourself and avoid the shattered hopes of finding out people have complaints to post. People will complian faster than they will praise at least on the internet. I thought angies list was like Craiglist...free! and you can find anything. oops! sorry its not free and im not going to look thru tons of rants when I can save time actually looking for what I want on my own. I have to give angie credit, she probably has a nice house but im not going to help her pay for it.

Why Angies List Sucks | Knaddison.com

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Before you join consider this

I "joined" Angie's List some weeks back. Once they have your membership fee only then do they provide you a set of terms of membership that you have to agree to in order to access reviews. That in itself raised the eyebrow - those terms should have been disclosed BEFORE my credit card was charged. One of the terms is that you agree to their automatically renewing your membership by charging your card. To stop the automatic renewal process you have to write them a letter by snail mail specifically telling them to stop your membership renewal. And get this - that piece of snail mail has to be CERTIFIED mail. Hmm - I thought the Angie FAQ said you could opt out with a simple email. Internet service company, automatic renewal, certified letter, visit to the post office .... what's that smell?

I declined to agree to the terms and requested Angie reverse the charge on my card. To their credit they did that promptly.

0.02

Suck my balls you moron! Welcome to the interwebs!

Empty Promises

Angie's List is a horrible company. As a contractor I sign up with Angie's list to help my business. Well I didn't get one referral. When I tried to contact them to cancel I couldn't get through to anyone and I couldn't get a call back. I tried via email also no response. BUT they were happy to keep taking money out of my account. I am still fighting with them to get them out of my checking account because I just want to get free of them!!! All I received from Angies's list was a lot of empty promises!!

Most of you "bloggers" on here are obviously not educated

I know and see the value of Angie's List from a consumer and business owners view. It works but it won't work for people who cheat or try. As a business owner Angie's List is the only company that will black list you from there website if they find out you are self-reporting or bashing your competitor. That is a fact! Also read the news. Angie's List just got 55 million from venture capitalist to grow consumer membership in smaller markets. As an investor, if you didn't see the value in what a company does, would you put a 55 million dollar risk on them??? NO.. have some sense and intelligence people. Not to mention they already had about 40 million previously invested from some of the smartest people in the world. If these smart investors didn't take the time to research AL and see the value in what they do for consumers and helping businesses grow, then that is the biggest gamble they are taking. Believe me these investors are far smarter than any of us responding to this. Again the only businesses AL hasn't worked for, is the businesses that are cheaters anyway and they deserve all the bad remarks they get and probably don't stay in business. I'll bet the businesses that say AL doesn't work, probably has an excuse as to why there businesses is failing instead of admitting that they could be working harder and provide better quality. Bottom line!!!

funny

Well thats funny because a simple search into their financials on hwir own site or on any financial site shows that they are millions in debt with no profits in years. If you seriously also believe that it is "just business" to lie and scam people...you are the one with the problem. Did you read about the dentist that made people sign forms agreeing not to give any negative reviews? They then billed $100 per day for bad reviews? Did you read about the dentist that made negligent mistakes and overcharged? He admitted to wrongdoing and payed the money back and Angie's List refused to publish a bad review because they claimed that was a settlenent. It is not just bloggers. It is cimpanies and customers and peolle with real experience. You know. The people AL claims make the system work.

Bogust HORRIBLE SITE

We need to shut this horrible company down!!!! Do you know that after I didnt agree to their terms, they posted all over their site that I dont pay my bills. Well I am going tpo sue them. What a scam this Angie Hicks is!!!

So what do I do?

I want to thank everyone for their comments above, I was strongly considering angies list until I read (above) that they were charging contractors aswell as reviewers. Seems wrong.
Anyway

This leads to my question, So what do I do if I am looking for a quality roofer in phoenix.
Now this sound like a pretty easy question that makes me look ignorent. So let me explain the complexity of my question.
In October of 2010 Phoenix of all places was hit by a Hail storm, Yes a real hail storm. And in doing research about the variety of conrtactors handing out cards and flyers all trying to cash in on homeowners insurance claims, I found out there are such things as fly by night traving roofers (as well as other types of contractors) who are affectionately known by insurance companies as "storm chasers". These companies literely move from state to state following storms trying to cash in on the buisness. And often times they will even collude with already exsisting roofing companies in the area to use their name and reputation of being local to provide some level of legitimacy to their operation, while providing plenty of kick backs to the "new local partner" in exchange for their name.

With that stated, so besides going door to door in my neighbor or useing angies (corrupted) list. How can I know whos who and whats what, when dealing with a contractor.

wouldn't it be easier and

wouldn't it be easier and cheaper to have your own website with reviews, like HSN or QVC, etc.
they have good and bad reviews, and you can always add a rebuttal system to explain what happened.

Angies list.....where do they get their money to stay on TV?

Great post.....I have been waiting for this site to go under.....I think a lot of investors are going to lose all of their money when this ship actually sinks......those TV commercials have to cost a ton of money. I know of no one who pays for this lame service.....but it IS a great idea for a site if it were free!

And 'SUCK' is the perfect word to describe Angie's list......IMHO~

First, Wow, dont get such a

First, Wow, dont get such a boner, your overreacting about such a small.

Second, why u outta' the kitchen?

You never need to use Angie's List again...

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I can't believe this site

I can't believe this site even exists today. From my experience years ago, I came to the conclusion there are a bunch of busy bodies frequenting the site. To think they want a person to pay money to read the ramblings of tattletales.

Angie's List

I'm actually curious as to who pays to join this site? Anyone can write anything they want, especially when two entities disagree on something, you can actually defame someone without them knowing as there are no real measures in place to prevent this, but more importantly; paying to obtain a reference? Why? The BBB can provide the same with no charge, as such why would you pay unless you have more money than good sense. Imagine all the businesses that people use and don't use Angie's List to refer them, does this make the business not worth contracting with? Any good business would be more than willing to provide references from past work, combine this with what the BBB has to offer and you have more than what Angie's List has to offer. This is simply someone who contrived this idea as a means in which to make money rather than a good deed and only fools would travel down this road.

Whether or not Angie's List Sucks

Here is my personal review of Angie's List in relation tot he comment about Angie's List Sucks:

I suspect the reason that the above author (Jenny Gray) was so grouchy about seeing the words AngiesList.Com Sucks is because she must be somehow affiliated with them. C'mon -- really --who else would take the time to write about whether or not Angie's List sucks -- especially when, in my opinion, Angie's List really does suck.

Besides, YP.Com and Google have reviews too. I truly don't see the need for Angie's List (whether they suck or not!) to exist. In my opinion, they are a waste of cyberspace.

Why Angies List Sucks | Knaddison.com

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The mastermind behind Angie's

The mastermind behind Angie's List is a genius. They realize that the world is full of gullible people who will actually piss away $5.00 a month (or more) to spend on information that can be found for FREE elsewhere.

Btw, feel free to pass me your $5.00 a month as well. I promise that I will not use it to get fat, buy my own jet, live in 10 million dollar mansion, own 20 cars and a pool the size of a small town. Instead, I will be productive and donate to schools (so we can better educate our children), food banks (so we can feed people who need to eat), medical research (a cure for AIDS and cancer would be nice), or even help shelters (the homeless deserve places to live).

Angie's List Sucks!

I recently tried advertising on Angie's List, I started around the first of the year and just had my account closed. The initial contact (sales rep) was very nice and explained that because I have some great reviews on the site that I was eligible for sponsored advertising. I completed the sign up process and paid for the service and then was assigned someone else (you never hear from your sales rep again). My listing was moved up and I waited for business and nothing came so I contacted my account rep and he explained that in order for the service to actually get me business that I should give him a complete list of my customers so he can call them and ask for reviews at which point I explained that I was never told about the need for my customer list and had I know about it I would have never signed up as I will not give out my customer information. He was not able to do anything for me so I asked for a supervisor and he pretty much said the same thing. They will not do anything to help and would not release me from the contract without the early termination fee. It seems like another bait and switch type of business so I am going to attempt to tell as many people as I can to avoid Angie's List. I am thinking of starting a blog like Angie's List Sucks or something and offering a discount to my customers that cancel their Angie's List Membership. The only thing Angie's List seems to care about is getting small business owners to send them a check every month. four months and nothing to show for it but a few thousand dollars poorer. Please tell your friends, family members, neighbors, co-workers, & strangers to stay away from Angie's List unless they want to waste money and time!.

p.s. If you want a good laugh check out the very long complaint list on the Better Business Bureau Site that Angieslist.com has.

Angies list

I agree. And for the people who think it's a good idea, are simply blind Americans who are zombies to this economy, and will follow or do anything that is shown to them. The people who started angies list and that work there, hardly do anything while reeling in massive profits. I'm sorry, but IMO people should physically work and get their hands dirty to make a living. I bet the people employed there are fat as hell, and just stare at the computer monitor all day. And make money, like I said.

Angie's List

For a consumer who just need a small job or two done around the house, say I'm looking for a good painter...what is the point in me paying $60 to join Angie's List for a whole year? Unless I am going to be using it consistently that is a very high price for one or two referrals or reviews.

The fee is a very, very smart idea

You see, Al could very well allow for free searches of service providers. Al claims that all reviews are checked to make sue they are real. Well that is just plain old bullshit. By chatging a "member fee" they know that service providers will open multiple email accounts and sign on AL as members and post fake reviews that pertain to thier business in hopes that a real member will see this review and select them for service. A vicious circle, but AL makes out this way as well as when they approach the service provider and offer to place them at the top of the list with advertisements. In essence, you are paying to be listed too. Smart lady that Angie is, but it will probably fail sooner or later.
Just do you rsearches the old fashion way and ask around for references. Can't get better than that

Prudential

Thank you for saving me from AL! I saw AL advertised on TV and thought it sounded so sweet and helpful. I should have known- how could they afford a national TV commercial unless they are raking in millions? Thanks to you guys I realize it is a rip off to get your money to refer you to businesses just because they pay them to recommend them to fools who actually pay a monthly fee to see businesses you could look up in your phone directory for free!

I joined Angie's List a week

I joined Angie's List a week ago. Then I find out that I can only see contractors in the city I'm moving from, not the city that I'm moving to. If they can't be honest when selling a membership, why would I trust their reviews?

Thanks for the headsup!

I had a similar question on this subject. We live in a mountain town about 45 miles in either direction from the nearest Angieslist market area. I didn't know if I would be able to select from either market area or choose one. You answered that question. Thank you. However, after reading all that I have read here, I can see that this is just another slick marketing scam and won't be wasting anymore time on Angieslist.

Angies List is full of crap

I am a consumer, I tried to get on angies list to check out possible contractors and I don't feel like I need to have to pay a monthly service fee to get basic info on a company, for example Name and their rating, I never go by what alot of people say about a company because I look into them my self. But Angie's list want to start their charging rates at $3.25/month all the way up to $38.00 for a 4 yr contract + $5.00 activation fee. They claim 110% money back guarantee which is a line of BS because I do know some people that have paid for a contract and did not like it and Angie's list refused to refund the 110% like they claimed they even refused to refund the prorated amount.

So I say they are thieves and liers

Why Angies List Sucks | Knaddison.com

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Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Why Angies List Sucks | Knaddison.com

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Why Angies List Sucks | Knaddison.com

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Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Im ready lets do it

Its up to us as a collective to shut down buisness that lie and cheat for profit. Meanwhile good honest hard working people struggle to get by. angies list is making millions taking advantage of peoples trust. First of all I want all the good folks out there to understand what I want to say. the best and safest way to find out about a service is simple and free and straight from the horses mouth and the horse will be a neighbor frend or frend of a freind. These will be people who have nothing to gain by misleading you they will only have your best intrests in mind.So when you are curious about a service ask a friend and ask the friend to ask there friends.do a local bbb research also look up company complaints and follow up on the info. to be sure its accurate.All of this is free and when there is no profit involved you have a better chance of honest info.Please allways remember that when a company profits from info. They will allways put there profit in front of your needs.If you look at it from your gut and be honest with your common sence you will realise these companies Dont care about YOU. They will say they do so heres a test you can give them. Ask them if there service is to protect you and your needs and they are sincere about helping others then why are they making millions.. A person or persons that truley have concern for others will do it for free. When you go to a neighbor to borrow something DO THEY CHARGE YOU? When you ask a friend for help DO THEY SAY YES BUT A FEE IS REQUIRED? People are being lied to and taken advantage of from all directions because the ones doing it think YOU ARE ALL STUPID. In the internet age one of the few good things is the abundence of free knowlege.. USE IT. GREED has been the main culpret for a long time when it comes to taking advantage of others with no cocern for what you really need. ASK your self , is it fair that your mother of father you or your children have worked so hard for so little doing honest hard work only to barley get by and someone like angies list and millions of others become extremely wealthy in a few years.You should already know that they took advantage of ,In angies case the internet and marketing potential with no reguard to the true purpose of helping others the way it was meant to be.So next time you see your mother father or a frined come home exausted from working there butt of for barley anything,Think about someone like angie who doesent know the meaning of honest hard work thinking of you as the little people because she has become rich off misleading you STEALING FROM YOU and all without a care. By the way I was recently put on her list with a good review.I found a contact number and actually got the vice pres. on the phone.I told her I dont want to be on her list and help them profit from my over 30 years of hard work and sweat.I earned my place and ill be dammed if I would allow all ive done to be shared with a company that stands for everything im against..So I called my customer and had him take me off the list..I honestly care about all the good people out there and I would give up everything I have and live in a tent I some how I could reach you and make a difference.It bothers me constantly to see the same people who made everything we have being taken advantage of.If I was able I would start a redio station or something just so I could spend my time sharing every thing I have learned to shut the bad guys down.The one thing that people sometimes forget is that they are in controll of what happens but it does require some effort but mostly a collective effort.So whatta say lets show them whos in charge one bad guy at a time.If what I can share appeals to you and you are curious about learning more all you need to do is ask That will tell me Maybe I can help make a difference in stopping the a holes out there from treating and looking at all of you as fools for profit. If you decide by asking to have me go further the info I will share will most likely get you very very angry knowing the truthes behing the corruption, but ill tell you what It will make you and I feel sooo good about shutting it down and showing them who the boss really is.Take a chance and let me show you how to stop being lied to and stolen from.This is not what I intended to do today so the only way I will go further depends on the type of responce.If there is enough intrest I will drop everything including my means of income and hit it head on,but I will need your help so I guess no I will wait and watch.Im curious how many of you out there are tired of knowing deep down inside what fools we have been seen as and are finally pis.ed of enough to show your power thru numbers..

Angies List not so hot in small markets

If one lives outside large market regions Angies List is of little value. There are too few close-by listings to be useful. Also, like so many things these days, the real emphasis is on maximiziing Angie's profit not customer service. It's a slick marketing con job in my book. Ask your friends is the best way to go.

i tried to get on your

i tried to get on your "jennys list" but was veeerrry disappointed b/c too hard to find local jobs in my area.; PLUS!!!someone trying to find a job on your site should not have to pay! Please make it easier for us. A POSSIBLE future subscriber if you can meet my needs.

i tried to get on your

i tried to get on your "jennys list" but was veeerrry disappointed b/c too hard to find local jobs in my area.; PLUS!!!someone trying to find a job on your site should not have to pay! Please make it easier for us. A POSSIBLE future subscriber if you can meet my needs.

Angie's list does suck

I joined Angie's list this afternoon. They don't tell you until you're way into the subscription process that the renewal process is automatic -- don't like that, but I just put a note on my calendar next year to cancel. Anyway, I used Shopsafe and the credit card number is only good for 2 months and $75 bucks -- ha!

Then after I joined, I found out that I can't get any other cities unless I pay more. I'm doing work on my house here in and on my Mom's house 1 1/2 hours away and have to pay more to get the info for my Mom's house? That just sucks! My husband works 1 1/2 hours in the other direction and I wanted to see how his business is ranked -- oh, no -- mo money.

???

From what I have read the commercials sound as if their lieing to the public. With that out of the way I do know of several contractors that use this angies list and I can honestly say from working around these guys on occasions that if they worked for me I would have fired them on the first day. When these contractors informed me they were on angies list and that I should try them I knew right then and there that angies list will use anyone for their clients but unfortunately people that use this are not aware of what real quality work is and they fall prey to such companies. I'm sure they do have great contractors that do know what they are doing and also do great work but I would say all the top notch contractors of their trade will not be found on this angies list.

juega

More ball to Inglis, they have a heavy left side with Inglis and Taylor yet never got any ball. Bulldogs give Idris an all you can eat buffet on the ball yet souths hit up with 80+kg fellas.

Like Oikee said they must of looked on in amazement as Luke, Sandow and Talanoa hit the ball up.

Tigers got off light and the Souths … well there just being Souths again.

Are there Angie's List agents commenting in here?

The truth isn't out there on the web.

It does SUCK

Not $5 to try it they also tack on a little $10 activation fee to just check it out $15.00 WHAT?!! for get it, if it was truely good they would atleast let you have a limmited look at it beforwe you buy into THE SUCK SCAM they are running.

Angie's list and blacklisting

Since Angie's list doesn't allow it's users to be anonymous, doctors find out which patients "give them a bad name" and sue for slander or libel. Patients are scared to report negative things about doctors because they don't want to be blacklisted in the doctor community.
Angie's list states that they don't use anonymous reviewing because it's more legit. How does that make it more legit? Patients are scared to give a negative review about a particular doctor, so they don't give a review at all. Then, what's left, is a doctor who has a friend sign up and give him a good review. It's not a good site with legit reviews and it's not unbiased.
Maybe it's a good site to find a contractor or plumber, but a poor site to find a good doctor.

How much does it cost to find out how much it costs to get somet

In my opinion it boils down to this:

Pay Angie before you pay anyone else. Angie, you are a scammer!!!

you're right

Angie's list blows ass. If you can't figure out that they just want to nickel and dime you then maybe you deserve to get ripped off.

hmmm

Very glad to have the benefit of your fantastic effort in ...
A good thing your site is in the first page on the search

Great info!, I

Great info!, I usedsaveabreakup.com and it did a lot of help to get back together with my love, we've been together for some timenow, highly recommended.

opinions opinions opinions

Just like Angie's List this forum is full of a bunch of different people's opinions! If a contractor on Angie's list pleases one person it certainly doesn't mean that they will please the next. Everybody is different and everybody likes different things and has different OPINIONS and this is one of the big reasons that a list like Angie's doesn't work very well. Seriously, look at all the different opinions on this forum can you imagine the different opinions on the list? And by the way I didn't join simply because of the ridiculous price they are charging for opinions from people you don't even know! Also I must admit the man that wrote the article is right because the first thing I thought I would do after joining the list was to go and rate my brother's auto mechanic business and tell the world how great he is. I need lots of work done on my house and contractors are hard to find but I think I can ask around my neighborhood (where there are lots of home projects going on all the time) and find some good workers and actually see what the work looks like (FOR FREE.) But this is just MY OPINION, and you know what they say everybody has one!

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[...] Why Angies List Sucks | Knaddison.comWhy This Angies List Policy is Dumb … Paid Position/Advertising on Angie’s List? … Recently I was asked what I thought of Angie’s List. Frankly, I had no idea. I was told it was a pretty neat list that has good ratings of local retailers. [...]

Thank you

A thank you collectively to everyone who posted their experience with AL to this page. I came within moments of joining (paying a fee) this morning, but after reading what I have here, I have decided to pass. I don't have a problem with them making money. But I do not want to do anything to encourage the duplicitous behavior they appear to be engaging in: trying to portray to their customers that search results on their site are not influenced by cash being paid to them by the providers, while from the numerous comments here, it is clear that is EXACTLY what they are trying to do, to garner increased profits.

What a shame, it is such a good idea. We are fortunate that craigslist was founded by a man with the vision and integrity that Craig Newmark has, and not by someone willing to compromise their original good idea for the sake of more $ for themselves, as it sounds like this Angie woman has done ... although it sounds like ironically she is really not the founder, just the public face, it's really a guy named Bill Oesterle ... they just wanted to capitalize on Craig Newmark's rep & create a good association by naming this company similarly I guess.

FORCED recurring renewal fees

I signed up early this morning for a 2 Year Angie's List Health and Home Improvement subscription. I have been looking for a variety of services consisting of window and siding replacement, dental, lasik and skin care. I've been planning on having a lot of services performed over the next two years. The public online information from the BBB, yahoo, google, etc seemed adequate. Angie's List advertised so much on television, I was given the impression they have extensive and AUTHENTICATED reviews from actual customers. I had assumed Angie's List requested invoice numbers, dates, amounts, details of specific jobs or medical procedures, follow ups of after care and long term results of services rendered. It does NOT. I began my initial search for Lasik eye surgery. SHOCK. I was surprised at how few people had written reviews and how many lasik surgeons are OMITTED from their list. Most of the reviews were 2-3+ years old. The reviews themselves lacked any detailed information. All you will read is, "He was thorough and did a good job." These personal reviews are amateurly written in haste. Strike one. I went on to find a dentist for fillings replacement and possible crown work when the time comes. I performed multiple searches for dentist, dentistry, etc. I searched the maps. I could not find any LOCAL dentists within 10 miles of my location. WTF? I looked up some local dentists in Orono, Minnetonka, Wayzata all in Minnesota. None of the dentists I searched by name had any reviews. Strike 2. I searched for window and siding replacement as my third search. Holy cow. Way too many listings. The reviews seemed so incredibly incompetent and fictitious, I wish I had legal permission to repost them here. There is no way you could filter through all the listings. Remodeling companies travel up to 40-50 miles for jobs. Again, the reviews are outdated 2-4 years old. Employees leave, are terminated, replaced. You never know WHO you will get to work on your home. You can hire a one name handyman, but he may have assistants to do most of the work while he runs around to get more bids, never actually doing any work. Strike 3. If there were a Strike 4, it would be the FORCED RECURRING RENEWAL FEE!!!! AFTER you pay by PayPal, you are sent back to the website to begin your search. But what does the pop up window do? It FORCES you to answer a few things before you can even begin. Asks to verify your name, phone number and forces you to click to accept their terms of recurring renewal fees. You have no opting out of that. You cannot even use the site until you accept that as terms of your use!!! F*CK YOU, Angies List! Try finding a way to cancel. It takes a while but I found it. I sent an email. But I will end up sending a Certified USPS Letter to Angie, demanding a cancellation and refund. Yes, Angie's List is a SCAM.

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