Why Angies List Sucks

Note: "sucks" is a pretty strong and immature word, but it's the word to use online when you think someone has a bad idea. So, if that's off-putting, get over it. Or start a "sucks sucks" site.

Recently I was asked what I thought of Angie's List. Frankly, I had no idea. I was told it was a pretty neat list that has good ratings of local retailers. The idea is that you are looking for advice on a company to hire for a service (e.g. car repair) so you check Angie's List and see the advice and ideas of other users who have used the site. It's basically like Better Business Bureau, City Search, or one of thousands of other local directories. Many of these directories are broken: biased reviews, paid inclusion, incomplete information, etc. This is where Angie's List claims to be different. They use "only" consumer generated content and require a "small fee" to keep the reviews unbiased.

Here's a bit on the policy:

Consumer support means it's honest: Companies don't pay to be on Angie's List. Only Angie's List members report on the companies they've hired. View the list of services rated in your area. Additionally, members make sure the ratings are clean and honest by supporting Angie's List. They pay a MEMBERSHIP FEE because we work for them (not the contractors) to keep the list growing with the most accurate information about the companies in their area.

Why This Angies List Policy is Dumb

Let's say that I'm a consumer. If Angie's list charges me $5/month I have to get a lot of value out of the list for it to be worth that membership fee. They have millions of customers though, so apparently it's compelling to some folks. Let's say that I'm the business owner, though. If I can create a fake email account and use my home address (or my neighbors address) so that Angie's List doesn't know who I am, then $5/month is a pittance for being able to enter a review of my own business.

So, their whole "we charge a small fee to keep the reviews honest" thing doesn't work for the stated policy, but it sure does help them bring in revenue without worrying about advertising.

Paid Position/Advertising on Angie's List?

Here's the worst part - after your company gets added they contact you and say something like "your company has been added and reviewed. If you'd like you have an enhanced listing you can pay us for that."

So the whole "we are acting in our members best interests" thing is bullshit! They have one interest in mind: their own.

The Review Problem is Real

The thing is - it's really hard to run a review site. Really hard. Getting valuable metrics is difficult. How does each user know if they should be trusting the other users of the site. Angie's List's paid membership program clearly doesn't make sense (though it may work than other current options). So, what's the future? Fortunately, it's the online corollary to the system you already use in real life: you ask your friends and colleagues via social bookmarking that helps guide you to the best local plumber. This is the clear way to solve the problem in the future.

Sorry, Angie's List. You could implement these features in your site, but don't pretend that the $5 is for anything other than your own pockets.

Edit: For an update and details as far as why you have to login to write comments see www.angieslist.com update post

Comments

There is no good choice

Thank god I found this blog or I might have given AL some money. My problem is as a person recently relocated to a new city, where do I find a dentist, doctor, bike shop, etc.? From what I can tell from info here, there is still a niche in this market waiting to be filled.

What's amazing to me is that in the 4 years since I wrote this blog post nobody is really starting a serious business to address the weaknesses in these rating systems.

BTW, if I were a venture capitalist, I would bankroll greggles in this or any business he might want to start. In a heartbeat. There are tons of great ideas just waiting for someone to pick up the ball.

Angie's list may be too profitable to change. I call it the Microsoft phenomonen. They keep putting out crap products but they make so much money they have no incentive to improve. I don't think capitalism has a good answer for this problem. In our free enterprise environment, we have seen many, many best of breed products bite the dust. So those companies did something wrong? Bad marketing? Wrong partners? Under capitalized? I don't think so. The US Justice Dept. went after Microsoft to stop its market manipulation and it ended in a draw. Just be aware that this is how it is.

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AngiesList

www.angieslist.com is a business model that does not make sense.

This is an adword/click company that makes money on website hits.

If a person has to go to a site like this, pay money and sign up, I don't want them as a customer.

I bet they will be out of business within a year. The BBB does this kind of stuff for free.

Do your research.

two-sided network model

I can't say whether Angie's List "sucks" or not, and the range of opinions given here show that there are both those who believe it does and those who have found value from Angie's List. What I can tell you is that Angie's List operates on a two-sided network business model. That is, they are monetizing both sides of their audience. The services I work for, BusinessCard2.com, was confronted by a similar challenge: do you monetize one side or both sides of your user base? For use it was just more practical that the professional side of the market should subsidize the consumer side (consumers use it for free). Not only have professionals been spending $$$ since the beginning of time to gain awareness, inform and educate consumers, but they do so with the intention of winning business. I can't imagine how a two-sided network business model doesn't get displaced at some point, and by a service that is open and free to consumers. My $0.02.

Angie's List is Fine

I've used Angie's list for many years. It's not a better business bureau and these are not retailers - they're service vendors. So when someone uses the term "retailer" I'm dubious to begin with. I've reviewed every vendor I've used. Let me say something - I've been about 90 - 100% satisfied with every Angie's list vendor. I've used vendors who weren't Angie's list vendors - and low be it to me - because that was a huge mistake. Vendors can be a crapshoot - you can have good and bad experiences. I had one vendor that I thought was a bit slow - it took him forever to complete an assignment - but he charged on a project basis. He knew he was slow and I learned he was slow. I won't use him again. He's a good man - just slow. Angie's List database could be improved - no doubt about that. The content could be improved as well. Angie's list depends on membership dues and advertising - usually there are two revenue streams. Vendors do not have to pay - in fact they're not required to pay one red cent. Those that do get ads in the back of the magazine. That's fine. Any vendor who gets bad reviews is forbidden to advertise. Furthermore vendors like a couple I had, who were bad, who were not part of the list initially - I placed them on the list - and they're now documented as being bad vendors. People will review there work and some will ad positive and some negative reviews. My experience with Angie's list has been wonderful. They're exceptional. Their customer service is excellent. What I find interesting is that people who really aren't heavy users are making the negative comments. I'm also a proud Mac user - no issues at all - on a PC or Mac the experience is the same - it's great. The BBB is really not at all neutral by the way. Their business members pay to belong and the process is weighted towards the business - so they are not the "be all" and "end all" either. At least with Angie's list I know what I'm getting.

Finally!!!!!!!! I find a place where people make sense!

I am the owner of Best Choice Contracting llc. I have thought about using these Angie's list and service magic for quite sometime. They just didn't add up to me. All they seem to do is get money from both ends while making you raise your prices for work which ends up with less customers in the long run anyway. If your a big company, people are going to know your name and notice your work. If you are a small company you certainly are not going to get big by utilizing Service Magic or Angie's list. You need to beat the pavement and do top quality work.

It seems that everyone today gets caught up in the illusion of instant success. That may work if you stumbled upon some great internet marketing strategy, but if you are a contractor and you have to do real work on real places, their are only two names you can make for yourself. A good one and a bad one. No matter what technologies present themselves today, tomorrow and into the future, remember one thing. The quality of your work will be judged by real eyes, your professionalism will be judged by real people and finally, people can be who they want to be on the internet and not nessasarily who they really are.

I am glad I didn't use these services and continue beating the pavement in search of more jobs and happy clients.

Thanks from Best Choice Contracting llc

Very Old Complaint

Our company was formed in 1993 and we received a compaint via Angies list in 2006. Now that does not sound terrible except the complaint is from a job we completed in 1996. They allowed a homeowner to post a complaint 10 years after a job was completed. I have argued with them about this to no avail and on top of that the consumers brother worked for our corporate office in Florida at the time we were doing the job. During the job he was "released" from the corporation. Now Angie's list says if you have a immediate relative working for the company that you are not allowed to post a comment. So currently I am working on that angle, but I have to prove to Angies list he worked there. I could go in depth into this compaint but there is no need, as I can see Angies List is anything but a legit organization. It is basically a paid blog, and the customer that left that reveiw...well I cannot get into details for there privacy but lets just say we had to use pitch forks to sort through the amount of clothing they had in there basement (Thats not an exaggeration, its true).

Do Not Trust Angie's List

I am a consumer. A first time home owner who is doing some various upgrades to my home. Without going into too much detail, I had a company come out to give me a quote for a condo patio (PowerHouse Remodeling, a subsidiary of Dream Home Remodeling). They spent an hour showing me Angie's list reviews, explaining Angie's list and "selling" me on how they are the only true consumer review site. Of course I only saw the positive reviews. Not only was their quote double what 2 other contractors that were advertised locally in my community newsletter were offering, but their sales guy apparently felt it appropriate to do anything to get the sale, including sexual advances. After kicking him out of my house, I launched a complaint with the company. You can bet your a$$ I will NEVER, NEVER, NEVER use a company that shows me reviews from Angie's list again!! I am now completely horrified to have contractors at my house.

Bottom line, Angie's list sucks. You do not need to pay for the same service you can get for free on Yelp, City-data, or other free review sites.

Why Angies List Sucks | Knaddison.com

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Your info is all wrong. I've

Your info is all wrong. I've made several reports. Haven't paid a dime to them, nor the companies for which I've reported. And, I use it to pick good contractors, etc. There are plenty of bad reviews for my area and just as many good reviews.

If someone doesn't like what is being said about their company, there is a response button. I've read them.

Anglie's list works great for me. And, I will continue to FREELY make reports and FREELY read them.

Where did you all get your info?

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OK. Just purused both Yelp and City-data........

Found not a thing about contractors on either site. If that's what I'm looking for when I do research for contractors, neither of those "free" websites are of help at all. I still vote for Angie's List. I've found two contractors on the list last week (and at no CHARGE, I may add) and have had one over to do an estimate (too high!) and another will be coming Monday. I've also in the past read comments about a mover, which turned out to be true as I had to use that mover (assigned by Sears) and the experience was just as described on Angie's List. Again, at NO charge to me.

Don't see where all the animus is coming from on this website? BTW, they also have a link to BBB on their site so you can check what BBB has to say about the contractors.

What else do you guys want???

[Angie's List Hate, sent to

[Angie's List Hate, sent to their suggestion box on 2010-04-17.]

  1. When I first thought about joining, I filled out the form, then canceled to think about it a bit more. Apparently, Angie's List grabbed and used my information, in spite of my not completing the registration process, because I received an offer email minutes after canceling.

  2. The email offer was to waive the registration fee. It's flaky to charge a fee to people who want to join immediately, but offer to waive it for "wafflers."

  3. Joining via the web site did not work. I had to call Angie's list to join. Flaky.

  4. It was difficult to find information on how to cancel my membership. There's an FAQ that says, "...membership may be canceled by phone, e-mail, fax or U.S. mail...," but provides NO contact information. I finally found the email address after 20 minutes of searching, buried in Angie's Terms and Conditions.

  5. When I tried to cancel my membership, I discovered that if I don't do it on one of Angie's business days, it's Too Bad for Me; I risk another month's membership fee because I didn't read the fine print of your Terms.

  6. I can JOIN 24/7 (when the web site works), but if I want to CANCEL, I have to send email or a letter, and then only on business days? Flaky!

For a site that purports to be in consumers' interests, I find these practices not only flaky, but ironically disturbing. I'll be telling my friends on "Rick's List" to avoid doing business with Angie's List.

Have a Nice Day,

[Angie's List Hate, sent to

[Angie's List Hate, sent to their suggestion box on 2010-04-17.]

  1. When I first thought about joining, I filled out the form, then canceled to think about it a bit more. Apparently, Angie's List grabbed and used my information, in spite of my not completing the registration process, because I received an offer email minutes after canceling.

  2. The email offer was to waive the registration fee. It's flaky to charge a fee to people who want to join immediately, but offer to waive it for "wafflers."

  3. Joining via the web site did not work. I had to call Angie's list to join. Flaky.

  4. It was difficult to find information on how to cancel my membership. There's an FAQ that says, "...membership may be canceled by phone, e-mail, fax or U.S. mail...," but provides NO contact information. I finally found the email address after 20 minutes of searching, buried in Angie's Terms and Conditions.

  5. When I tried to cancel my membership, I discovered that if I don't do it on one of Angie's business days, it's Too Bad for Me; I risk another month's membership fee because I didn't read the fine print of your Terms.

  6. I can JOIN 24/7 (when the web site works), but if I want to CANCEL, I have to send email or a letter, and then only on business days? Flaky!

For a site that purports to be in consumers' interests, I find these practices not only flaky, but ironically disturbing. I'll be telling my friends on "Rick's List" to avoid doing business with Angie's List.

Have a Nice Day,

This is strange.......

Strange because I've had none of these problems, and I've been a member since 2008. ??
I wonder if it's different for different cities?

BTW, your is a double post. ??

Yes, thank you for noticing

Yes, thank you for noticing my double-post. Internets are hard.

Angie's List gets rich and the users do all the work

Interesting idea --

consumer PAY to write reviews
consumer PAY to read reviews
companies PAY to advertise
companies PAY to top list searches

i love it, wish I had thought of this idea earlier
Everyone else do the work and pay the money and let them sort it out.
Angie can just sit back and collect.
Angie is a genius
and by now a millionaire I bet.

This is pitiful

You guys just live in your own little worlds despite all the facts otherwise. Grinches? This site is worthless. YOu guys are the examples of all that you criticize Angies List of. It's callled..........projection. Buhbye.

Thought I'd found something worthwhile. Just another websites with mainly trolls on it.

Re: This is pitiful

Seems kind of ironic that someone who claims knowledge of defense mechanisms like projection would not be aware of their own use of both idealization and reaction formations.
Considering the length of this thread, you must be referencing a vast amount of little worlds--many of which seem to be sharing the same few vantage points: either for or against or still hanging on the figurative fence. For me, the credibility should be given to that faction that has the fewest dogs in the hunt; not the faction that DOES NOT have:
1. A flat fee (to defray some of the cost?) for its members:
"The membership rates on Angie's List are not the same for all. They are based on geography. The following figures were reported by Angie's List on December 4, 2009. In Charlottesville, VA, (22901) the annual membership rate is $10. In Stamford, CT, (06905) the rate is $32. In Beverly Hills, CA (90210) it's $36.25 a year, and in Pompano Beach, FL, (33062) the annual rate jumps to $47."
2. Nor over $58 million in revenues on the line:
"according to information released by the company, it had an estimated $58 million in annual revenue in 2008 generated primarily through advertising in its newsletter and by charging members a monthly or annual or multi-annual fee that renews automatically as a charge on the member's credit card.[6]"
But that's just one opinion...

I like the site below. It's

I like the site below. It's probably just as prone to abuse as Agalina's, but at least it's free to view, and I assume, post. Plus, FWIW, the post's are dated and with a cross check with the BBB you should be able to at least get a good start in heading in the right direction provided you have no immediate friends that could assist you in your search for a local contractor that you can later hunt down and harass should things not meet your expectations. I would also assume that as with most everything, most business relationships will fall into the "your mileage may vary" category.
http://www.kudzu.com/

angie's list TOTALLY SUCKS.

angie's list TOTALLY SUCKS. You can never offer an honest opinion on a contractor or company. They question what you say and they wait until you sue someone before they will post anything. The companies on AL have paid AL to be there so AL is not in any hurry to hurt the hand that feeds them.
I'm sorry but if I'm unhappy with a service and you claim to be a reputable place to find worthy talent then you better be unbiased. They are not.

5 - 15 per month is nothing - MISERS!

I'd gladly pay 5 - 15 per month read about peoples unbiased experiences with companies . . . if you are pinching 5 dollars per month then you are NOT looking for quality as quality cost money. You get what you pay for . . . I have used Angie's List for 5 years now. Grant I own multiple properties and actually care about the quality of work performed. I think AL-Haters people should embrace Craigslist . . . full of hacks, you'll feel great about dealing with the owners of these struggling companies that cannot meet their commitments and have stories/excuses about failures! You people are not my neighbors so I am happy for miserly ways! YOU PAY FOR WHAT YOU GET!

The previous post has been nrought to you by AL

  • It's not the amount, but the concept. For years I paid Consumer Reports for their tried and tested advice. The monies paid went to cover their overhead: period. Everyone paid the same over the counter or subscription price: period. And they never: repeat never, accepted advertising for the obvious reason--they wanted to remove all signs of any improprieties. They also, if warranted, would print a retraction or correction.
    From the previous posts, as a business model, AL (the thread is about AL not any other also rans), seems far more interested in their gross revenues then providing any form of fair, unbiased, money back if your not satisfied service to the public. And for the businesses they list, they again seem more concerned about increasing AL's income verses the companies they list. And they are also falling short when it comes to being any kind of resolution forum for either party.

YES, ANGIE'S LIST SUCKS

YES! Angie's List sucks! It is a ripoff business, comparable to a Saigon Whore House!

I acquired a membership mainly to research home repair contractors; however, if you decide to research a suspected crooked dentist (or several other categories), you have to pay Angie an extra membership fee. Home Repair members can not see info on Health Care until they pay Mamasan Angie more money.

YES! Angie's List sucks! I should have been suspicious from the beginning. Angie'sList is a sponsor of the Sean Hannity show. What an ignorant ranting ditto head, he is!

Angie's List Rating

Does anyone know the rating of Angie's List Service on her own list?

Angie's List Does Suck!!!!

I used the Angie's add a Chapter option so that my sister could find a roofer in south florida. She based her decision on Angie's list so called A rating for Hamiliton Brothers in Pompano Beach Florida. They came out to her house and replaced the old roof only to create three times the leak in her house. She can't even complain to Angie's because she is not a so called member. Angie's List is trying to pressure her to become a member. Now her only option is pursue this "A" roofer in small claims court. Do not use Angie's List. I am canceling my account with Angie's List.

Taking it to the next level

For starters, wow, what a long and active thread.
But really, in wasting nearly half the day reading this 4ish year long post word for word, one of the re-occurring themes I see is that it would be easy to put up a fake review, but most companies would not go through the trouble or expense to do it to many times just to post a review every 6 months. This doesn’t ring true to me, if a few negative reviews were hurting my business, it would be very affordable to drown those out with say 20 positive reviews, only $150 in my market buying monthly subscriptions, for all my employees, friends, relatives, etc… This for a one time correction would be far less than the pay for fix that I would have been already offered directly from Angie’s list sales personnel.

But, taking it to the next level, I could see incorporating Angie’s list manipulation as a very natural extension of existing Search Engine Marketing/Optimization businesses. From my own very real past experience in web advertising, I can see that it would be very feasible for a SEM/SEO organization to buy and maintain many, 15 or 20 Angie’s List annual accounts, and faking them would be quite easy, multiple emails are easy to come by, payments may be a bit harder, but since they take paypal, also not a challenge, physical addresses could be fake, bulk rate postal mailings get tossed if undeliverable.

With this new managed web advertisement method, one company would not have to fit the bill for all the AL accounts, and “reviews” could be diversified between rotating accounts, at the very least to lay a solid foundation of positive feedback for a business, or slowly over time to give the illusion that the business had a ongoing and growing satisfied customer base.

That’s it, I’m off to make my millions.

As a contractor-Angie's List WORKS-I LOVE IT!

I am a small plumbing/heating contractor with 20 plus years experience living in a major East Coast market. Two years ago, based on the fact that two people had given me A ratings, Angie's List contacted me to place a web ad. I was apprehensive of the cost and the fact that you have to make a year commitment to advertise. I went ahead with the decision to advertise, and from personal experience it has been the best business decision I have ever made. My first year's investment of $2400 for the year resulted in over $20,000 (you are reading correctly) additional income. My second year of advertising was even better, even in a poor economy. I recently renewed my ad for the third year and I am certain that such results will continue. I have been rated in the top 3 percent of more than 350 plumbers for the past two years (Super Service Award designation). My initial two A ratings has grown to close to 70 with more appearing every month. I am not doing anything different for Angie's List subscribers than I have my entire working career. Do quality work and treat clients fairly! As for needing to write my own positive, "fake" reviews......I don' think I could personally such glowing words of praise as do my appreciative home owning clients whom I have helped!
Angie's List is essentially word of mouth recommendations......real people in your own neighborhood, except you can skip the phone calls and head right to your computer. Does Angie's List make a profit.....sure, but what service business doesn't? They are in the business of providing information. I do think, totally in their defense, that the service they provide is valuable and helpful. Homeowners with problems can find good, experienced help that matches their needs. In all, EVERYONE WINS.......the homeowner finds a great service provider, the contractor can substantially increase his/her income, and Angie and her team earn a nice living. Do the right thing and all the above complaint disappear into thin air!

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Awesome

Explanation of why Angies list sucks. This is also the #1 in google rankings when searching Angies List Sucks haha

Angies List

I cannot believe there are so many people willing to pay for this. There must be a lot of suckers out there. You can find everything you need to find about any company on the Internet for free. As far as the argument that companies can't post positive reviews about themselves on Angies List I strongly disagree, and I can smell those out anyway. It is usually pretty obvious when they are doing that. I'll take all of the free resources on the Internet over Angie's List any day. This business model is all wrong.

My first year's investment of $2400 for the year

The guy above that said "Angie's List WORKS-I LOVE IT" probably works for Angie's List. Why not list your company name??? I wouldn't be surprised if they even put out positive reviews of companies themselves just so they can try to reel them in too$$$ $2400 a year? You have got ot be kidding me that post is total BS!

AL Business practice hypocritical.

I subscribed to Angies list for some small amount so I could find a good local moving company. When that was over, I went to the website to try to cancel my membership. On the accounts page it says, your membership is from xxApril2009 to XXMay2009. Then it has a "renew membership" button, and no cancel membership button. Although I admit that I read somewhere previously that the membership was automatically renewed, this membership page was designed to make you believe differently. I thought, oh isn’t that interesting, if I don't press that button my membership will expire. WRONG. 2 months later I wrote an angry email explaining the set up. I got what I perceived to be an angry email back explaining that somewhere it stated that the memberships automatically renewed and that you had to call or write to cancel. It seemed hypocritical that this service which should be helping you find some honest service would not have an honest service themselves. While part of this is my fault, I admit, the site is still deceiving and is designed to make you forget that they are still taking your money. I got my refund but I’m still bitter about it, because its not about the money.

My other antidote was that my father used the list to find a contractor and the dude said he had initially used the 'enhanced' feature when he first signed up to boost his appearance on the list. When the contractor stopped paying for the service, AL put him in the penalty box/ bad review or whatever it is, and he can't get that problem resolved because its between him and the list. WTF. I won't be using this service again.

I Love The List

I just found this because I was searching for my company on the site. I don't mind telling you because I doubt any of you are my customers but I gave the only reviews on my business. Yep that's right over 20 well written reviews and many negative reviews on my competition. ETHICAL probably not, but I don't care. I do good work was a start up and needed the leads. I just got a call a few minutes ago about being seen on the site. I do not encourage anyone to give me a review as I don't think they will be written as well as the ones I designed for myself. Moral of the story is it does more good for a business that knows how to beat the system then for anyone else. I am sure not every company is like mine otherwise my competition would have tried to fight back.

A lawn care company

Here's another reason why they suck

I just submitted a review on "angie's list" - I meant it as a joke, I was having problems navigating the new website changes and I was trying to give them feedback in a way that would demonstrate that they too are accountable. So here is what I got back, with all kinds of additional patronizing "have a nice day" language:

"We do not currently accept reports on Angie's List or our competitors due to the conflict of interests. However, we're always looking for feedback from our members and ways to improve our service. We have sent your feedback along to our IT department to consider for future website updates. If you have any other suggestions or specific feedback you'd like to provide to us, we'd be happy to receive your input"

Great for consumer, can't speak for businesses

I've subscribed to Angie's for several years and used it approx 25 times for work inside and outside the house, as well as on my car.

I've learned to be very careful in reading reviews (whether on Angie's, Amazon, or Tripadvisor), screening out the brainless complaints and the occasional reviews I suspect are from friends or family of vendors. I have had almost 100% success -- no dud, a few just OK, but almost all ranging from good to spectacularly good service. (I discovered that one of the best, most honest, and cheapest mechanics in the city had a nondescript garage just a mile from my house.)

As I say, I can't speak for businesses, but again I would recommend being very careful in reading reviews on this site, screening out the brainless complaints and the occasional reviews that seem to be either from Angie's employees (it's possible) or from businesses that got low ratings on Angie's.

Angies List is corrupt scam with unethical business practices

It is my hope that this reply willl reach innumerable Angies List potential victims. Those who think AL detractors must be biased will find no substantive reason to challenge my negative conclusions. I am not an Angie List customer but when I "bit" on their marketing angle, I got a lot of interesting insight on just how they do business. As a business owner for over 35 years, I understand very well the importance of a good reputation and marketing. As a highly compassionate and caring medical doctor, I have been blessed to have people assume that I am both trust-WORTHY and relatively bright person. At the risk of not seeming as humble as I am, I believe I have repeatedly earned and honored that trust and respect.

Unfortunately my recent interaction with AL list representative Charles (no connection with me), showed a corporate culture that is not as noble as they pretend to be. Based on BOTH the way they set up their business model AND the disrespectful and pedantic (look that up, Charles) attitude of AL's rep., my biggest regret in contacting AL recently is that I allowed them to waste 15 minutes of my time as I politely (until the very end) encouraged them to be more open about disclosing the cost of their subscription service BEFORE requiring the caller (net contact) provide personal information like email address and password, etc.

My impetus for the call was to confirm (or refute) my impressions about the apparent NON-disclosure of service costs in a reasonable manner, before invading my privacy. As the call progressed, I came to see that the AL representative had no objectivity about business ethics. Even though the "List" does subject its viewers to overt advertising as I assume many or most service providing sites do, there is NOTHING in the way of a visible or public disclaimer about vested financial interests AND a FEE REQUIREMENT to get the promoted information from "The List", until it is quite possibly "too late" (for the sake of your privacy).

DESPITE my prior instruction to erase any information they had gathered about me from their lead development intake process (which I had objected to in writing and by voice mail), I received a rather impolite and cocky sales call from what I can best describe as an arrogant twit who chose not to understand my concerns. His "company position" was one of a sarcastic and false apology for my own "confusion" about their wonderful service. Apparently anyone would have to be stupid to object to their "bait and switch", or more correctly, their tease to get you to invest time and disclose private information before FIRST announcing that they want you to ALSO pay for the same service as their advertisers.

As I now read the comments in this blog about the other fees and procedures that are built into this self-annointed, angelic-sounding "LIST", the "Buyer's Beware" RED FLAGS go up all over the place. Beside the Better Business Bureau the most obvious place to look for reputation problems with a potential contractor for your home projects (etc) is the public record. Between the Clerk of Courts in your region, the state licensing agencies and other truly free resources, one does NOT NEED the self-promoting list. Just be sure you get the whole name of the contractor(s) who would actually do your work and hit the websites creatively - and cross check references in detail. Several readers above have pointed out how AL can be gamed, just like the List-folks game the poor suckers who get sold and give data before they find out about a fee, and another fee,... and a membership... and an upgraded listing... and so on!!

My dear fellow readers - talk with your friends and neighboors and get direct referral information from people you both know AND TRUST. Then just do your projects in an ordinary business like manner with partial payments at specific performance steps, see the insurance policy or decvlarations page of someone who claims to have insurance, verify licensure and lack of disciplinary actions or legal complaints, and do anything else that might protect you from the unscrupulous contractors and those who would sell you a gimmick for you to do less homework about the people you let into you home or business. There are lots of companies, INCUDING ANGIE's LIST, who will take your money by pretending to be worth the fees they charge you by surprise and then charge you again and again.

With "NO axe to grind", I wish you "good shopping" for your projects and services. Unfortunately "Angie's List" appears to JUST be another group of strangers with BUILT IN INCENTIVES to cost you more than they are worth.
Dr. Charles G. of Ocala, Florida

the use of "sucks"

Some may think the use of the word "sucks" is of poor taste and of someone who is not well educated. I would disagree. Many people are searching the Internet (Interwebs) for quick information on who to call for service and what reviews they may have.

I for one thought of Angie's list as a potential source of information on local handymen in the area, but I do not think of it as the only source. Where the word Sucks comes into play here is how this site or this article shows up on a search engine.

I have no metrics for this, but it seems to me when searching for reviews, you will find reviews that are either unbiased or biased in the negative about something you are looking for if that word is used. Why is this? I believe it is because on the web that word is used far more than more sophisticated words and as such, has a higher ranking in the search engines. Thus if you want to get your article read, and in this case commented on, you have a better chance.

Had this page been ranked #11 or lower on the google scale, because of the time I had to look for something, or the time I was willing to spend, was small, it's likely I would never have found it.

"Sucks" may suck, but "Sucks" works.

Angies List

I live in No. Va.
Joined when we had a big bathroom remodel. My rating of the company we hired and the job they did
would be a solid C. Not nearly the high rating on A.L. My guess is that the company rated themselves.
Incidently, we didn't re-up with A.L. and they flooded our inbox til we finally blocked them.
Two thumbs down for A.L. at least for a paying site.

Why Angies List Sucks | Knaddison.com

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or affiliate marketing, you have to be careful of your approach, as to
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What a shame. Angie ask for

What a shame. Angie ask for my email, thus trapping me in, and then hit me with an activation fee, AND a monthly fee. and had the nerve to ask for my PayPal info too. How on earth could I trust them? All that just for access to whay basically is a forum..

Confirm suckage

My primary response to Angie's List is, what a badly written and perhaps amateurish website.

It turns out you can join as a non-paying member and write reviews, but i could only find that out by sending an email query to the site. Why make it hard to get information?

The store i wanted to review was not in their list, so I opted to add it myself. I filled out the whole form, including the address and phone number of the store. The submit failed without an explanation, and a lame suggestion to try it again.

So I contacted help again, and got a prompt, nice reply from an employee who said she manually entered it for me.

The trouble is, it's still not on the site.

Wow, I've sunk a lot of time into this. If it's this much hassle to use, how many people is this site actually reaching?

Greg

AmericanTradesmith

The main suppliers of leads and contractors are all greedy bottom dwellers! SM, BidClerk and Angie are all the same. It seams like the smaller less known companies like AmericanTradesmith are the way to go. Greed hasn't set in yet!

Oh, let's not leave off all the other reasons they suck.

I was motivated to google "alternative to Angie's List" today after visiting the Angie's List page. I found this instead and am pleased to see that other people out there are using their noodles. (And let me be clear, those of you who are defending Angie's List based on some poorly written philosophy or claptrap don't have a leg to stand on. The people who agree with that Angie's List sucks will not have their minds changed by viral marketing or fuzzy logic.)

  1. They charge the very people who provide their content! So, the people who write their copy -- the reviewers -- get charged to provide a service!! That is hysterical.
  2. They charge the people who use their website, while they also advertise! Again. What the heck are people thinking? Did you know Craigslist makes (we guess) in the hundreds of millions per year, and have you seen a whit of advertising on their site? Besides the ones you're looking for. ;) Who pays to be a member of a site where you do the work AND get advertised to?
  3. They charge an activation fee. This is the epitome of snake oil salesman behavior. I won't bore you with the details of what it takes to make a site like theirs. But let me tell you, the cost of creating a template to take in accounts was paid within the first advertising or company membership paycheck they ever got. This fee is based on a thing as real as unicorns. It costs them nothing to set up your "membership account."
  4. Consider this. They have a million members across the entire country. How many people do you have living in your city or township? Consider how many reviews get written. Consider how many companies there are in your local geography that could be reviewed. With a million members across the whole U.S., how many useful, legitimate reviews are you going to get for, let's say, even ten companies in your local area that do the one thing you need. When there are fifty companies truly in your locale that can offer the service you need. If I need to spell it out further, then stop reading and go join Angie's List. Because you'll feel much more comfortable in that company.

http://smallbusinesshaven.blo

http://smallbusinesshaven.blogspot.com/2010/07/subject-angies-list.html

yes angie's list is awful

They have so many problems i don't know where to start. So here are my top one:
If you use their complaint process about a service-person, they will take the liberty to print your full name and complaint in their national magazine without ever allowing you to say you don't want this done. I had a situation that they were helpful in resolving, but then months later my friends told me they read all about it, with my full name, in the Angie's list magazine. When I called angie's to complain and mentioned that this is not posted anywhere on their FAQ section nor anywhere on their website, they said that it's only posted for a moment when you sign off on your complaint online. Beware unless you want your dirty laundry aired in public. Appalling that a national company would do this. I canceled my membership and will never sign on again with them until they change this policy.

an alternative to AngiesList and ServiceMagic?

Hi all, I came across this blog searching for comments and reviews about our competitors. YES, I work for a competitor of AngiesList and ServiceMagic etc... But I won't mention our name here because I don't want to be accused of sneaky self-promotion.
I just wanted to say how we are different and to ask what you think of our market proposal. So, here is what we do and what we don't:
- Personal Fees: Consumers searching for service providers NEVER pay a penny. In fact, everything is free for personal users on our site.
- Business Fees: NO activation fees, no transaction fees, no referral fees, no commissions, no percentages, nothing of the sort. BASIC business listings are completely free. ENHANCED listings are about $10 per month. GOLD accounts are $20 a month. There are many differences between packages but the main one between Enhanced and Gold is that you can be added to a service request form filled by the customer. It doesn't matter how many service requests you get in a year, you pay the same amount. If you don't get ANY requests in a year, we refund the GOLD - Enhanced difference if you also didn't get your online profile viewed by enough visitors.
- Free trial - we're offering an extended period of free trial, during which we don't even ask for a credit card information. No contract to sign. And instant listing as long as you list a seemingly serios business (no escort services, for example...)
- Service requests: We don't recommend or promote any specific service providers. Users are searching based on their zip code. They get a list of providers and hopefully we have many Gold members in that area. Then one can read other user reviews, read descriptions, look over portfolios and current flyers and discounts, select by working hours, ratings, distance, whatever. If THEY like what they see, they add those contractors to a single request form. In that form they submit the job information and off it goes directly to the contractor's inbox. We do not interfere in any way in the negotiation process.
- Business verified: However, for piece of mind, we go the extra step and verify subscribing businesses that they had shown the correct information in their profile: address, customer service email, business license, WCB, insurance, etc. This verification is OPTIONAL for Gold members. But it is worth going the extra step since many people will not select possible fraudsters out there. At least, we verify that you have a business license if you say so...
- Reviews: Users get to post positive and negative reviews with minimum censorship. We only keep from posting obvious self-reviews or bad language, obvious negative reviews. If it's a negative review, we want to read a statement of facts, not only biased opinions or slander. Other users sanction reviews with the thumbs up/down and the Facebook Connect and Like button. So, if a negative review has lots of thumbs down, that basically nullifies the negative review. Also, contractors get notified and can respond with their side of the story.

I will stop here.. there are many more differences, positive in my opinion as I think we address most concerns. But I would appreciate any feedback please. BTW... we are just starting... it's unlikely you've heard about us yet... hopefully in a few months. Thanks!

Cant believe how many contractors don't know how to get work

What's wrong with you people? Paying a company for leads? lol Ever heard of advertising in the newspaper or doing a mailing?

Good grief. Good for me that so many people have no clue how to run a business.

Go Me!

Please do enlighten us oh wise one ...

o.k. So without revealing too much of your secret why don't you illuminate all of us imbiciles with your brilliance.

** REALITY **

I am a talented, licensed contractor. You call me for high-end work and/or when the job not only has to look right it - it actually has to all work and last, be completed on time and be as economical as is realistically possible. We are wound that tight ... I know, I know, dinosaurs like us don't exist you say, well we do - just few & far between.

Now let me explain something to ALL of you ...

The vast majority of Homeowners ( condo / upscale housing / apartment owners / commercial ) DO NOT CARE. Period. They would not know quality if it bit them right in the behind and said 'Hello'.
All they want is the job done as cheaply as possible and have no clue how 98% of the, what they would call a 'good contractors', do a sub standard job that is anything but near code compliant. (Remember code compliant is considered the MINIMUM building, remodeling standard. It goes up from there). Some of that is changing now that the economy tanked & will stay tanked for some time - i.e. people who built what we call 'movie sets' in order to flip real estate (turn max profit) now have to live in the 'paint thin' quality of the house the other person flipped to also max out profit. The warts and all are starting to show & now the bill is due. Why people spend 40% to 60% of their money to only get 50% of the quality is beyond us. Now they have to either replace or repair. They only pushed the Pied Pipers visit out into the near future and not only will it cost them more now, than if they had done things correctly the first time, but they must endure the intrusion & hassle too of the repair- not to mention that they could have been enjoying quality all this time.
Lesson: NO CONTRACTOR TAKES MONEY OUT OF HIS OWN POCKET. You are not saving ... He or She knows way, way more than you do. Often their profit margin ( margin mind you ) goes UP (?!) when you try to do it the cheap way. It becomes easier for them and they get to cut corners with your semi implied consent AND they can use lower skilled labor. (more about that later).
WHEN YOU HIRE A CONTRACTOR YOU ARE NOT BUYING AN IDENTICAL FACTORY MADE PRODUCT OFF THE SHELVE. Every job is very, very different. Just because Jane says that " He did such a great job on my kitchen " does not tell the whole story. Jane is usually leaving a few things out and in our experience, when we hear your sob story and resentment of having hired the same Shmoe's that Jane 'the idiot' used, we start to hear all sorts of Red Flags that would have been obvious to any experienced, conscientious contractor.

The average homeowner just cares that you were clean, careful, respectful ( all musts ) and that the job sorta looks ok and most importantly the 'price was right'.
Well it's not a game show. What ever these guys do, no matter how fast they got it done or how cheap YOU NOW HAVE TO LIVE WITH IT FOR THE NEXT 3 to 15 years or so. And guess what ? When it comes time to sell the buyer hires the most anal inspector who discovers what you didn't know was messed up or was endangering your life all this time and DEDUCTS it from the price ! Yup. You lose again. But hey ... think of the money you saved (duh).

Well then Angies List must be a good idea RIGHT ? Even after my brief attempt to slap some sense into you most 'consumers' will still think " Yes !" . sigh ... this is why construction is in the state it's in. Angie's List if you still haven't figured it out is NOT an answer. My considered opinion is that it's causing more harm than good. But whatever ... put on your rose colored glasses pour the wine, open the beer and turn on the fake news and ... believe, believe. There, now doesn't that feel better than doing your own homework.

You could never in a million years imagine what these contractors say & think about you behind you back to their construction buddies. We overhear these conversations 24/7.

I could go on but frankly but ... , well I should keep this as polite as possible, let me just leave you with one tip - something to keep an eye on. 90% of the time you hire your licensed contractor they are not doing the work. They only show up now & then ( drop off materials, then to pick up the check ). So the work is being done by poorly trained laborers, perhaps with one overworked, preoccupied 'supervisor' ( + a nervous you ) all of whom you are paying top dollar for but the owner is only paying $10 an hour for. Ask if the owner will be on the job at all times... he will respond " er .. uh well I have to pick up materials (i.e. visit girlfriend / play golf / cash your check / bid other jobs - get those jobs & then pull skilled worker off your job so he can get another check) and just do a little bit of cleaning up at another job ... hummpff ..". Tell him that you are only looking for a contractor that is going to be on the job for at least 4 hours a day and that you will not accept anything else & you want it in the contract. Yup your much better off writing your own rider to the contract or even your own contract ( yes most contractors would bristle at this but certainly you need to get the things you want in writing ). *Another tip: Don't be unrealistic and expect them to rush the work (quality suffers /tempers flare) to meet a spoiled brat deadline. Your not ordering something online that you can pay 'next day' shipping for. Quality work takes a bit more time - remember what I said 'Quality lasts longer and can be enjoyed' (well somebody said it). *Yet another tip: don't get 'chummy' with your contractor just because you want to be friendly or feel that if you 'get along' with him he will take care of you. (God I LOVE IT when these guys leave the job, after we have been busting our butts, and the owner finds out (after the check was cut) what a real buddy they were and the set of problems he left behind (hey more for $$$ us). Let me give you an example - For a fact Doctors who get sued the most (and pay the highest insurance) are the most competent and thorough. WHAT ?? That could not be, you say ! Sadly it's true. You see, fool, the ones with the best 'bedside manner' rarely get sued. They smooth you over with their social skills, listen to you intently and make you feel all warm & fuzzy inside. Great - if your buying 'Warm & Fuzzy' not if you have to live with what they have done for the rest of your life ( what's left ). Same with contractors. ALL YOU WANT TO CARE ABOUT IS IF THE CONTRACTOR CARES MORE ABOUT THE QUALITY OF HIS WORK THAN HE DOES ABOUT YOU. It's always the work. That's what your left with when they leave. ( 0165066101 )

warm n fuzzy

you left out that those same warm & fuzzy contractors also get the best reviews online. all the housewife remembers was that she liked him but she doesn't know if the work is any good.

I am a highly rated company

I am a highly rated company on angies list and I hate angies list all they do is harass me by phone and e mail to pay big bucks to advertise.I especially love they part where I get bad reviews for work I do not get or get to perform but a customer still gives me bad reviews because they do not like the price or they want the work half assed angies list customers want high rated work for very small money and they want it right now or they get very upset and trash business .I am very glad to see this website and I finally get to express my opinion without getting an grade from a customer who has nothing better to do.thanks for this website

Angie's List is a monstrosity.

Angie's List is a ridiculous concept. You can find reviews ANYWHERE online for free! Why would you PAY Angie's List to get the same reviews? My husband's company is on Angie's List and they call ALL the time. Sometimes even at 9, which is harassment. Customers will give bad reviews to be vindictive (maybe they didn't like the price they were quoted). Everyone's opinion is different, and that's all a review is: a personal opinion. One person's like may be another's dislike. Just like now. I hate Angie's List, whereas some of you love it. To each his own.

Isn't this kind of the same thing?

Isn't this kind of the same thing as Angie's list. Maybe not reviews on business, but certainly reviews on an article and an author. Some of you rave, some of you rant. No matter what the review is for or where it is at, people will always disagree. It's just in our nature to be opinionated. It doesn't make anyone wrong since everyone has the right to their own opinion. But just a side note: Some of you are giving bad reviews about a site that has bad reviews. Isn't that hypocritical?

Angie's List / Better Business Bureau

Any model can be game. The BBB is a classic rotten, members, board members that get preferential treatment and pushes competitors out and in some instances sit on the boards to work against those they're competing and serving.

Angie's List? I like to know who these members are?

Plus, on a seo, ranking google visibility perspective, they're not open and not as effective as Yelp or CitySearch.

Map Listings review will put an end to that model anyways. One click away from real user's reviews, sometimes not so real.

Angie’s List is of little help

I subscribed to Angie’s List about 7 years ago, but it was of no help in selecting reliable contractors so I let it lapse. (I’m in a city with a metro population of nearly a million.) Things have changed, and there are now other options evolving. I’d put my bet on the Google Map reviews, which should be large in number over time. I hope it becomes as valuable as Amazon’s reviews are for products. Not infallible, but very helpful.

Horrible experience with a

Horrible experience with a company recommended thru Service Magic. Please do not use them... ask friends and family instead for referrals.

BAD BAD BAD REFERRALS THRU SERVICE MAGIC.

I Don't recommend using them.

Angies List Alternative

I found an interesting site that offers Angies List type home contractors in Dallas, Plano and Frisco, TX and it's free to use:

www.HandymanFinderDallas.com

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Don't pay Angie's List up to $89 just to see a list of Handymen in your area. I wouldn't. That's ridiculous. Use a free service.

http://www.HandymanFinderDallas.com

P.S. I like your web site. It is fair and balanced.

Angie's List

I was a member for a year and Angie's List without my consent( they have some legal jargon deeply imbedded in their rules which allow them to renew unless you cancel) charged my PayPal account...I had it reversed and will no longer be a party to their deception....

I use Yelp and it is just fine and it is free..

Expansion into Europe

Two years ago I remember reading an article that Angie's List got about a $35 million in investment to expand into Europe. Did that ever happen?

High Fees NO Leads

I paid Angie's List for the "Enahnced Service" for three months and I never got a single lead from them.

THEY called ME to say that I had several comments posted and wanted to know if I wanted to enhance my experience with them. I never saw any comments on my business BTW.

I said yes and began paying them $250 a month and never got a single lead from them.

I cancelled after the third month but they continued to try to charge me for three months after.

Watch your credit card statements folks.

Other Alternative

I tried to use them a year ago but when I realized I had to pay I decided not use them again. They are so boggus, I sell advertisment for www.consumerliaison.com and when I approched one of their current business listings on the site he told me that he wants us to do exactly what Angies List did when they came into the Denver market. They called him and listed him at no cost until he started receiving leads then he started paying them. He told me that since they needed to have businesses for consumers that would check the site they would list him for free. So their model is boggus.

Angie's List Sucks for another reason too.. they are sneaky

I just called them up to cancel my membership, not for any of the reasons listed above... although they sound quite valid, instead it is was because they automatically renewed my membership without asking me.

Oh they state that it is quite clear when you sign up online that this will happen but that is, of course, crap. There are not other options but automatic renewal for online memberships no opt out unless you talk to an operator when joining. The operator then continued to say, "well since you already paid for this do you really want me to cancel your membership?"

After getting a bit testy I explained that without that opt-out option, I mentioned, for the online membership it seems very sneaky and that Angie was trying to pull a fast one over on its busy members.

Did I mention that my initial fee for membership was $50 but the new fee was going to be $63 and change. Which they did not notify me about! I guess they have lots of wealthy folks looking for contractors and services that would just shrug it off.

In the end they gave me back my money but it took a major push push push.

So, not only to they suck but they're sneaks too.

Sneaky, Deceptive, but Legal

I, too, am cancelling my membership because of the automatic renewal without notification policy. I've spoken with customer service three times in the past, but my concerns have been ignored every time.

I find the policy of charging customer's/member's credit cards without notification to be inexcusable and deceptive. The customer service rep informed me that I could "opt-in" to a notification process that would send reminders by U.S. Mail. Um, I'd prefer an email before you hit my credit card for $79, but that isn't an option.

I spoke with our attorney general's office today and was told that automatic renewals are legitimate as long as the policy is clearly defined in the member agreement. It is. But the attorney to whom I spoke agreed that it doesn't make sense to do business with any entity that has such shady and deceptive practices.

A Good Resource

Let me just say that I no longer have any work done on my home without first checking Angie's List. I learned this the hard way when I hired a landscape contractor a few years ago who turned out to be a night mare. I could have hired a bunch of kids and tossed them a few thousand dollars to do the work he did. As it turns out, had I first checked up on this guy on the list, I would have seen five other reviews from people who had exactly the same experieince as I. As a matter of fact, this guy has been successfully sued by several people for breach of contract, among other things. (That information was not on Angie's List...it's on public court records that are found on the internet.) I see Angie's list as an "investment" for me...if you are going to spend hundreds or thousands of dollars on home improvement, why would you be concerned about the nominal fee that Angie charges for this service? And no, I do not work for Angie's List. I have no ties to this company other than it provides me with a lot of peace of mind and I have not been disappointed with the individuals that I have used based on other's recommendations.

Falls short of the mark…

This fad will die just as quick as it started because they have completely lost sight of what fuels it in the first place. The customers! They could really care less about their customer base. The pricing is so far past stupid it hurts. Bottom line, a flawed concept. They offer no incentive or promotions to existing customers at all. Once you are in their system they simply forget about you (at least until it is time for them to AUTO renew you). They will pour all of their effort into new sign-ups and basically ignore their existing base, which by the way provided all of the content to begin with.

Wrong info hurts my business

Angies list has an address and phone # for my business that has not existed for 5 years, we moved and changed numbers 5 years ago.
New or old customers think I'm out of business when they use Angie's list, we have grown 10 fold.
???????????

That kind of misinformation is as bad as slander.........

of course they suck.....

Listen, any time a business figures out a way to profit from the user, and the list they are PROFIT driven, hence irrelevant, you might as well flush the money down the crapper, because all this place is about is getting subscribers and new businesses on their list; that's how they make their money.

My issue is that the web page is often not responsive. And they want my money? I don't think so. Sorry Angie, you'll have to put off buying that new Benz for awhile if I have anything to say about the site. SUCKS sounds perfect to me.

Angies List Contractor Relations

I am a Seattle area exterior services specialty contractor well familiar with Angies List. We believe they do provide a valuable service to the consumer. HOWEVER;
They do charge very high advertising rates to contractors for monthly advertising. Their advertising service for contractors is so poor that it would rate a beware or an F--.
They are hard sell and deceptive. They do not follow up and they demonstrate a total lack of interest in the contractor once they have a contractor signed up. It is also true that the more you spend with Angies List the better your position.

Advertising copy changes can require three months lead time and there is an aditional charge for copy change. It is also true that they take so long to change advertising that by the time the contractor is contacted with a revised proof there is no time to correct.

Should you wish to stop your advertising campaign, you will be charged a huge penalty thus forcing the continuation of a poorly written or useless campaign.

Yes, Angies List does provide a valuable consumer service but fellow contractors beware before signing on to an expensive advertising campaign.

I agree with the writer.

I agree with the writer. Angie's List is no help to consumers if they have to pay for the service. The yellow pages can do the same job. Hard core references is really the only way to be sure -- and look at the work they are referencing before letting strangers in your house. And, need I say this, use a money order, not cash! Sadly, this is all from personal experience.

Stopping their latest design

I moderate numerous plumbing forums across the internet and I've solved the problem with spammers that are posting a link to the main page of categories for plumbing at their website for Angie's List.

The user gets suspended, blocked IP and I then rewrite the URL to point right to this page.

former employee of Angie's List for 6 1/2 years

Here's my take after having been employed at Angie's List for 6 1/2 years (April 2004-August 31, 2010) here in Indianapolis Indiana. I am now pursuing my master of arts in missiology at Regent University but now support myself advising consulting companies looking for business from Angie's List free and paid options www.nightanddayincome.com

I could respond to existing comments on this post but felt just sharing my own experience would add to the conversation. To say that Angie's List is perfect would be a lie. Nothing in life is perfect. The real question in my mind is: Does AL work? Does it produce quality that homeowners benefit from??? Do companies generate revenue from quality, high paying leads. My 6.5 years of experience is yes, it does. Thanks for allowing me to participate.

HOMEOWNER MEMBERS: I sold memberships to homeowners for the 1st 19 months of my employement there, I sold over 4,000 homeowner memberships, with each conversation ranging from 9 minutes for those that wanted to sign up and get off the phone to locate companies to 1 hour for those wanting assistance over the phone. Real people join and most were very pleased. Of course nothing in life is perfect so Angie's List like any other lead system has pros and cons depending on your perspective. Some homeowners wanted to use Angie's List for free and when they discovered they had to pay they got off the phone, those that wanted to use the service for free were the minority, the majority were happy to pay and after using the service were glad they did. If someone did not like the service they cancelled. Very few cancelled because when they did I would get a chargeback, i did not get chargbacked that often so most kept their membership. Most kept it for around 4 years. Often people would call in with names of 3 companies they had gotten referalls about prior to joining, once they joined I was able to check on those companies ratings, often 2 of the 3 or 1 of the 3 were some of the worst rated companies on Angie's List. So due to joining they were spared potential heartbreak and financial loss, so they were extremely appreciative of the services. Angie's List does not have to replace BBB or Service Magic, can be a great addition to complement what you are using, because when it comes to your home, a very expensive thing, you don't want just anyone to have access to your house and life.

BUSINESSES:
As of my last day of employment there at Angie's List, less than 1% of the companies on AL advertise. 99% don't advertise.
Advertisers as a whole nationwide have a 10 to 1 advantage over non advertisers. Advertising is via web positional coupon ad, print/publication, monthly publication mailed to members each month, call center positioning ad, where homeowner members call in and ask for a HVAC company, painter, etc and 4 are given over the phone, keyword, and a few others.
Fetch a report- this is a great FREE service, for matching your client base against Angie's List membership base, via phone number and last name, address and other personal info not necessary, if last name and phone match then it is a member, other non matches are discarded, matches mean AL possesses their info, an employee of AL calls that member and solicits a report, reports is the culture of Angie's List and so members are used to being contacted by AL and this can result in some extra reports for your business and REPORTS are key to doing well on AL whether you advertise or not.
I know of many companies that never advertised that love AL and generate a lot of revenue from them.
FREE: you can update your company profile
USE TO BE PAID NOW A FREE OPTION: you can upload up to 3 pictures, company logo, pictures of staff/crew, before and after work
RECENT CHANGE THIS YEAR: Non members still do not affect your standing, BUT now non members can report on your company without grading you. Members do read these and can cause them to be more likely to hire you.
REPLY TO REPORTS:
DON'T do as some companies and ONLY reply to negative reports. This only makes your bad reports stand out all the more. Reply to both positive and negative reports.
members rate you not just so other members can read your reports but so that you will get more exposure so make sure to reply to reports, this will demonstrate your appreciation and more members will be likely to read reports with company response.
There are many other nuances to AL, but hopefully that has helped.

Take care.
David Price

remaining 4 1/2 years employed at Angie's List sold advertising

First 19 months I sold memberships to homeowners (from April 2004-November 2005), then from December 2005 until my last day August 31, 2010 I sold advertising to the companies on Angie's List.

Always make sure to work on reports, this will assist your ad in working as it should. Members see your ad, then check your rating and reports. So always work on those. Before and after every job ask for reports and also use the "Fetch a Report service. It is free at least as of my last day of employment August 31st 2010.

When I began in the advertising dept at AL we were in less markets and so there were only 12 of us. Now there are around 100 ad reps.

Once you buy an ad you will be assigned an account manager, so whoever you bought the ad from will not be your rep, their pay is 100% commission based on new ads they sell, account managers are paid on existing advertisers and keeping them happy, helping them learn how to maximize their place on AL and their ad to perform well, if it did then of course renewing their ad, so retention and upselling of the ad was the acct manager's job and pay.

Company connect: if you are not an advertiser, this is where and who you contact to update your company profile: www.company.angieslist.com toll free number is: 1-866-843-5478. Be kind and polite to these folks and it will go a long way, be rude and disrespectful to them and like any relationship, good luck.

I saw some companies take their free listing for granted and not update their company record, not respond to BOTH positive and negative reports and not ask for reports before and after every job and wondered why they stopped gettting free leads from AL. Go figure.

Statistically, most members file good reports.

...those poor companies who's

...those poor companies who's privilege of a free listing is taking away...how can they survive?? Everything revolves around these stupid maningless referral sites.

My company is one of those free loading leaches. Most of the other companies that I compete with on AL are "not very good". I think the day I get a bad review will be my last day on AL.

I never asked to be on that list anyway. In my area the guy that holds the top referral spot...is some guy that I wouldn't hire for the job...but hey...he's paying AL most likely about 500 or more a year to be up there...lol...that it is funny...

Most of my reputable quality competitiors are not on the site,...for good reason! Like I said...first bad review and I'm off.. So far I got only A reviews. But it's a bad world on both sides customers and service providers so it's just a matter of time before somebody has something bad to say about you...

..even if you are a genius in what your doing and everybod y "seems" to love you...!

...those poor companies who's

They will not give you a choice. They will keep the bad comment on the list and try to hurt your business with it They will not remove it or you from the list.

Why Angies List Sucks | Knaddison.com

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bottom line

When I discovered that Angie's List had automatically billed me because hidden in their mumbo jumbo legal fine print it was somehow allowed I cancelled ....How about notifying us when our membeship is due and asking us how all is going and if we want to remain members..

I use Yelp and word of mouth and as to the comments by the former employees who have worked there 6.5 years and 4.5 years your comments are so complex and somewhat flat lined that they miss the point.

The point is that this company once a mom and pop's type of business has joined the corporate sector and now is big business filled with all the deceit, false truths and other components which take advantage of society.

Being nice unfortunately does not work in this day and age...being forceful and knowing your options in order not to be taken advantage of is essential.

wrong post

Sorry Bottom Line, new to this post and did not intend to reply to yours was intended for another post.

Take care.

David

You did me a big favor, David !

It's ok ! You actually did me a favor bc it led me to see the nasty post someone wrote who couldn't udnerstand my message. My heart sank . But next I saw the very nice post in response to the nasty one- responder #2 actually understood my situation and did a very nice thing by responding to that jerk. So, David, I'm glad you mixed me up with someone else . :-)

Angie's List telemarketing to contractors

I am a contractor with 2 reviews on Angie’s List; both are very favorable. I buy advertise elsewhere but still get most of my business from Craig’s List or direct referrals from customers. I very seldom get a call from someone who says they saw my on Angie’s List
Last Thursday I got another sales call from Angie’s list. They have called several times over the last year urging me to buy advertising on their site. I said I seldom got phone calls from people who found me on Angie’s List and saw no reason to advertise there. I listened to part of their sales spiel and said I was very busy at the moment and couldn’t talk now - maybe later.
That following Saturday morning I got an odd call from someone who said he saw me on Angie’s List. He was very flattering to me and was impressed by the reviews of my company. He proceeded to ask me a very simple question about fluorescent tubes. I told him don’t try to do that; it’s not safe and probably wouldn’t work anyways. He thanked me and hung up.
The call was quite unusual in both content and style. This was not a call about hiring me or anyone else to do electrical work. It was more about telling me how much he liked me based on the Angie’s List reviews. The coincidence of it occurring 2 days after the sales call was most striking. In sum, it didn’t seem like a real phone call from a genuine Angie’s List user. I suspect it was from another Angie’s List salesman.
I don’t like to jump to these kinds of conclusion but I’m wondering if other contractors have had similar experiences. Does Angie’s List make phony calls to contractors or other businesses in order to make Angie’s List seem to be more useful than it really is? What are your experiences?

That would be fraud, a

That would be fraud, a criminal offense.

I believe the tactics they

I believe the tactics they use is to write their own glowing reviews on a contractor, then let it sink for a few days. They will make their call to contractors and tell you someone has put one or two reviews for you, now it is your time to pay $x000 for advertisement.

anyone think that their first one or two reviews are from actual customer?

why would I pay $100 to write a review for a contractor I like? I'd rather give him/her my number for reference or tip them $100 more. At least you know the $ are put in the right hands.

Thank you all for your

Thank you all for your comments. I was very close to signing up and had one of those "thump your head moments" and realized I should do an internet search on AL. Wow, am I glad I did and I will not be joining AL. The fact I have to stay in on locale doesn't help me if I have a second home, I'm not joining (paying) twice. I have also read the reviews dating back a couple of years and am definitely turned off by the automatic renewal, the hitting of the credit card w/out prior authorization. That has such a slime feel to me. I also was concerned about the number of complaints by businesses that felt their advertising dollars were wasted. But even more off-putting, was the "fetch a report" ability by the businesses, that AL is selling my information to the businesses.

Overall, the negative posts have persuaded me not to join, even with my discount code to join.

Angie's List's False Claims

There is currently a Angie's List "Big Deal" for a home energy audit for the Chicago area. I have been interested in getting one and saw that for $249 it seemed like a good deal as I had only seen them for $399 previously. The deal claimed the place, Building Energy Experts, was "a highly rated service provider on Angie's List" but it showed on the side that the place only had 2 reviews and a grade of "B". I don't know how you can conclude a place is "highly rated" with two reviews, so that was the first thing that made me skeptical. It showed a glowing review on the page, but didn't show access to the other review. I wanted to see the other review, but I apparently had to join Angie's List to do so. I paid the subscription fee and tried to find the place in Angies' List. This was difficult as I could not find a place where you can search by name and this place didn't even come up as an option for the city of Chicago. Once I changed my location to the suburb where the place is located I finally found it. It turns out while the first review was an "A", the 2nd review was an "F". I don't know what math they use, but in my book an "A" and and "F" average to a "C", not a "B". So, unless there are some hidden glowing reviews they are not sharing, they are trying to sell people on a "highly rated" company that in reality has only 2 reviews, one of them being terrible. Clearly Angie's List cares much more about making money than providing honest feedback. How they can claim a place is "highly rated" with one good and one terrible rating is beyond me, but I can no longer trust Angie's List.

Every business is listed on

Every business is listed on Angie's list once a consumer writes a review good or bad but the business is only highly rated if they have 2 or more reviews with a or b grades. So you will find any business that received a review to keep it from businesses being able to take down post. This keeps it legit.

Yes... It DOES Suck

Yes folks.... Angie's List DOES suck. Big time.

I was searching, via Google, for reviews of doctors for my dad. One hit came from Angie's List saying they had reviews of this doctor and a "letter grade" -- Given this doctor practices in a very specialized area (oncology) I thought "Cool! Let's give it a try!" -- So I joined.

I joined and tried to look the doctor up. No record. Why? Because my dad lives in a different state than I do -- a different service area. So I had to join THAT area. More money. Fine.... because, you know, I'm seriously focused on getting this info quickly for my dad.

Checked for this doctor in my dad's location: Yes, he's listed. NO, there are NO RATINGS.

I call that deceptive advertising.

So, after being a member for -- oh, less than 20 minutes for sure -- and doing a single lookup... can I cancel? No.

Why not? You can SIGN UP on line, but you can't CANCEL online. I sent email, requesting my membership be cancelled. It took them two days to reply, and all they would do is stop FUTURE charges.

Then I started getting email from these fools. All sorts of solicitations: Deal of the Day, whatever. I went and changed my preferences to "unsubscribe me from all mailings."

Comes Cyber-Monday 2010 -- today, in fact -- MORE EMAIL from Angie's list.

Can you actually DELETE your membership record? No. So, I changed all my info on the site to bogus information -- including the email address. Time-consuming and childish? Yes. But what's my choice?

I hate Angie's List. Angie's List sucks, plain and simple. In these days, any site that lets you join online needs to let you quit online. Any site that SAYS they'll take you off their email list, SHOULD immediately take you off their email list. Any site that SAYS they have info on a particular topic, SHOULD have info on that topic. Anything else is really bad network citizenship.

These sites will learn to play nice when people stop using them because of their bad business practices.

Fred Farkle

TOTAL AGREEMENT

I also joined for information about a medical specialist. Unlike FREE review sites there was just one review which was over-the-top positive. The free sites included negative and positive reviews. I expected MORE info on a paid site and the ONE review fely very false. i think it is all a scam with a great ad campaign.

Contractors post for themselves

I am of the opinion that the contractors and their family and friends do post reviews for themselves as attested to on postings on this site. Why not? For the cost of a membership, it is pretty cheap advertising. Now Angie is offering gifts from members for $15.00. How cheap can advertising be? Pretty easy to beat the system!

Personally, I am a current member but will not continue to be a member. My husband and I have gotten some kooks off the service; mostly owner-operated operations. The last one, highly recommended on Angies , ruined a wood refinishing job of 1100 sq ft by allowing a worker who never put down stain to stain the floors. He walked out on the job when he saw the floors and I had to hire someone else to re-sand.

Here is the point - how many people report bad jobs. Personally, this guy did not act with any integrity, as well as, acting strangely ( I won't go into details) . I would be afraid to post a complaint because he would know who it is that is posting and he may retaliate against me in some way. After all - it is his lively hood. He has already done his damage to my house - I have nothing to gain by sharing the experience. I wonder how many people like me decide not to post? The lack of customer information due to fear of posting bad experiences makes the whole evaluation of a contractor an imbalanced conclusion. I am sure I am not the only one that this contractor did a bad job for.

That is why I won't use it any more.

"A BBB Accredited business

"A BBB Accredited business since 1/20/2001"

Accredited business SIMPLY HAVE TO PAY FOR ACCREDITATION. ---- GOOGLE and research

"BBB processed a total of 47 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 47 complaint(s) closed in the last 36 months, 19 were closed in the last 12 months. "

"These complaints concerned:
7 regarding Advertising Issues
19 regarding Billing or Collection Issues
4 regarding Contract Disputes
5 regarding Customer Services Issues
4 regarding Refund Or Exchange Issues
3 regarding Selling Practices
5 regarding Service Issues"

SOURCE (if link displays properly):
http://www.bbb.org/indianapolis/business-reviews/consumers-cooperative-organizations/angie-s-list-l-l-c-in-indianapolis-in-3041007/#rating

Should a website recommend either?

I found this forum looking for reviews on Angie's list or Service Magic. I have a kitchen design site that is informational and wanted to recommend one of them. I have skimmed through some of these comments not realizing there were so many. Most of what I read about either of the companies in pretty negative.

I have read several of the comments here but not all. Are either of these companies useful at all? Would it be wise to recommend either one of these companies to website visitors?

Joe Nolan, Joe's Plumbing on Angie's List

This company is a nightmare. They promote Joe Nolan of Joe's Plumbing in Saugerties, NY. This mean spirited so called plumber is not only the laughing stock of the region by other plumbers, but he installed a boiler with the exhaust going onto the patio area and thus into open windows of my home. The fumes were making me so sick and dizzy that one day I actually fainted and hit my head on the pavement and blacked out. This scoundral wouldn't re-direct the exhaust into the chimney..he lied and said it couldn't be done. I had to have it re-done by another plumber..no problem! What really happened was that he gave a low ball price and neglected to say it would be an inferior installation and to save money he vented it into an area where people sit and where my dog would lounge and use the yard. She developed a cough from the fumes and died shortly after that from unknown causes...a horrid, traumatic and painful death at only 10 years old..a perfectly healthy dog prior to this boiler being installed. I will curse the ground that Joe's plumbing walks on until the day I die.

Angie's List - Plumber from Hell

This company is a nightmare. They promote Joe Nolan of Joe's Plumbing in Saugerties, NY. This mean spirited so called plumber is not only the laughing stock of the region by other plumbers, but he installed a boiler with the exhaust going onto the patio area and thus into open windows of my home. The fumes were making me so sick and dizzy that one day I actually fainted and hit my head on the pavement and blacked out. This scoundral wouldn't re-direct the exhaust into the chimney..he lied and said it couldn't be done. I had to have it re-done by another plumber..no problem! What really happened was that he gave a low ball price and neglected to say it would be an inferior installation and to save money he vented it into an area where people sit and where my dog would lounge and use the yard. She developed a cough from the fumes and died shortly after that from unknown causes...a horrid, traumatic and painful death at only 10 years old..a perfectly healthy dog prior to this boiler being installed. I will curse the ground that Joe's plumbing walks on until the day I die.

Here's why Angie's List REALLY sucks

The sign of a scam is when the options to cancel out of a membership are less available than the options to JOIN a membership.

Once you join Angie's List, they have you. You will immediately start receiving Angie's List spam emails asking you to sign up your friends - despite the fact that you have set your email contacts to "NO EMAILS". Spam, spam, spam. You will get spam several times a week. Each time go in and check your account settings - and they are set to "NO EMAILS". Apparently they feel that if they spam you enough, you will think you are receiving value. They are their own worst enemies - the spam overwhelmed my opinion of the quality of the recommendation service they provide.

Then, go ahead and TRY to cancel your membership. You can apparently add your credit card information and join INSTANTLY, but to cancel requires a personal contact via phone, FAQ, web site form (that takes two days to respond to), etc. I called to cancel and was told that I was #3 in line and was put on hold. Twenty minutes later I was still on hold. I called back on a second line (while I was still on hold on the first) and was told I was #1 in line. So they were lying to me about how long the wait was (since to be #1 in line would have put my other call in with a telesales rep).

This site is a scam and I was lied to when I talked to them personally. That is enough reason for me to say my personal opinion of ANGIE'S LIST SUCKS.

you are not alone!!

Wow. I didn't know there are so many ppl think a like. Another post about angie's list sucks I came across is from another blog 6 Reasons why Angie's List sucks?

Why Angie's List Sucks for businesses

I'm a founder of a local Pet Business related networking group. We were told about Angies list as a way to get new business by a member who got 3 reviews from clients & has gotten a ton of business out of it. The entire process was VERY confusing & I spent 1 hour on the phone with the local consultant & 45 minutes w/ the Deal of the Day Consultant trying to get it all straight.
Bottom line if you don't have clients or customers who are Angie's list members this site will do you no good. They want a TON of money to advertise. As a sole proprietor I dont have the budget or funds to give then $200/month!
And they put up a review for you can print for non members to fill out & send in - BUT these dont count towards your grade or rank! it a numbers game on Angie's list & it starts with $$ then followed y who can get the most reviews moves up to the top of the list!

Angies list

Angies list sucks. Seems like a scam to me. There should be a freee service out there like this.

However, that is not why I'm here. I'm here because I think the site sucks because it don't work half the time. When I tried to set up an account to check them out it said there was an error in the time stamp and I couldn't view the page. Now that I have an account it goes to the user agreement and when I hit agree it reloads the page. I don't get it. I have signed in before.

But anyway, as a contractor, I would never pay for that service myself. but thats a whole, different, long story of why.

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Hmmmm jealous.

Ok so I am a business owner in Dallas TX, I am an agieslist advertiser.
It took a while to get people to trust us, but after a couple good reviews it started to roll in.
As people have said in the past you can weed out the crazies. If your confused by the service it's because you
Are dumb. But to be fair we have messed up as a business and still got A+ all across the board because we take care of
Our customer even when we are wrong, they seem to appreciate that we own up to our mistakes.
I have tried every advertising possible from service magic door fliers and google clicks, from organic listing on google
Bing yahoo.
All have failed at one thing, no trust on me and my companies rep, only "how much does it cost" or " why so much" or " this other company will do it for less". Angies list cost me $253 a month fro 23000 members in my area. Profit last year from Angies list $25000. And I do pest pest control so the average job is $100 to $400 you do the math.
Our integrity is what people notice Wichita is what most people on here are jealous of and know deep Down inside that if Angie s list did not work for them is because they messed up somewhere and got lazy.
So look at yourself and your company before judging something you know nothing about.
Peace.
P.S Don't join Angies list so that the true companies can be profitable. If we are all wrong why are they growing approximately 33% a year.

Hmmmm jealous.

Ok so I am a business owner in Dallas TX, I am an agieslist advertiser.
It took a while to get people to trust us, but after a couple good reviews it started to roll in.
As people have said in the past you can weed out the crazies. If your confused by the service it's because you
Are dumb. But to be fair we have messed up as a business and still got A+ all across the board because we take care of
Our customer even when we are wrong, they seem to appreciate that we own up to our mistakes.
I have tried every advertising possible from service magic door fliers and google clicks, from organic listing on google
Bing yahoo.
All have failed at one thing, no trust on me and my companies rep, only "how much does it cost" or " why so much" or " this other company will do it for less". Angies list cost me $253 a month fro 23000 members in my area. Profit last year from Angies list $25000. And I do pest pest control so the average job is $100 to $400 you do the math.
Our integrity is what people notice Wichita is what most people on here are jealous of and know deep Down inside that if Angie s list did not work for them is because they messed up somewhere and got lazy.
So look at yourself and your company before judging something you know nothing about.
Peace.
P.S Don't join Angies list so that the true companies can be profitable. If we are all wrong why are they growing approximately 33% a year.

Dumb?

It's always strange when people say something that shines a bright light on their own hypocrisies. 1) it's Angie's list not " agieslist" 2) it's you're not "your confused by the service" 3) it's company's rep not "companies rep" (I won't even get into what you could have possibly meant by "no trust on me") 4) what did you mean by "Wichita is what most people on here are jealous of" ? Did you mean "which"?
Wow, that's why spell check isn't enough. You gotta know a bit of English if you're going to try to write crap about someone else's crap. So when you say Jealous it's probably more of the same, pot calling the kettle black. But you probably don't have a clue what I mean.

if your going to get off the

if your going to get off the subject be funny about it, tell a joke or show some personality, you can't start spell checking peoples work on a forum because, well you'll be here all day. The point is did you get the writers point?
We're all proud of oyur english grammer, don't forget what you country you live, it's very possible english was the 2nd language. angielist sucks

Angie

This is a very good argumentation, but I would like to see Angie list for myself. I run a website for Anime. Never heard of it? Then look it up. And I'd have to ask. How can you back up Angie List, if it clearly dose not stick to its policy? Seeing both sides from the view points and edvidence, this is something more of an ethical thing then bussiness.

angies list

this is the best blog that i have run accross lately. when will the contractors realize that they are being suckers, it just plain SUCKS! I have been a service tech for a long time , now a contractor and have seen what can happen when you deal with a customer who had a bad day or nothing that you do can satisfy them unless you do it for free. sometimes customers just suck! what happens is that you complete 50 or 100 service calls and 1 customer complains. well look at the ratio , i think that is a good ratio of happy customers , but the one that is never happy will complain about you on a site like angies list and now you have a bad reputation. how is this? 99% were happy with your work. people just need to be informed i guess? and by the way ANGIES LISTS SUCKS!

Word to the wise

Heres one for you. I have been a service provider on Angies List since last spring of 2010. I did a coupon for a full days work of service for a liitle less than 30% of my normal rate. Unbeknownst to me they have service fees. They wanted 13% of the every two hundred dollars for administration costs. I was very upset that they didnt explain this completely. Anyway I went along with the deal and had coupon customers from hell. By the way the service fee is now 28%)On top of that most kept asking me to do more than was asked and I being a new Angie's List customer was afraid to say no in fear of a bad report. One customer did not quit asking for more and threatened me with a bad report. I litterally had to tell him f-off and go for it because it was a lie. Heres the catch. Angie's List does not screen the customers so they can write as many inaccuracies and you have no defense but a rebuttal. Angie's List service people admitted that a recent bad report will cause you to immediately lose business because a most recent report that is bad, people go to the next person that doesnt have a recent bad report. That is very discomforting. Angie's List also will solicit past customers from your past and try to get a report from them. The problem with that is memories fade and inconsistencies will most happen. Again you have to defend yourself.

Has it worked for me. Yes it has and full paying customers have done me well at times but unfortunately in these times you cant depend on Angie's List for all your work. If I had business like three years ago when people actually felt it important to spend money on their home I probably would not do Angie's List especially from the fear of having some freak customer that they draw in as members say bull...... about my business and taint my reputation.

Angies List

Yes Angies List sucks! I heard of the site via local TV ads. I thought I could post on the site with a bad experience (nightmare really) with a house cleaner ironically named "Angie" Miller from Botetourt Virginia. It was a surprise that I would have had to pay money to another to post a bad review when I lost money to the person to be reviewed to begin with. I think having to pay money for this is a scam however the premise is darn good. I wish there was another site out there that didn't have a so called "membership" fee.

Angie's list is GARBAGE

One review for my shop for a customer who didn't even have any work done in my shop and I get a "D" rating......funny, I'm an A+ rated BBB accreditied company, and when I pointed out that this "customer" never even had work performed in my shop, all they (Angies list) could say was "sorry". Well, I wouldn't give you two cents for Angie's list because they don't care what anyone posts as long as they get their fee. I also wouldn't put any stock in any company who PAYS to be included in an advertising program that is supposed to tell their customers how great the paying company is. You get what you "pay" for, and in other circles, this would be called a "bribe".

Angies list does SUCK!

Do they require their contractors to carry Insurance?

Just wanted to know what the policy was for Angie's list about making sure the contractors have insurance in place? It looks like a contractor can just said they have insurance.. Does anyone at Angie's list check this? I hired a contractor once to cut down a tree in my yard; he provided me with proof of coverage that he had in his truck so I thought I was all good. Till the tree landed on my house and later found out he had no coverage and that he had not paid his policy premiums for 7 months... THAT SUCKS..

contractors don't have to have a license

at least not all of them, gardeners and landscapers usually don't carry insurance because they dont charge that much.
In California as long as you don't charge more than $700 for a job you don't need a license. Even if you charge $1400 total you just charge them $ 700 twice...not a problem, I have never had anyone ask me for a license. Other things like Roffing and electric sure you need to see the contractors license number and make sure it's legit.
as for angies list, who would use it when there's Google? I mean Google is free and no one reads the negative shit anyway because it's bullshit, someone got mad and decided to spew there crap on the internet. It's a passive agressive way to vent. Anyway you get business from word of mouth and legit advertising not from angies list. I posted a few flyers and I get more customers from previous clients than anything.
This is a capitolist country so have at it but for angie I smell a lawsuit coming soon! it always happends. it's the other edge of the sward people forget when money get's in the way of reality.
so you'll be getting you class action card in the mail soon.
I have to say I am happy...I went to angies list just to see if anyone had an negative comments about my services...as any professional business ownershould and was glad to realize it really doesn't matter because angies list was really not as impressive as i thought and has no way to back up what's posted on thier. If the company (inside hint here angie) wants to be legit, only post possitive feedback and don't charge for the site, you will make enough off advetising, it's one thing to be greedy, its another to have no shame, classic example of "less is more"

Angies List

I joined Angies List for a month, and while I live in a major city, there were very few reviews for my area. Total waste of money - then they renewed my membership without my consent. Not a fan of Angies list, as I felt as though I was paying to review a few companies I've done business with. There were rarely any service providers in my area that had reviews.
Total waste unless you happen to be in an area where there are reivews. There are plenty of free reivews online !

Totally agree. Joined for a

Totally agree. Joined for a month to see, since we are in need of several different contractors after the hit we took this winter. In need of carpenter, painter, roofer, exterior power washing... thought the list would help us better than good judgement and the yellow pages or local advertising. HUGE mistake. After spending way too much time navigating a poorly devised site, I figured I'd take the opportunity to review great service providers we've used. So basically, I paid their service to enter reviews. And the sorry part of that is one of the contractors absolutely does not want to be listed and there is now no way to remove their name.

Renewal

Angies list: They renewed my membership after 6 months, I complained on their facebook page, they refunded my fees.

They continually call me to post local reviews: we do all our own work we have no reivews.

They continue to re add my email address onto their mailing list. I have opted'out many times to no avail. I'm tried of Angie Spam.

Of course they're in it for the money, it's a business.

Too Easy To Spoof!

Seems like a easy way to promote your own business or destroying someone else by simply using false email accounts and reviews. :-(

Bingo

Bingo

The Wolves Are Eating Away at the Pack Contractors Beware

Here's one for you. I have been a contractor on Angies List since last spring of 2010. I did a coupon blast for 8 hours of service work for a liitle less than 30% of my normal rate. Unbeknownst to me they have service fees. They wanted 13% of the every two hundred dollars for administration costs. I was very upset that they didnt explain this completely. Anyway I went along with the deal and had coupon customers from hell who use you for the coupon and never again for repeat business. On top of that most kept asking me to do more than was asked and I being a new Angie's List customer was afraid to say no in fear of a bad report. One customer did not quit asking for more and threatened me with a bad report. I litterally had to tell him f-off and go for it because it was a lie. Heres the catch. Angie's List does not screen the customers so they can write as many inaccuracies and you have no defense but a rebuttal. Angie's List service people admitted that a recent bad report will cause you to immediately lose business because a most recent report that is bad, people go to the next person that doesnt have a recent bad report. That is very discomforting. Angie's List also will solicit past customers from your past and try to get a report from them. The problem with that is memories fade and inconsistencies will most happen. Again you have to defend yourself. They will not remove the report even if it it false and misleading. Scary huh!!!!!!!
Has it worked for me. Yes it has (partly because I know when to walk away when it doesnt feel right) and full paying customers have done me well at times but unfortunately in these times you cant depend on Angie's List for all your work. If I had business like three years ago when people actually felt it important to spend money on their home I probably would not do Angie's List especially from the fear of having some freak customer that they draw in as members say bull...... about my business and taint my reputation. Very stressfull and life shortening just to get business coming your way.

The people that work there are very helpful and they do what they do because they HAVE A JOB. IT IS THE CONCEPT THAT THEY BENEFIT ON BOTH SIDES OF THE TABLE SO IT IS HARD TO BE IMPARTIAL AND THEY PROFIT THE MOST. IN GOOD TIMES THEY WONT SURVIVE AND UNLESS THEY CHANGE/IMPROVE SOME OF THEIR POLICIES. I AM NOT THE ONLY ONE WHO WILL EXPOUND ON THEIR MISSTEPS. I WOULD BE HARD PRESSED TO FEEL GOOD AT TIMES WORKING THERE KNOWING THAT THEIR CONCEPT IS NOT REALLY ON HELPING PEOPLE BUT MAKING HUGE PROFITS AT WHOSE EXPENSE.

Angie's List sucks because

That site sucks for one clear reason.

It does not support DJ companies as vendors. They even have a wedding section, but no DJ companies are listed. I guess Angie doesn't think DJ's are a professional business.

Some simple tips, and don't trust the radio.

If a company advertises on AM radio in a major market such as NYC (as Angie's list does) it is a scam.
I challenge you to give me one example of a company that advertises on AM radio that is not a scam. You can't. For the most part, this applies to other forms of radio. But for AM radio, it is 100% of the time. If you are a standup person, and are conscientious, don't advertise on AM radio. You'll lose your shirt, or become a scammer.

Customers: Don't pay for this kind of nonsense no matter what. Whether you are looking for a contractor, a retailer, a college, or credit scores (OMG), or anything else, there are plenty of free tools, namely Google (for web services), and plenty of free walk-in agencies.

Want to find a good contractor? Do the following:
1. Ask neighbors. There's no shame in it. Watch how long contractors take at your neighbor's houses.
2. Ask people at your work, your church, or other organizations you are a member of.
3. Ask your local municipality, they might even have their own list of contractors they use for municipal work. They will probably be expensive, but they will do a supreme job for you, they can't afford to lose that municipal contract!
4. Use the yellow pages and call companies! It's the old fashioned way! (But don't just go buy the biggest baddest ads.)
5. Ask your local insurance person, mechanic, or other contractor you have successfully used in the past. If they want your continued business, they will give you good referrals.

Most importantly!!!!!! **** When you speak to a contractor on the phone tell them that when they arrive to bid on your project you want them to have the following:
- Copy of proper licenses
- Copy of insurance
- Pictures of past work with accompanying letters of recommendation (should be within the past year). I ask for two or three that I can call or e-mail.
If they can't furnish these things, move on to the next guy. Seriously, if you are a contractor and don't have a camera and take pics of your work, and can't get letters of recommendation, then what are you doing?

If they don't bring these things when they come to bid, tell them to leave. If they don't have them, then you don't want their services, because you have zero proof of their history. If they forgot them, then you don't want their services because they are not organized and will probably screw up your permit.
In the contract, be sure to have everthing to be done specifically listed and itemized. TYPED, not hand-written. Two-part or three-part paper. State when work will commence, and approximately how long the job will take. The contract should also state that work will not begin until a permit has been obtained. Also, final payment will not be made until inspection has been completed (contractors will fight on this one, but be strong!) Visually inspect the work closeup for yourself. Be sure it is exactly what you want. Don't let anyone rush you. If a contractor is in a rush, tell that person to slow down. Everybody's in a rush. The contractor should be more patient than you.

Contractors: Don't get involved with these fools: Angie's list, ServiceMagic, BBB. They are scammers. Complete and utter scammers. On the level of Ukrainian e-mail spammers. If you pay into a service like these you are OUT OF YOUR MIND. Good work is self-sustaining.
Just get those letters of recommendations from recent customers who will take phone calls (or e-mails) from prospective customers. And take pics of your work. Keep a portfolio! I don't care if you are a roofer, plumber, sheetrocker, whatever. a picture says it all, and a letter of recommendation (or three) is the final word.
If your work is good, you will get referrals, and repeat customers, and you will be set with no advertising. If your work is not good or you have complaints (and I don't mean fake complaints on a stupid paid website), get out of the business because you piss me and everybody else off.

BBB: I registered for the BBB 10 years ago in North NJ. Total scam. Lot of money, no support. A customer of mine saw my sticker and told me that they don't take complaints and laughed at my BBB membership (he didn't have a complaint, he was just making fun of the fact that I paid them). My associate and I tested the BBB by calling anonymously, and attempting to place a compaint against ourselves, and the customer was right. Complete foolishness on my part. I was raised to believe that the BBB should be called if there is a problem. No, if there is a problem, and the contractor doesn't resolve it, you call small claims court (or big claims court and a lawyer!).

boy dude you must not have a

boy dude you must not have a job!!!! should go get one and spend less time on the computer

Angie's list does suck

I'm glad someone can think for themselves for a change and state the fact, "Angie's list sucks." That's why all you guys clicked on this site. I just wanted to go on Angie's list to tell everyone how amazing my dentist is and why. But I can't do that without paying Angie money. That's great that she can quit her old job and make money doing her list, we live in a capitalistic society after all, but I didn't get the impression it WAS a pay site from the 50+ commercials she has running on a daily basis. Commercials which her members pay for. So she doesn't charge in order to keep everyone "honest," she's not honest, she charges to put her misleading commercials out. So Angie's list does suck and that's the best, most fitting word for it.

WHAT A DISGUST

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!!!!!

WHAT A DISGUST

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!

DISGUSTED

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!

bummer

What a disgrace "ANGIES LIST" I will make sure I tell all my friends & family about your bogus business and spread the word! Finally I thought I had found a great honest site with honest reviews about companies, however, upon reading this it seems like its all about your own profit. I cannot believe you have companies actually paying you to get good reviews on your site. Hence, your telling consumers that they are the best company with the highest ranking and best reviews. Pretty much this are just leads to the company, consumers shouldn't be paying.
Smart idea, Ms. Angie! ps. Just be careful someone doesn't sue you for false advertisement, cause the way you make it seem on tv is real but once going into detail on what your company does, your stealing peoples money and making profit. WE WANT REAL CONSUMER REPORTS NOT FAKE!

Former member - consumer

I joined angies list long ago when it started, and was free. I researched a couple of items, then didn't go back to the site for a few years. The fee had by then been established at about $50. I thought it was excessive, and didn't rejoin.

In reading the comments from all the business people here, I am glad I do not contribute to this scheme. While I realize these people need to attract customers, I do not appreciate an organization that purports to be a consumer advocate site selling my name and contact information . I get all too many cold calls to my house - mostly from builders. I am on the do not call list - a feel nice product of the government - which is totally worthless.
Calls keep coming, and it is companies like angie's list that distribute my personal information.

your not going to get a true opinion on such one sided scheme.

It looks like Angie may be making tons of cash but...your better off researching for something yourself.
We all have access to the wonderful resource of the web, so why stop at Angies list? do the research yourself and avoid the shattered hopes of finding out people have complaints to post. People will complian faster than they will praise at least on the internet. I thought angies list was like Craiglist...free! and you can find anything. oops! sorry its not free and im not going to look thru tons of rants when I can save time actually looking for what I want on my own. I have to give angie credit, she probably has a nice house but im not going to help her pay for it.

Before you join consider this

I "joined" Angie's List some weeks back. Once they have your membership fee only then do they provide you a set of terms of membership that you have to agree to in order to access reviews. That in itself raised the eyebrow - those terms should have been disclosed BEFORE my credit card was charged. One of the terms is that you agree to their automatically renewing your membership by charging your card. To stop the automatic renewal process you have to write them a letter by snail mail specifically telling them to stop your membership renewal. And get this - that piece of snail mail has to be CERTIFIED mail. Hmm - I thought the Angie FAQ said you could opt out with a simple email. Internet service company, automatic renewal, certified letter, visit to the post office .... what's that smell?

I declined to agree to the terms and requested Angie reverse the charge on my card. To their credit they did that promptly.

0.02

Suck my balls you moron! Welcome to the interwebs!

Empty Promises

Angie's List is a horrible company. As a contractor I sign up with Angie's list to help my business. Well I didn't get one referral. When I tried to contact them to cancel I couldn't get through to anyone and I couldn't get a call back. I tried via email also no response. BUT they were happy to keep taking money out of my account. I am still fighting with them to get them out of my checking account because I just want to get free of them!!! All I received from Angies's list was a lot of empty promises!!

Most of you "bloggers" on here are obviously not educated

I know and see the value of Angie's List from a consumer and business owners view. It works but it won't work for people who cheat or try. As a business owner Angie's List is the only company that will black list you from there website if they find out you are self-reporting or bashing your competitor. That is a fact! Also read the news. Angie's List just got 55 million from venture capitalist to grow consumer membership in smaller markets. As an investor, if you didn't see the value in what a company does, would you put a 55 million dollar risk on them??? NO.. have some sense and intelligence people. Not to mention they already had about 40 million previously invested from some of the smartest people in the world. If these smart investors didn't take the time to research AL and see the value in what they do for consumers and helping businesses grow, then that is the biggest gamble they are taking. Believe me these investors are far smarter than any of us responding to this. Again the only businesses AL hasn't worked for, is the businesses that are cheaters anyway and they deserve all the bad remarks they get and probably don't stay in business. I'll bet the businesses that say AL doesn't work, probably has an excuse as to why there businesses is failing instead of admitting that they could be working harder and provide better quality. Bottom line!!!

funny

Well thats funny because a simple search into their financials on hwir own site or on any financial site shows that they are millions in debt with no profits in years. If you seriously also believe that it is "just business" to lie and scam people...you are the one with the problem. Did you read about the dentist that made people sign forms agreeing not to give any negative reviews? They then billed $100 per day for bad reviews? Did you read about the dentist that made negligent mistakes and overcharged? He admitted to wrongdoing and payed the money back and Angie's List refused to publish a bad review because they claimed that was a settlenent. It is not just bloggers. It is cimpanies and customers and peolle with real experience. You know. The people AL claims make the system work.

Bogust HORRIBLE SITE

We need to shut this horrible company down!!!! Do you know that after I didnt agree to their terms, they posted all over their site that I dont pay my bills. Well I am going tpo sue them. What a scam this Angie Hicks is!!!

So what do I do?

I want to thank everyone for their comments above, I was strongly considering angies list until I read (above) that they were charging contractors aswell as reviewers. Seems wrong.
Anyway

This leads to my question, So what do I do if I am looking for a quality roofer in phoenix.
Now this sound like a pretty easy question that makes me look ignorent. So let me explain the complexity of my question.
In October of 2010 Phoenix of all places was hit by a Hail storm, Yes a real hail storm. And in doing research about the variety of conrtactors handing out cards and flyers all trying to cash in on homeowners insurance claims, I found out there are such things as fly by night traving roofers (as well as other types of contractors) who are affectionately known by insurance companies as "storm chasers". These companies literely move from state to state following storms trying to cash in on the buisness. And often times they will even collude with already exsisting roofing companies in the area to use their name and reputation of being local to provide some level of legitimacy to their operation, while providing plenty of kick backs to the "new local partner" in exchange for their name.

With that stated, so besides going door to door in my neighbor or useing angies (corrupted) list. How can I know whos who and whats what, when dealing with a contractor.

wouldn't it be easier and

wouldn't it be easier and cheaper to have your own website with reviews, like HSN or QVC, etc.
they have good and bad reviews, and you can always add a rebuttal system to explain what happened.

Angies list.....where do they get their money to stay on TV?

Great post.....I have been waiting for this site to go under.....I think a lot of investors are going to lose all of their money when this ship actually sinks......those TV commercials have to cost a ton of money. I know of no one who pays for this lame service.....but it IS a great idea for a site if it were free!

And 'SUCK' is the perfect word to describe Angie's list......IMHO~

First, Wow, dont get such a

First, Wow, dont get such a boner, your overreacting about such a small.

Second, why u outta' the kitchen?

You never need to use Angie's List again...

Try Kuamua – When good recommendations aren't good enough.

Your first recommendation is free.

http://www.kuamua.com

Best regards,

Ted Pearlman
Founder
Kuamua

I can't believe this site

I can't believe this site even exists today. From my experience years ago, I came to the conclusion there are a bunch of busy bodies frequenting the site. To think they want a person to pay money to read the ramblings of tattletales.

Angie's List

I'm actually curious as to who pays to join this site? Anyone can write anything they want, especially when two entities disagree on something, you can actually defame someone without them knowing as there are no real measures in place to prevent this, but more importantly; paying to obtain a reference? Why? The BBB can provide the same with no charge, as such why would you pay unless you have more money than good sense. Imagine all the businesses that people use and don't use Angie's List to refer them, does this make the business not worth contracting with? Any good business would be more than willing to provide references from past work, combine this with what the BBB has to offer and you have more than what Angie's List has to offer. This is simply someone who contrived this idea as a means in which to make money rather than a good deed and only fools would travel down this road.

Whether or not Angie's List Sucks

Here is my personal review of Angie's List in relation tot he comment about Angie's List Sucks:

I suspect the reason that the above author (Jenny Gray) was so grouchy about seeing the words AngiesList.Com Sucks is because she must be somehow affiliated with them. C'mon -- really --who else would take the time to write about whether or not Angie's List sucks -- especially when, in my opinion, Angie's List really does suck.

Besides, YP.Com and Google have reviews too. I truly don't see the need for Angie's List (whether they suck or not!) to exist. In my opinion, they are a waste of cyberspace.

Why Angies List Sucks | Knaddison.com

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The mastermind behind Angie's

The mastermind behind Angie's List is a genius. They realize that the world is full of gullible people who will actually piss away $5.00 a month (or more) to spend on information that can be found for FREE elsewhere.

Btw, feel free to pass me your $5.00 a month as well. I promise that I will not use it to get fat, buy my own jet, live in 10 million dollar mansion, own 20 cars and a pool the size of a small town. Instead, I will be productive and donate to schools (so we can better educate our children), food banks (so we can feed people who need to eat), medical research (a cure for AIDS and cancer would be nice), or even help shelters (the homeless deserve places to live).

Angie's List Sucks!

I recently tried advertising on Angie's List, I started around the first of the year and just had my account closed. The initial contact (sales rep) was very nice and explained that because I have some great reviews on the site that I was eligible for sponsored advertising. I completed the sign up process and paid for the service and then was assigned someone else (you never hear from your sales rep again). My listing was moved up and I waited for business and nothing came so I contacted my account rep and he explained that in order for the service to actually get me business that I should give him a complete list of my customers so he can call them and ask for reviews at which point I explained that I was never told about the need for my customer list and had I know about it I would have never signed up as I will not give out my customer information. He was not able to do anything for me so I asked for a supervisor and he pretty much said the same thing. They will not do anything to help and would not release me from the contract without the early termination fee. It seems like another bait and switch type of business so I am going to attempt to tell as many people as I can to avoid Angie's List. I am thinking of starting a blog like Angie's List Sucks or something and offering a discount to my customers that cancel their Angie's List Membership. The only thing Angie's List seems to care about is getting small business owners to send them a check every month. four months and nothing to show for it but a few thousand dollars poorer. Please tell your friends, family members, neighbors, co-workers, & strangers to stay away from Angie's List unless they want to waste money and time!.

p.s. If you want a good laugh check out the very long complaint list on the Better Business Bureau Site that Angieslist.com has.

Angies list

I agree. And for the people who think it's a good idea, are simply blind Americans who are zombies to this economy, and will follow or do anything that is shown to them. The people who started angies list and that work there, hardly do anything while reeling in massive profits. I'm sorry, but IMO people should physically work and get their hands dirty to make a living. I bet the people employed there are fat as hell, and just stare at the computer monitor all day. And make money, like I said.

Angie's List

For a consumer who just need a small job or two done around the house, say I'm looking for a good painter...what is the point in me paying $60 to join Angie's List for a whole year? Unless I am going to be using it consistently that is a very high price for one or two referrals or reviews.

The fee is a very, very smart idea

You see, Al could very well allow for free searches of service providers. Al claims that all reviews are checked to make sue they are real. Well that is just plain old bullshit. By chatging a "member fee" they know that service providers will open multiple email accounts and sign on AL as members and post fake reviews that pertain to thier business in hopes that a real member will see this review and select them for service. A vicious circle, but AL makes out this way as well as when they approach the service provider and offer to place them at the top of the list with advertisements. In essence, you are paying to be listed too. Smart lady that Angie is, but it will probably fail sooner or later.
Just do you rsearches the old fashion way and ask around for references. Can't get better than that

Prudential

Thank you for saving me from AL! I saw AL advertised on TV and thought it sounded so sweet and helpful. I should have known- how could they afford a national TV commercial unless they are raking in millions? Thanks to you guys I realize it is a rip off to get your money to refer you to businesses just because they pay them to recommend them to fools who actually pay a monthly fee to see businesses you could look up in your phone directory for free!

I joined Angie's List a week

I joined Angie's List a week ago. Then I find out that I can only see contractors in the city I'm moving from, not the city that I'm moving to. If they can't be honest when selling a membership, why would I trust their reviews?

Thanks for the headsup!

I had a similar question on this subject. We live in a mountain town about 45 miles in either direction from the nearest Angieslist market area. I didn't know if I would be able to select from either market area or choose one. You answered that question. Thank you. However, after reading all that I have read here, I can see that this is just another slick marketing scam and won't be wasting anymore time on Angieslist.

Angies List is full of crap

I am a consumer, I tried to get on angies list to check out possible contractors and I don't feel like I need to have to pay a monthly service fee to get basic info on a company, for example Name and their rating, I never go by what alot of people say about a company because I look into them my self. But Angie's list want to start their charging rates at $3.25/month all the way up to $38.00 for a 4 yr contract + $5.00 activation fee. They claim 110% money back guarantee which is a line of BS because I do know some people that have paid for a contract and did not like it and Angie's list refused to refund the 110% like they claimed they even refused to refund the prorated amount.

So I say they are thieves and liers

Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Why Angies List Sucks | Knaddison.com

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Angie's list, service master, service, pro etc

I don't understand why all these contractor's don't get together and file A CLASS ACTION LAWSUIT........Between the thousands of contractor's in the U.S.A getting SCAMMED, AND defamation of character and bullshit I have spoken to a few attorneys that have stated it is a matter of time before I see hundreds suing these companies. Franchise companies have done the same corrupt things and have had huge amounts of class action suits and won because they deceive people and took contractor's money. In Pennsylvania, Maryland and Virginia 1, 670 people filed class action lawsuits and 1,200 got all their money back!. Different type of business but doesn't matter. Laws are laws! Angie's List and all the referral companies out there mislead most! I used to be a contractor and gave up due to all the crooked customers, cheap customers, all the referral companies Out there (I used them all) I sued them and got every penny back and now I just flip homes (no customers to deal with) not saying all customers are bad some are great but there is ALOT of bad apples that want you to work for pennies on the dollar but do work as if you were paid top dollar. Then there is psycho customers..... Then there is angie's (reputable list) lmao ALL THEY CARE ABOUT IS MONEY. They are worse than the mob and getting away with breaking civil laws. It is against the law to make someone pay money for a opinion and if you don't pay you cannot put a review. I have talked to the attorney general and he stated what Angie's list does is a hairline above the law but if people or contractor's would contact their local atty generals office and file complaints on deceptive trade practices and we got enough complaints then Angie's list and all these referral companies would be out of business.

Im ready lets do it

Its up to us as a collective to shut down buisness that lie and cheat for profit. Meanwhile good honest hard working people struggle to get by. angies list is making millions taking advantage of peoples trust. First of all I want all the good folks out there to understand what I want to say. the best and safest way to find out about a service is simple and free and straight from the horses mouth and the horse will be a neighbor frend or frend of a freind. These will be people who have nothing to gain by misleading you they will only have your best intrests in mind.So when you are curious about a service ask a friend and ask the friend to ask there friends.do a local bbb research also look up company complaints and follow up on the info. to be sure its accurate.All of this is free and when there is no profit involved you have a better chance of honest info.Please allways remember that when a company profits from info. They will allways put there profit in front of your needs.If you look at it from your gut and be honest with your common sence you will realise these companies Dont care about YOU. They will say they do so heres a test you can give them. Ask them if there service is to protect you and your needs and they are sincere about helping others then why are they making millions.. A person or persons that truley have concern for others will do it for free. When you go to a neighbor to borrow something DO THEY CHARGE YOU? When you ask a friend for help DO THEY SAY YES BUT A FEE IS REQUIRED? People are being lied to and taken advantage of from all directions because the ones doing it think YOU ARE ALL STUPID. In the internet age one of the few good things is the abundence of free knowlege.. USE IT. GREED has been the main culpret for a long time when it comes to taking advantage of others with no cocern for what you really need. ASK your self , is it fair that your mother of father you or your children have worked so hard for so little doing honest hard work only to barley get by and someone like angies list and millions of others become extremely wealthy in a few years.You should already know that they took advantage of ,In angies case the internet and marketing potential with no reguard to the true purpose of helping others the way it was meant to be.So next time you see your mother father or a frined come home exausted from working there butt of for barley anything,Think about someone like angie who doesent know the meaning of honest hard work thinking of you as the little people because she has become rich off misleading you STEALING FROM YOU and all without a care. By the way I was recently put on her list with a good review.I found a contact number and actually got the vice pres. on the phone.I told her I dont want to be on her list and help them profit from my over 30 years of hard work and sweat.I earned my place and ill be dammed if I would allow all ive done to be shared with a company that stands for everything im against..So I called my customer and had him take me off the list..I honestly care about all the good people out there and I would give up everything I have and live in a tent I some how I could reach you and make a difference.It bothers me constantly to see the same people who made everything we have being taken advantage of.If I was able I would start a redio station or something just so I could spend my time sharing every thing I have learned to shut the bad guys down.The one thing that people sometimes forget is that they are in controll of what happens but it does require some effort but mostly a collective effort.So whatta say lets show them whos in charge one bad guy at a time.If what I can share appeals to you and you are curious about learning more all you need to do is ask That will tell me Maybe I can help make a difference in stopping the a holes out there from treating and looking at all of you as fools for profit. If you decide by asking to have me go further the info I will share will most likely get you very very angry knowing the truthes behing the corruption, but ill tell you what It will make you and I feel sooo good about shutting it down and showing them who the boss really is.Take a chance and let me show you how to stop being lied to and stolen from.This is not what I intended to do today so the only way I will go further depends on the type of responce.If there is enough intrest I will drop everything including my means of income and hit it head on,but I will need your help so I guess no I will wait and watch.Im curious how many of you out there are tired of knowing deep down inside what fools we have been seen as and are finally pis.ed of enough to show your power thru numbers..

Angies List not so hot in small markets

If one lives outside large market regions Angies List is of little value. There are too few close-by listings to be useful. Also, like so many things these days, the real emphasis is on maximiziing Angie's profit not customer service. It's a slick marketing con job in my book. Ask your friends is the best way to go.

i tried to get on your

i tried to get on your "jennys list" but was veeerrry disappointed b/c too hard to find local jobs in my area.; PLUS!!!someone trying to find a job on your site should not have to pay! Please make it easier for us. A POSSIBLE future subscriber if you can meet my needs.

i tried to get on your

i tried to get on your "jennys list" but was veeerrry disappointed b/c too hard to find local jobs in my area.; PLUS!!!someone trying to find a job on your site should not have to pay! Please make it easier for us. A POSSIBLE future subscriber if you can meet my needs.

Angie's list does suck

I joined Angie's list this afternoon. They don't tell you until you're way into the subscription process that the renewal process is automatic -- don't like that, but I just put a note on my calendar next year to cancel. Anyway, I used Shopsafe and the credit card number is only good for 2 months and $75 bucks -- ha!

Then after I joined, I found out that I can't get any other cities unless I pay more. I'm doing work on my house here in and on my Mom's house 1 1/2 hours away and have to pay more to get the info for my Mom's house? That just sucks! My husband works 1 1/2 hours in the other direction and I wanted to see how his business is ranked -- oh, no -- mo money.

???

From what I have read the commercials sound as if their lieing to the public. With that out of the way I do know of several contractors that use this angies list and I can honestly say from working around these guys on occasions that if they worked for me I would have fired them on the first day. When these contractors informed me they were on angies list and that I should try them I knew right then and there that angies list will use anyone for their clients but unfortunately people that use this are not aware of what real quality work is and they fall prey to such companies. I'm sure they do have great contractors that do know what they are doing and also do great work but I would say all the top notch contractors of their trade will not be found on this angies list.

juega

More ball to Inglis, they have a heavy left side with Inglis and Taylor yet never got any ball. Bulldogs give Idris an all you can eat buffet on the ball yet souths hit up with 80+kg fellas.

Like Oikee said they must of looked on in amazement as Luke, Sandow and Talanoa hit the ball up.

Tigers got off light and the Souths … well there just being Souths again.

Are there Angie's List agents commenting in here?

The truth isn't out there on the web.

It does SUCK

Not $5 to try it they also tack on a little $10 activation fee to just check it out $15.00 WHAT?!! for get it, if it was truely good they would atleast let you have a limmited look at it beforwe you buy into THE SUCK SCAM they are running.

Angie's list and blacklisting

Since Angie's list doesn't allow it's users to be anonymous, doctors find out which patients "give them a bad name" and sue for slander or libel. Patients are scared to report negative things about doctors because they don't want to be blacklisted in the doctor community.
Angie's list states that they don't use anonymous reviewing because it's more legit. How does that make it more legit? Patients are scared to give a negative review about a particular doctor, so they don't give a review at all. Then, what's left, is a doctor who has a friend sign up and give him a good review. It's not a good site with legit reviews and it's not unbiased.
Maybe it's a good site to find a contractor or plumber, but a poor site to find a good doctor.

How much does it cost to find out how much it costs to get somet

In my opinion it boils down to this:

Pay Angie before you pay anyone else. Angie, you are a scammer!!!

you're right

Angie's list blows ass. If you can't figure out that they just want to nickel and dime you then maybe you deserve to get ripped off.

hmmm

Very glad to have the benefit of your fantastic effort in ...
A good thing your site is in the first page on the search

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opinions opinions opinions

Just like Angie's List this forum is full of a bunch of different people's opinions! If a contractor on Angie's list pleases one person it certainly doesn't mean that they will please the next. Everybody is different and everybody likes different things and has different OPINIONS and this is one of the big reasons that a list like Angie's doesn't work very well. Seriously, look at all the different opinions on this forum can you imagine the different opinions on the list? And by the way I didn't join simply because of the ridiculous price they are charging for opinions from people you don't even know! Also I must admit the man that wrote the article is right because the first thing I thought I would do after joining the list was to go and rate my brother's auto mechanic business and tell the world how great he is. I need lots of work done on my house and contractors are hard to find but I think I can ask around my neighborhood (where there are lots of home projects going on all the time) and find some good workers and actually see what the work looks like (FOR FREE.) But this is just MY OPINION, and you know what they say everybody has one!

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[...] Why Angies List Sucks | Knaddison.comWhy This Angies List Policy is Dumb … Paid Position/Advertising on Angie’s List? … Recently I was asked what I thought of Angie’s List. Frankly, I had no idea. I was told it was a pretty neat list that has good ratings of local retailers. [...]

Thank you

A thank you collectively to everyone who posted their experience with AL to this page. I came within moments of joining (paying a fee) this morning, but after reading what I have here, I have decided to pass. I don't have a problem with them making money. But I do not want to do anything to encourage the duplicitous behavior they appear to be engaging in: trying to portray to their customers that search results on their site are not influenced by cash being paid to them by the providers, while from the numerous comments here, it is clear that is EXACTLY what they are trying to do, to garner increased profits.

What a shame, it is such a good idea. We are fortunate that craigslist was founded by a man with the vision and integrity that Craig Newmark has, and not by someone willing to compromise their original good idea for the sake of more $ for themselves, as it sounds like this Angie woman has done ... although it sounds like ironically she is really not the founder, just the public face, it's really a guy named Bill Oesterle ... they just wanted to capitalize on Craig Newmark's rep & create a good association by naming this company similarly I guess.

FORCED recurring renewal fees

I signed up early this morning for a 2 Year Angie's List Health and Home Improvement subscription. I have been looking for a variety of services consisting of window and siding replacement, dental, lasik and skin care. I've been planning on having a lot of services performed over the next two years. The public online information from the BBB, yahoo, google, etc seemed adequate. Angie's List advertised so much on television, I was given the impression they have extensive and AUTHENTICATED reviews from actual customers. I had assumed Angie's List requested invoice numbers, dates, amounts, details of specific jobs or medical procedures, follow ups of after care and long term results of services rendered. It does NOT. I began my initial search for Lasik eye surgery. SHOCK. I was surprised at how few people had written reviews and how many lasik surgeons are OMITTED from their list. Most of the reviews were 2-3+ years old. The reviews themselves lacked any detailed information. All you will read is, "He was thorough and did a good job." These personal reviews are amateurly written in haste. Strike one. I went on to find a dentist for fillings replacement and possible crown work when the time comes. I performed multiple searches for dentist, dentistry, etc. I searched the maps. I could not find any LOCAL dentists within 10 miles of my location. WTF? I looked up some local dentists in Orono, Minnetonka, Wayzata all in Minnesota. None of the dentists I searched by name had any reviews. Strike 2. I searched for window and siding replacement as my third search. Holy cow. Way too many listings. The reviews seemed so incredibly incompetent and fictitious, I wish I had legal permission to repost them here. There is no way you could filter through all the listings. Remodeling companies travel up to 40-50 miles for jobs. Again, the reviews are outdated 2-4 years old. Employees leave, are terminated, replaced. You never know WHO you will get to work on your home. You can hire a one name handyman, but he may have assistants to do most of the work while he runs around to get more bids, never actually doing any work. Strike 3. If there were a Strike 4, it would be the FORCED RECURRING RENEWAL FEE!!!! AFTER you pay by PayPal, you are sent back to the website to begin your search. But what does the pop up window do? It FORCES you to answer a few things before you can even begin. Asks to verify your name, phone number and forces you to click to accept their terms of recurring renewal fees. You have no opting out of that. You cannot even use the site until you accept that as terms of your use!!! F*CK YOU, Angies List! Try finding a way to cancel. It takes a while but I found it. I sent an email. But I will end up sending a Certified USPS Letter to Angie, demanding a cancellation and refund. Yes, Angie's List is a SCAM.

i agree

I got DUPED by the down-home, ""we're super ethical and have info on EVERYTHING" ads. In reality all i find is info I've seen other places on line. I also wonder about some of the reviews because they sound like PR rather than customer input. Most disturbing is that every business or service I was trying to evaluate had zero reviews. Also the renewal wording sounds a little shady and I'm concerned about that. In general A.L. membership makes me feel like a rube and i regret joining.

Angie's List deserves an "F" rating

     As I was leaving my dentist's office a few weeks ago, I noticed an Angie's List questionnaire form to be completed on behalf of my dentist.  I think he is top-notch and so I took home a form, spent considerable time composing a quite favorable review and mailed it in.  
      This morning I went to Angie's List website to look up a roofer and discovered that I had to pay for access to reading any review.  So a few weeks ago, I when I had completed the questionnaire on behalf of my dentist, I got scammed into spending my time (I should say "scammed into donating" my time)  only to profit Angie's List. I will never complete another questionnaire for Angie's List now knowing they take valuable information from consumers  and then they turn around and "sell" this information to other consumers via their website.  
      I agree Angie's List sucks and I feel they should be banned from the internet.  Was the name "Angie" selected because it sounds like "angel"???  That, they are not !!!   I also agree that good, honest busineses could be greatly damaged by crazy nuts who write damaging reviews.    I rate Angie's List an "F"... Angie's List is a "taker"...  plain and simple they are thieves... and to read that they are charging businesses an outrageous fee to "jump the list" is unethical.  Shame on Angie's List.   

Angie's List is for Their Own Gain

Okaaay! Just experienced what Angie's List is all about. Yes, I'm a contractor, been in business for 16 years. 95% of my business is word of mouth. THANK GOD! I was reported to Angie's List by a customer who put false information about my company and my services and then posted photos of things she tampered with to make me look like I did horrible work. She ranted and raved on the job site about how impressed she was, how beautiful my work was, and that i would come highly recommended. Paid me in full for the job.
I don't know how they can get away with allowing lying, revengeful, misleading consumers who want something for nothing, to post derogatory comments and put false information online before hearing the other side of the story? They don't let the business respond to the derogatory comments of the consumer right away. The business has to endure the negative online publicity, until the business is able to sit down and fax or email them their side of the story. How is that fair to the business? You know what else is pathetic? Angie's list offers a service, but you can't go on their website and put reviews about them. HMMM, I wonder why? When I talked to the person who contacted me about the complaint she stated that I needed to tell all my happy customers to join Angie's List and post positive comments to bring my grade up. So, let me get this right? You want me to promote your business, in which my clients will have to pay a fee, so you can make money, to give me positive comments? My comment to her was, "That will NEVER happen!" After the biased and false information that lingers across the screen of Angie's List and that many businesses are victim to, I will make sure I do my part to lead people away from this money making scam. As with anything, almost everything starts with good intentions. But any good business would not try to line their pockets at the expense of someone else, with lies and deceitfulness. Angie's List F!

Poor lamenting contractors

The enemy of contractor reputation is not Angie's list, it is their brethren. Any given contractor always says he is the best, followed by cutting corners, overcharging, abandonning, and not correctling obvious flaws and complaints. To be a customer with a complaint is to be a nut job. No matter what the flaws of referral/review agencies are, the reviews are better than the contractor touting himself. Bids are rarely reasonable in my neighborhood, usually in the range of hundreds of dollars an hour, much more than any customer, other than a lawyer, earns themselves. When forced to hire, you can bet the customer will be concerned about such things as infrequent visits after the bulk of the job is paid, follow-up afterwards, cutting corners, etc.

Sorry, contractors, the net is very useful to the consumer. The more avenues for investigation and the more feedback available, the better off the consumer is. So for all of you tarnished diamonds out there, get over it; the age of knowledge for all has dawned. If the current trend continues, you will learn the wisdom of "the customer is always right."

angie of course

Well I can understand how having to pay to be on angie's list limits spamming or fake reviews but there is one flaw. If people have to pay to put a review then this means customers might not even bother to review their experience with the business.

Thanks for the info

I was trying to decide if angies's list is worth the $$. after reading all the whiny businesses crying, I have decided this is list will help me avoid exactly what I am trying to avoid. well worth the bucks.

ANGIE'S LIST IS FULL OF SCAM ARTISTS - BE WEARY

My daughter was an administrative assistant for a contractor who made her type positive reviews about his company on Angie's List. I met one woman who hired him and he totally scammed her out of thousands and left her kitchen without a roof! My daughter ended up quitting her job, befriended this woman and stood beside her while she went through court proceedings, but she will never get her money back. He filed for bankruptcy and just heard he started a new contracting business.

Why Angies List Sucks | Knaddison.com

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Yes it sucks

Angies list wants unbiased honest reviews. I gave a few and they reported me to the company. This severely violated my privacy and basically nullifies the accuracy of the reports. I had all my contacts removed and dropped it. If they want honest reports, that's not how to get them.

AngieCash promos in 2006 = purchasing reviews from anyone

Surprised I don't see talk about the AngieCash promos of 2005/6. They paid all comers to create & submit reviews. The Wayback Machine has a page preserved.
http://web.archive.org/web/20060317063325/http://www.angiecash.com/AngieCash/
greggles - maybe host a screen shot here?

I agree with those who advocate doing their own research before patronizing a service or retailer. Consumer skills are important for a healthy community. I'm aware that wading through the interwebs is a challenge for many. So ask friends or, in the case of building contractors, impose yourself upon neighbors, church members, lumber yard staff, the guy on the next bar stool, anyone who appears to not be in a hurry and might talk to you about their experiences. Keep at it until you've heard the same references over & over from disparate sources. Discount those who emphasize "he's such a nice guy." Your no buying a friend.

Most of us could use a little sharpening of real-world social skills and the payback is huge when dropping cash on local businesses. Yeah, it's work but it's healthy on several levels.

In a Nutshell

So I can pay AL to work for them by paying to submit a review?

Will they send me a W-2 so I can deduct their fees from my income for tax purposes?

;-))

Yelp is just as bad. Their

Yelp is just as bad. Their demographic is the whining new professionals who use the word awsome to describe toilet paper , shoes , rainbows, frenchfries, traffice conditions. etc.....Theirs is a generation of entitled complainers.www
ServiceMagic is a factory of brand new businessess (we had a contractor show up who had only been in business 2 months.

This review is terrible. You

This review is terrible. You say Angie's list sucks yet you never even used the service so you cannot definitively say whether or not the website yields it's intended results. You have a problem with their policies, that's fine, but to base an opinion entirely on the policy and fee is nothing short of extreme laziness (and irresponsibility too). Anybody can look up the website as I just did, find the policy and fee and form an opinion. Totally worthless review.

Never Trust A Website With The Founder's Picture On The Homepage

There's nothing scientific about this comment, nor is it based on any quantifiable metrics; it's simply personal opinion, but anyway...

Never trust a website or periodical that has the company founder's picture taking up as much space as the other content on the homepage. (Oprah's "O" magazine is another sterling example.) To me, it's off-putting. Make all the claims you want about brand marketing, it's her right (of course it is!), etc., but it's an inadvertent insight into where the company is focused.

It's all about her, and everyone has to pay her to play. Very self-serving and egotistical, if you ask me. And oh-so-gameable.

Caveat emptor.

Angie's List

I, too, thought Angie's list would be a great place to start with regard to some home improvements i need on my house.
But I also had a very bad experience with one business, who damaged my property and refused to make it right. "So sue me", the owner stated. Tried to get compensation from insurance, but my home owners insurance looked into it and we discovered that the business was not insured or bonded. When I checked them on Angie's List, they had all top grades and not a single bad review. (From talking to one other person later, I discovered that he used them but fired them when he discovered what that had done. He had worked in home construction before, but in his current job he did not have time to do it himself. But he did know proper work when he saw it.) So I tried to put up my review with my experience. For some reason it was either removed or screened before it got on the list. Right then I figured this Angie's List idea was suspect. Never figured it out, but I suspect some businesses must be 'protected' for one reason or another.

Needless, to say I just let my membership lapse and never used it. I didn't trust it after that.

why don't worry about getting business

We love angieslist. We live in Greenwich,ct and have building here for 27 years. we gotten several jobs from it. One our real customers that we did 250,000 renovation for in Riverside, CT recommended us. If you don't like it don't use it. We even have been featured on angislist for free. They published our article. http://magazine.angieslist.com/remodeling/articles/10-home-renovation-tips-to-consider.aspx

You are ignorant. Your

You are ignorant. Your jibberish is barely understandable. Must work for AL?

this list...

Angie is not even hot, just a chubby house frau that I wouldn't bang with the gay dude's dick in the commercials! STUUUUUUpid!

ANGIES LIST IS A RIPOFF

We, my wife and I, recently had a horrible experience with an Air Conditioning / Heat pump company. They took over $2500 from us and it was unpleasant and no result. During the attempt to repair the system, the Tech assigned, said that he'd never worked on the system (Bryant, made by Carrier), saying only his boss knew the particulars. So after several minutes on the cell phone, he said, "I know exactly what to do". That literally was the begning of the end. He managed to have at least 10 different theories but none worked. He finally admtted that he didn't know what he was doing and that his boss would come and fix things. This led to us finding out that the only person that would come to our home was the tech who kept on admitting that he could not fix the system. There warrentee was absolutely false. They became nasty on the phone and theatening as to getting us in trouble if we complained (legal threat). I was astonished.
A friened of mine then said, "why don't you go to Angie's list?" I did and paid for a years precription not knowing what I quickly found out. After signing on I went to the Heating Air recommendations in my area on the list. Quess what?. The top recommendation was the company (family owned) that had just screwed us. Yes, the first and most highly recommended. After the experience that we had with the so called experts I called Angie's list. I told them of the party that had took our money and threatened us. They said there is nothing they could do but to ask me to put the complaint in writing and they would identifiy me to the repair people and they wound then respond to the list. They furhtermore state, since I had been singned on for less than 24 hours or even more that they would not return my fee. Great uh! They are as bad as the company they are promoting. Get this they don't charge the company for advetising these service people, they charge you the client looking for the service. Wow what a bunch of crooks, imbecils. But shame on me. Just another internet rip and I mean rip.

Your Better Business Bureau Alternative

I wanted to join the BBB & they wanted me to be in business for 1 year before joining. Then I found this company. http://www.CentralFact.com

I agree somethings up with Angies List

I had never went to the site til tonite. Wanted to check out a local biz but then you have to join that was bad enough then there is an activation fee? That right there tells you they are only in it for the money. I do alot of biz online and join alot of sights and I have never had to pay an activation fee to do biz with anyone online? What a crock? ANd then a fee they will not put up front before you put in any information. That is down right sleazy. Any biz that wont tell me how much it costs if i have to join upfront is sleazy, heck even porno sites tell you how much it costs. The only thing angies did say was the activation fee and didnt say how much that was and that your monthly or yearly fee was automatically renewed. So there letting you know they are gonna screw u they just dont tell yu by how much.. Yeah al is filled with biz owners giving positive reviews and people like the nazi flaggers on cl to have power over a biz they probaly never did biz with.. Im just curious does al make you prove you ever did biz with someone? A bill , a contract etc, produce thAT and then ill take your review more serious

Angie's List is just another

Angie's List is just another tool to try to find out who is awful. You have to be very brave to write a bad review on Angie's List because they give your identity to the contractor and there is a good chance that he is going to go after you if you wrote a bad review. As a consequence there are very few reviews if any for someone who is awful. Most reviews are positive and often are solicited by the contractor. I know of someone who was offered reimbursement by the contractor to go on Angie's List and write a positive review. The customer politely declined. They market agressively and have little info. It is better than just bbb listings. Use a Virtual Card number and tell your credit card company to not give out your real card number when asked by a company that has an expired card number from you when you sign up for Angies list so that they cannot auto renew you without your permission.

Why Angies List Sucks | Knaddison.com

Admirikng the hardd work you putt into your blog and in depth information you offer.

It's nice to come across a bblog every once iin a while
hat isn't the same unwanted rehashed material. Great read!

I've bookmarked your siute and I'm including your RSS feeds
too my Google account.

Scamish

I wanted to post about a physician thinking I was doing a public service and warning potential patients so I went to Angieslist expecting to make a post. I immediately see there's a fee involved so no way! You try to be socially responsible but you run into shysters trying to make a quick buck!

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angies list is all lies

ya i think angie hicks is a big kial and a great conartist for one she says u cannot pay to be on angies list ya right all a company has to do is buy a membership under an aleious name and wright his own review and even moreso get his family members to wright the reviews so the proof ive seen says angies list is a bunch of bs here what i think for one all the reviews i seen about angies list dateing bak in 07 none are varifyied she says she angies list has been in buisness since 1999 ive or anybodyelse has ever heard of of this business since her commercials started about six months ago. what i think is she was copying the name of craigslist as everybody knows its worth tobe in the billions of dollars so in her using the name angies list people would assaceiate the name with craigslist and build her business on that. come on you already have craigslist, why the hell would you name your business angies list. if i were craigslist ID SUE THE LIVING HELL OUT OF ANGIE HICKS. AS SHES NOTHING BUT A THIEF A LIAR AND A CONARTIST and i would love to see proof that the name angies list has been in business since 1999

Make a quick buck?

Scamish - I immediately see there's a fee involved so no way! You try to be socially responsible but you run into shysters trying to make a quick buck! (not just to pick on scamish as this "free" illness affects millions)

Here is the biggest problem on the web today; the public at large has an attitude that everything on the web is magically free. Websites' generally are all about making money, someone has to pay the bills - nothing is totally free.

Yes, the web is full of all kinds of sites that offer "free" products and "services" but they all are designed to make money off of someone. Whether it's stealing your data, selling the data you key into social networking sites or charging for ads. They all are bringing in money off of your back. Again, nothing is "free" folks.

There is little to no "honest" brokers on the web. Why? Because the public is so poorly educated about how the web works and too cheap to pay for them.

To be a totally honest broker and run any sort of website targeting millions of people you have to find a way to pay for it. If you try to charge the users a fee it's probably going to be far more than they are willing to pay. The average user has been tricked into believing they can get "good" information elsewhere for free - but there is always a hidden cost, usually your privacy.

So, companies are trapped into charging other companies for ad revenue and then everything becomes biased.

A truly non-biased review site, and I mean a real business doing real research would have to charge far more than $5 bucks a month just to survive without corporate sponsors. You need a full staff, researchers, network administrators, servers, bandwidth, network security and of course since you will be dealing with the public at large - lawyers.

I agree that the system is totally corrupt. But it's you the users who bring this on yourselves by expecting everything given to you for free. That's the whole game, get everyone thinking that information on the web is free and then the corporations can control the flow of what information you receive - see... they are the smart ones; we the public are the dummies for putting up with it.

Honest sites come and go all the time, thanks mainly to a dumbed-down public which thinks everything is magically free.

Stop complaining and get off you butts and start paying for the goods and services you receive and you "might" have a chance of getting more reputable, online businesses to deal with.

Just my two cents...

Do businesses pay to be rated on AngiesList?

I keep seeing and hearing AngiesList ads saying that they absolutely do NOT accept payment from the companies listed. They also say so prominently on the front page of their website.

But businesses DO pay to be rated on AngiesList (or used to--numerous contractors on this blog said that they paid to be listed, or pushed up in the listings)

I don't get it. Either Angieslist has changed their policy and has stopped taking money from businesses, or they are flat-out lying in their ads. Can any contractors listed comment?

just plain wrong

I can comment. Angie's List facts.
Yes, businesses pay dearly. No, there's no membership fee. YES, when a rank is reached we are help ransom. If you don't pay over 1k per month you will loose your service award, and possibly, if you call too much, you can loose your grade. No meritocracy, no honesty, and nothing seems to be true. What happened to this co? Are they in over their heads with investment injections? They seem desperate and they continue to lie. So sad. What a shame. For both local business and consumers. Why should consumers especially in this day and age pay for approved reviews?! Give me a break. Get with it Angie's List. You're falling behind! I personally know someone who works for the co and they make 6 fig. Not selling to consumers! Selling to businesses. How could they think the truth wouldn't get out? That's right They are stuck in the 90s. How could they realize the internet is FULL of dirty laundry.

so wrong

wrong

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Angies Rip not honest

I hired Brad Patton Drywall and construction from Indianapolis Angies list. Not only was the work Shoddy the guy ended up going to jail on Drug Charges. He employers did not get paid so they stole our washer dryer and air conditioner ( the home was for sale). Arrest were made, but I suppose it was no big deal for those with criminal records and warrants already out.! We made a report to Angies list , and documented it with
the Police report, but they still have him listed! At least service magic checks the criminal history of the clients. Angies list cannot be trusted either side of the coin ):

I just started with Angies

I just started with Angies List as an advertiser a couple of months ago. I must say that I resisted it for years, but after trying the referral company rip - offs I took the plunge.

I paid for a 1 year contract at about $5000. If I paid up front I was promised a free month so I hit the credit card and paid up front and was given 2 free months for some reason. For this I was promised a listing in the top 14 when someone searches for what I do. I figured for $360 a month I would be happy with about 8 calls each month. I tried Service Magic and was paying $40 for each shitty lead and never got one job. Don't get me started on them.

I got 20 calls the first month from Angies List customers. I have only got 4 jobs so far, one a repeat, but the whole $5000 is already paid for through profits from those 4 jobs. It has slowed down the last couple of weeks but it is the middle of the summer and it always slows down this time of year.

I have also gotten excellent reviews from all of those jobs, and that will only help in the future. Although it may be a bit shady of Angies to make money on both ends, it does make me a little more contientous in dealing with Angies List members. I always do my best but I will go over the top to get a good review.

I can also bid higher on my jobs because I no longer feel that I have to get every job. If I do 30 bids instead of 10 a month I can bid much higher. All I can say is that I have made more money the last month than ever while satisfying my customers and getting great reviews. I am in an affluent area so that is to my advantage. Much to my surprise advertising on Angies List is the best business decision that I have made in well over 20 years in business. I can only hope that it continues.

BTW do not EVER deal with everycontractor.com - biggest scam artists I have ever dealt with. I have been ripped off by many but they are the worst!

How to leave feedback for the company Angie's List ON Angie's?

I like Angie's List - I chose only the top rated contractors and they have all lived up to their ratings on AL. That having been said, I found that some people listed "Angie's List" as a provider and put some pretty interesting ratings on THEM. Now I can't find it... The complaint I have about AL is the following:
1) THey call me when I've asked them NOT to - to get me to review some contractor I've hired or looked at.
2) I was in my car - the phone rang - on speaker - they asked me to rate my cardiologist and psychiatrist - huh?! I didn't give them access to my personal health information - how did they know that? I felt like those characters in the movies trying to buy a condom and the pharmacist announces on the loudspeaker, "PRICE CHECK ON CONDOMS!" Wow - thanks for telling everyone in my car I see a shrink twice a year for Ambien refills.

So - I'd like to be able to rate them - but they seem to have taken themselves off the list - seems a bit dishonest. I don't mind paying to find good contractors - but I don't like my private information dug through then called hounded by Angie's staff to do their advertising for them.

Anyone know where I can rate Angie's List as a reviewer - so I can treat them just like all the other contractors that I review on their own list?
Please email me [email protected] - I might not be on here any time soon. Thanks!

angies list rules are dumb

I live on the borderline of where angies list considers a consumer area. So this means that I can only get half of the information on contractors that I need. They want to charge me an extra 15 dollars in order to get information on companies the next town over, less than 5 miles away. And if I switch for no extra money, I lose the county where I live. Stupid. I asked for my money back. I told them that when they use radius of an address instead of a consumer area, I will join again. What a rip off.

Would Never join Angies List

Why would "I" PAY to do reviews?

They should pay ME for my time to do the freakin reviews.

What a JOKE!

Yes, Angie's List sucks

It's even worse than I expected after reading all this.
Last year my wife and I starting doing renovations to our mid 50 year old house. Some of the work we could not do ourselves, so I thought Angie's list would be ideal for finding good contractors.

A.L. wanted me to sign up for 3 months or more (IIRC), but I didn't need it that long, or maybe just wanted to try it to see if it was worth it. OK, so I found that you could just sign up for a month, only $5. But then I found there was a $10 "processing fee"! What?? $5 for the month and $10 for processing? No way, Angie. What, you couldn't just tell us that it's $15 a month? Something about that smelled rotten.

We found very good contractors that we really liked without Angie. How? We asked around. We asked vendors and suppliers, even other customers at Lowes. And one Google review. Not one steered us wrong. We were super happy with the people we hired.

As for Angie's List? They still send at least 2 emails a week begging me to join. What a pain. Fuggedaboutit, Angie.

Great review

Great review of Angie's list. We forget about places like Lowe's and Home Depot. Their reputation depends on recommended reputable companies. Thanks.

My Mileage Varied

You said it, they have millions of customers, so they must be doing something right. I've used them a few times in the past and have been satisfied with the service and the businesses they list, enough that I felt I should reply. Frankly, someone sounds like they have a bone to pick with them.

My Mileage Varied

You said it, they have millions of customers, so they must be doing something right. I've used them a few times in the past and have been satisfied with the service and the businesses they list, enough that I felt I should reply. Frankly, someone sounds like they have a bone to pick with them.

My Mileage Varied

You said it, they have millions of customers, so they must be doing something right. I've used them a few times in the past and have been satisfied with the service and the businesses they list, enough that I felt I should reply. Frankly, someone sounds like they have a bone to pick with them.

My Mileage Varied

You said it, they have millions of customers, so they must be doing something right. I've used them a few times in the past and have been satisfied with the service and the businesses they list, enough that I felt I should reply. Frankly, someone sounds like they have a bone to pick with them.

My Mileage Varied

You said it, they have millions of customers, so they must be doing something right. I've used them a few times in the past and have been satisfied with the service and the businesses they list, enough that I felt I should reply. Frankly, someone sounds like they have a bone to pick with them.

membership fee?

Anytime there is money involved there is a possibility of bias and corruption. If Angie's list charged a membership fee only to consumer's then it MIGHT work. Since, the businesses and services are targeted for fees, the site then becomes questionable in its usefulness and honesty. I like the BBB better, although it is far from perfect, because the business can join but has no further way of influencing its rating other than doing good business and resolving conflicts when they arise. (I have worked with the BBB in the past and have had a 70/30 success rate with getting issues resolved. Today, that is not a bad outcome.) Then there is the HUGE possibility that consumers would give scathing reviews just because they are angry for whatever reason and can, rather than giving an honest unemotional review that would be helpful to others, rip a business apart because of some perceived wrong. If there is no opportunity for the business to respond to negative reviews, the system falls apart. Also, when you go to Angie's list website, it does not state UP FRONT what their fees are. That always makes the hair stand up on the back of my neck. I don't want to have to dig through the website or sign up to find out how much something will cost me. I certainly don't want to use a site that gets fees from businesses to better their review. Money can corrupt and when it comes to customer reviews, there should be no corruption. Finally, you can go to many review sites for free on the internet so if you take the time to do your own homework, you probably will find the information you need by finding about five independent reviews for FREE. If a company is outstanding, it will show up on the web. If they are horrible, they will also show up on the web; and it won't cost you a membership fee to find out. I predict that someday we are going to hear something negative about Angie's list big time after the flaws have had time to fester.

Caveat Emptor/Buyer Beware

We got the tickle to put our company, an electrical contractor, up on Angies list for free. No complaint, of course.

Got the expected call from my new best friend, Josh, who had all the metrics and answers. He didn't know it, but I've been working my internet market for years so I have a lot of knowledge about what is happening here.

Firstly he alleged they are signing up 800 a month in my county. I didn't believe that for a second. The local guys can't get 200 signups and that is for free.

Secondly he alleged they get 147 requests for electricians per month. Wrong again, I pretty much own the local Google market and I only get 80 per month and it is very steady.

Finally he showed me the "guest" site and my listing--I was already number 8 and the guys paying to be at the top were a skanky bunch at best. He demanded a 12 month committment for $140 per month. Wrong again, been there and done that. If it works, I promise to be yours forever. Only scumbags will try and lock you in like that, they know you'll bail their crappy ass service when it doesn't work.

So Buyer beware, Angies List is disingenuous at best, but all these guys who promise work are pretty horrible (see service magic comment above, my experience was even worse).

If you don't know what you are doing in the internet advertising business, either educate yourself or prepare to be milked.

Constant mistakes

My experience has been that after making a report, Angies List changed the business' name. When I asked 5 times for this to be corrected, 3 weeks later they attributed my report to another simular business and the business I reported on was taken off the list! They make one mistake after another. Don't waste your money. BBB is also hopelessly complicated and no good.

Constant mistakes

My experience has been that after making a report, Angies List changed the business' name. When I asked 5 times for this to be corrected, 3 weeks later they attributed my report to another simular business and the business I reported on was taken off the list! They make one mistake after another. Don't waste your money. BBB is also hopelessly complicated and no good.

angies list is not worth it

i recently bought a discounted subscription to AL--the idea is good, but it just doesnt work and not worth paying for. there are far too few reviews to be useful. With 3-4 reviews, by the time you throw out the high (a planted review) and the low ( a cranky pissed off person) you are left with a sampling too small to be of use. Another thing i have found is that there are quite a few listings that are old or comanies that are no longer in business. AL probably does this to give the allusion that their DB is bigger than it actually is. Use Yelp.com, way more reviews and its free.

Salesman is a pest

Our service business has a straight A rating on the list.
However, we do not believe the membership is as high as they would lead you to believe, and, we know a lot about pursuing Internet marketing all of which costs us nothing.
The salesperson has been beyond pesty. Finally blocked them out of my Emails.
They are snippy, rude and ask things which are none of their business.
There are better ways to spend or save, your money.

Angie is a ripoff. They are

Angie is a ripoff.
They are just hoping a Google or Microsoft will buy them................. THEY ARE TO SMART TO BUY THIS CRAP WEBSITE..
GOOD LUCK....ANGIE SUCKS

Angie is a ripoff. They are

Angie is a ripoff.
They are just hoping a Google or Microsoft will buy them................. THEY ARE TO SMART TO BUY THIS CRAP WEBSITE..
GOOD LUCK....ANGIE SUCKS

Angie is a ripoff. They are

Angie is a ripoff.
They are just hoping a Google or Microsoft will buy them................. THEY ARE TO SMART TO BUY THIS CRAP WEBSITE..
GOOD LUCK....ANGIE SUCKS

no need

As a contractor compettng in todays market i have to keep my overhead LOW, i do not advertise i provide a service to the people who call upon me and for that service i take a few of their dimes as payment, in return for they call me again and again and they cant wait to tell their friends or family. Why?, Is it becauce I am inexpensive NO, It is beacuse i treat them like family, I am on time, remove my shoes, put down tarps in the house, clean up, purchase all material up front, and Most Importantly they feel confident in the work I performed, Instilling customer confidence prior to the job will make the rest of the job go well. Also their refferal goes farther then any type of advertiseing and by not advertiseing I tend to not have these rift raft trying to get free work. Its a win win situation for me and as easy as it gets.

The only reaseon I was researching AL is they were in local news headlines about car tire pressures that is really old news anyway and something most people learn at the tire centers. Anyway i went to read reviews of companys and I had to sign-in and pay, I wonder if Angie paid her neighbors in Ohio when she moved there for their refferals, i also wonder if these people that have had issues with AL if they tried posting a "F" rating on the refferal bussiness that reffered them.

Anyway Im good to go, Oh and if someone is wondering why this site pops up when you search Al, its because of all the responces left here and the time people spend on the site once there here

Nice one Knaddison

Here's PROOF that Angie's List is a Rip-Off

The best proof of all, that Angie's List is a rip-off, is the ONE category of professional services that they DON'T rate. Do you know without looking? Well, not surprisingly, it's LAWYERS! That's right, one of the most expensive "professional services" out there is totally absent from Angie's List! Wonder why? Do you suppose it's because they're afraid of being sued? Or maybe, just maybe, the folks who run the list are lawyers themselves. Food for thought anyway.

First Contact

I went on Angies List to find a furnace contractor. Thinking the service was free or at least would have a free introductory offer. (This is what 99.9 percent of all service and retail sites do). On Angies List though after they get my personal information and a registration password up front. It sends me to the next page that shows there price structure and a cue to bring up info about their reasons for charging this fee, (Note; Why are they asking for personal information before one has even decided to pay to join. I suspect it's for a mailing list, why else?) Their logic, as you have shown above, is incredibly flawed which only leads me to believe that they are doing this on purpose. Nobody blatanly lies to their consumer base unless they have something to hide and are in it for the profits. I'm not saying that Angie didn't start out with a legitimate idea and sought to fill a desperate need but it has aparently become corrupted. By taking any compensation whatsoever from those Angie's posts reviews about shows full concern not for consumers but for the allmighty DOLLAR... (all speculations are simply opinion and all facts, after all, are facts.)

Thanks for the forum and I'll

Thanks for the forum and I'll keep it short. If you are a consumer educate yourself by way of other customers, bbb, internet and actually calling the place of business you want to use and just see how they answer your questions. I think the rip off with these list is this, why should I have to join and pay a monthly membership if this is to help the good ole american consumer. When you force me to pay just to learn something I sense fraud. Then when you try to sell me other things I sense fraud. Finally, if the companies can now advertise with you all i see is that making money is all you are about!!! I am for justice and treating consumers right, do your homework and check at least 3 sources before going with anyone. Those that include everything and don't seem to be hiding things are generally safer. Thgank you.

Sounds like

Sounds like a company that a woman would create. Oh wait...

Angie's list ...

As a consumer if you want to give a rate to someone who you are satisfied with you need to pay !!!!

They should only charge fees from contractors. A contractor I know and trust asked me to rate him on Angie's List, when I tried -> YOU MUST REGISTER AND JOIN AS A PAYING USER ????

I told my contractor I wouldn't do it and he said, I pay the first year for you !!!

The concept is broken.

Sorry, even their ads suck

Angie's list is not evil...its the way of the Internet!!

Reading through all of the comments about Angie's list, I just want to say there is a lot of people yelling about the fact that consumers, including the crazy consumers, who get to go online to make comments about your company on Angies List. Guess what...they do that on many, many other web sites FOR FREE. Regardless contractors must respond in a courteous friendly manner to demonstrate to the other consumers that you are not the schmuck that they are making you out to be. This is the only way to manage your reputation online. Internet is just a way of life now and there is no going back to the days of when they just ripped you a new a**hole to their neighbor and a few friends, or the BBB.

The sole existence for Angie's list, like any other business is to MAKE MONEY. (This is America, right?) Angie's list serves the sole purpose for the consumer to wade through the abundance of fake reviews being put out on the internet by businesses who are using the Internet to pump up their reputation and/or increase their search engine results since most search engine algorythims use reviews as part their system to organically listing a web site or listing in order of relevance (i.e., top page search results) . Consumers have always sought to to ask others for the "indirect" experience when they need to help make decisions, especially with those types of products not purchased that often, and those they tpically have to do because of home repairs...like roofing, siding, heating and cooling, windows, etc. The Internet gives consumers a whole new opportunity to share their experiences, which creates a big challenge for all businesses, especially that of small contractors who majorly rely on referrals and don't have the resources to manage the needed responses.

Angie's list is a small part of that on line world, and for consumers, it gets consumers through the clutter of the BS reviews online. Contractors can advertise on Angie's list but that have to have at least a B Rating to do so, at least that his what I have been told. At the end of the day, if consumers are willing to pay to get decent recommendations, what do you care if they are making money? If the recommendations are BS because of some crazy consumers, then learn how to verify your listing and respond. BTW-you have to verify your Goole places listing to responss to the crazie's that post there as well, so it must be part of your business. It's today's way of marketing. Not a ploy to kill your business.

Doctors and Medical Professionals not reliable Reviews

I signed up for Angie's List to get a review on a Dentist and noticed while scrolling through the list, every single Doctor had an A rating. I looked up a couple of Doctors who are known to have bad reputations. One of them should have his licensed revoked. All these medical professionals had glowing remarks.

I know for a fact that the Medical reviews are an absolute joke.

Angie's list Class action

For those that have been defamed unjustly by Angie's list posts contact [email protected] about a class action suit. We have been suffering continued defamation by a report by a person we have never worked for, met or even talked with over the phone. We have a blazen F rating that angie's list refuses to remove. they told us we could comment but refused to post our comment because it questioned the validity of Angie's list. This our grounds for suit. Do the same and join our suit.

Angie's List

I had several projects I was considering for my home, so I got a subscription to Angie's list. There really wasn't anything on there to help me. Very few contractors were reviewed, and I don't live in a small city. I interviewed three people, and none of them were on Angie's List. I think there is a problem with the review system. I can review, for example, my cleaning service. There are things they do well, and things I'm not so happy with. But because they share these reviews with my cleaning service, I won't post a review about them. People review on Angie's List when a service provider is great or when a service provider is terrible, but most don't follow into just one of those categories.

cooment fast

Great Post! Is this blog updated regularly? I’ll bookmark this site so I can get the best plumber in my place. Thank you.

Angie's List

I am a local Electrical Contractor, practicing for 35 years. I am not a big fan of Angie's List now or back when it was Unified Neighbors (which morphed into Angie's List). As anyone knows, there are a lot of people out in the world that a. want something for nothing b. are never happy. We have over 100,000 customers in our data base, usually if there is a problem with our service we will get a phone call and given the first chance to help our customer. Most people are reasonable, however sometimes you run into customer a or b. This customer will not be happy, even if you do the work for free. I remember 30 years ago when Unified Neighbors was started, my experience was the majority of said members were always looking for a deal ! Electrical work is highly dangerous, our technicians are well trained and the best at what we do. If you want cheap, go shopping for carpet, just about every carpet store will sell you carpet and padding for about the same price. Our prices are based on set operating costs, insurance, workmans comp, training, licenses, advertising, utilities, payroll, etc.

The main problem I have with Angie, is that their members are allowed to post negative reports on any company, some are really lame, example- We did not use their services, but they were on time, professional, etc, and we give them an overall grade of D or F.

"alled them and they answered the phone on the 2nd ring, promptly scheduled our appointment was on time, very polite and professional but we didn't like the price so their grade is an F. "

"Yes we did authorize the work, and yes we did sign the completion form stating that we are 100% satisfied, but we found out from a friend acroos town that they had the same thing done from a "HANDYMAN" for 5 dollars less, now we are not happy" at that point we have no recourse the damage is done. Angie's List final grade F-

yeah angies list sucks. So

yeah angies list sucks. So do 99% of all contractors. Learn the trade and do the work yourself. Or hire Mike Holmes when he is in town.

Glenn Beck

Angie's List sponsors Glenn Beck. That for me is reason enough to avoid the site.

haha this is awesome. Might

haha this is awesome. Might be a good reason for me to start using this site. haha thanks I love Glenn

I use Angie's List.... to post fake reviews

Ok ok... first, I'm the "bad guy": I take payments from companies to post fake positive reviews.

Angie's list is a joke, there's really no possible way you can verify the reviews unless Angie comes to my house and watches them do the work. So until then company's will continue to post fake reviews and customers will continue to get the shaft.

But please keep using angie's list because if all of you stop i don't get paid to post fake reviews anymore! And believe me it's profitable, I get $300 per fake review! I've even outsourced it to other people so we're posting about a dozen reviews a week now, $3000+/wk is not too shabby

i think there's a few more like me, reading the reviews you can just tell when it seems fake

posting reviews

Hey, I am interested in doing this also. I have no problem with posting reviews. I have a BA degree in Business Management and can write very proficiently so I would appreciate your consideration. Thank You, Dennis

Angie's List

The $3.95 suddenly became $8.95 for a one month trial. After joining I found out it was for local use only. If I wanted to get a list from out of state there was a additional $11.00 fee per search.
Without a doubt one of the Class 1, Grade A, 100%, web rip offs there is going. How they can, in good faith advertise on TV as being creditable is beyond the pale.

To the many GCs and subs that

To the many GCs and subs that are responding, there's perhaps another message that the industry is missing.

I'm a new homeowner, working on my first house -- a fixer. When I bought it, I knew how to change a doorknob, that was about it. Since buying it I've had to learn so many different skills on my own that it's been great yet challenging. Now I can successfully drywall, hang, tape, and mud, including the lids. I can lay tile quite well (redgard over ply subfloor, then 1/4" hardi, followed by thinset & 1/2" 18" limestone, I even ground bullnose edges on the butt to carpet faces -- no threshold, clean!). I run my own electrical above and beyond code, including 120v and 12v cans (34 total) and multiple custom A/V and cat6e runs. I layed an entire french-oak floor, including interior stairs (14, phew that was a ton of work). These are the major items, there's lots of small-stuff as well (mitre-cut molding, cove-lighting, backsplashes, and lots of minor paint and mudding).

Why have I had to learn these skills? Why am I doing all this work myself? No, it's not a hobby, and no I certainly don't enjoy it (I work in a services field). However, once I actually closed escrow and began dealing with GCs and subs on lots of initial "tester" projects, I encountered flaky folks (no-shows, no-call, impartial completion), shoddy work (seriously, a journeyman painter with drip marks on a simple livingroom wall?), and just plain scams (pay 50% up front to reserve your exterior painting appointment... 'cause we're so busy! I think not.). This is just the short list of problems I encountered. Combine this with the sense of entitlement that I get from some workers and GCs (leftover from the "boom" days when folks were begging for their work, no matter how rushed, shoddy, or incomplete), and I finally ended up just writing off the whole industry and doing it myself.

What's the point between my experience and this Angie's List discussion? Simple: We consumers are yearning for professionals that we can trust, and whom we can call on again and again for projects that are critical to our lives. Once that countertop is installed, the stone-folks don't think twice about that small crack at the sink cutout ("oh, that's no big deal, it happens at every sink -- no one will notice!", but the homeowner has to stare at that crack every day for years.

Angie's list isn't perfect, but it's the only shot that many folks have at finding someone who isn't (they believe) going to screw them. Friends and family recommendations can't be trusted, as they'll often say "here's the guy that I've used, but I wouldn't go so far as to recommend him -- you're on your own". Gee, that's not confidence-inspiring. (but true)

The references I see here to the "crazy" homeowner just don't cut is as an explanation. They aren't the majority of customers, and if they were then why are you in that business? I, and most homeowners I know, are in the camp of homeowners that greet with coffee, feed lunch, help feed wire or carry tools, or simply help with final cleanup at the end of the day (though that latter part really sucks). We "get" the point of change-orders and appreciate knowing on the spot if a new idea is actually a change that would cost more $ or time, or just a change that fits into the existing bid or T&M estimates. We're not the bitching primadonnas, (though I know a few of those too). Still, we get screwed-over just like the crazies. I'd say that the "norm" in GCs and subs that I've encountered is incomplete and untrustworthy work, with a few lone exceptions. Did you ever think that perhaps "normal" homeowners got screwed over 1 too many times, and that turned them into paranoid "crazies"?

Until I see a shift towards a majority trustworthy contractors & subs, it's pretty difficult to feel sorry for the folks complaining about how Angie's list is taking advantage of them. My initial thought when reading each of those comments was, "gee, now you know how homeowners feel".

No way would I use Angie's List

Social networking is really the only way to go these days. You can't trust anyone these days. If you can't log a complaint without being Anonymous consumers put themselves in a very vulnerable situation. I have heard of local companies that are backed by millions go after people posting negative reviews. I can't afford someone suing me even though I might end up right. Angie should fight for you in court if that happens and provide free legal services too. Others sights let you post reviews without making it easy to link back to you. Crazy

Vulnerable Situation??

What are they going to do?> Are your plumbers part of the mafia or something?
I have posted negative reviews on Angies List and the worst thing that happened is that I got a free gift card from the contractor in question.

The idea is that they can respond to your complaints. Anonymous reviews on the internet mean nothing and don't do much. In the aggregate they can give you an indication of what might be something to avoid but not a very clear reliable picture

In fact, my only complaint with Angies list is that the reviewers tend not to give "mixed" reviews. They are either overly good or overly negative. And if the first review on Angies list is Negative.. and the contractor doesn't respond.. no second chances are given by Angies List members.

Some Contractors HATE Angies list, because it gives us, the customer, a platform to speak. If a Contractor or Handyman is willing to spend some time answering the customers concerns in an open forum... one or two "nutjob" customers aren't going to hurt them.

Overall, if I am going to spend thousands of dollars in home improvement over the course of a few years.. the $5.00 a month is money WELL SPENT. to get a little more information then "anonymous" reviews on the internet... and give me a little more leverage with the contractor.. When was the last time any contractor was worried about what you might say on YELP?

AL has to be stupid!

They advertise on NPR, public radio....

I like using Angie's List

I don't agree completely with the article above, but I did learn some things reading the thoughtful and detailed comments (and ignoring the not-so-helpful ones). I have had my first subscription to Angie's List for a few moths. I am remodeling the house I am moving from and the one I am moving into. I needed a reputable bathtub refinisher and found a company on Angie's that did a fantastic job. I would have been clueless as to which one to pick otherwise. The peace of mind and great job I got more than paid for my subscription and I'll never regret signing up. Without Angie's, it would have been a crapshoot. I can't afford to have the work done over if it's not done right.

Though nutcases can post bad reviews, I think most people read all the reviews for a company if they really want to gauge their performance. Most everyone knows there are nutjobs who will say the vilest things that may not be justified.

Yes, trying to find more than those companies that paid to be high in the search results can be frustrating on the website. If you poke around, you will find the full list. I thought it was just a website problem, not intentional, but now my eyes are opened. People who are not as web-savvy may be put off and not spend enough time at the site to find the full list in a category. I think that's tacky, and the fact that they say companies cannot pay to be on the list is misleading.

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