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Where do you get Drupal Support

I was recently asked where the best place is to go for Drupal support if you think you have a bug but you aren't sure.

Many Venues

The question is a tough one. Looking at the Drupal Support page you see lots of options depending on what kind of support you need. For a problem with your own installation of Drupal you can take the problem to:

  1. forums
  2. support mailing list
  3. #drupal-support irc channel
  4. issue queue
  5. probably other sites

If it's technical enough, you might also want to go to the developer list or the developer irc channel but wading in there with a question that is not on-topic is a bad idea.

Which Venue is Best

It can be confusing and challenging to know which is the best option. Personally, I tend to use the support mailing list and the forums depending on the question. If there is a specific forum for my topic - like performance - I'll use that specific forum. If it's just "general support" I'll use the support list. The irc channel can get you an instant response, but sometimes it's a ghost town. The support list seems to have a higher ratio of responses/question than the forums do but it is also fairly low traffic at the moment.

Paid Support for Drupal?

There is clear demand from existing large commercial Drupal sites for support. These tend to be a mix of "fix this thing" and upgrading to new releases of the software and adding more features to a site.

I'm curious if there is demand for paid support at a smaller level. If an individual is asking for help in the forum, they get limited response, they try IRC and nobody can answer, what do they do? Do you think that you'd be willing to pay for Drupal support either via email, chat, or phone? If so, how much would you be willing to pay? Would you want to pay per question? Probably from the support side it's necessary to be paid per hour.

People Involved: 

I'm in Planet Drupal (blame Rob)

So, in the tradition laid out by Ken here's a "first post" into Planet Drupal now that my feed is getting picked up there. It probably also means that I'll have to work a little on performance modules lest my site get bogged down with the extra traffic.

I don't have much to say except that stuff like being included in the Drupal Planet Aggregator is about as exciting as when my first patch got committed. Maybe it's much ado about nothing, but I think that little stuff like this is what gets people excited about being involved in a project. So, it's very cool.

My involvement with Drupal is based around a small business looking to help other small businesses and communities to get a great website. Ideally a website that will get them laid. There's lots of people in Denver/Boulder who are using Drupal so I sent out some emails and started getting people together for meetups which has spawned the Denver Drupal User Group we're small and turnover is high, but Matt and Mike are getting some value out of it.

In truth, it was these screencasts that got Rob excited enough to ask me to get a feed for Planet. Which is a subtle way of saying you should blame Rob if you find my posts boring.

People Involved: 

Fiber or Wimax

Fiber? or wireless?

At the end of the article they say

"People talk about the risks of doing this," says Michael Render, who tracks fiber buildouts for RVA, the research firm. What they should be talking about, he says, is the risk of not building out fiber. "The world is changing very rapidly."

People Involved: 

Best Movie at Banff Film Festival

This past spring the wife and I saw the Banff Film Festival on tour in Denver. It was pretty sweet. Perhaps the best move was also the first we saw and it was also made by a Boulderite - Danny Brown of Sensei Studios.

Well, I just found it on Google Video - (and no, I still don't have cable, cable is dead).

So, here it is. Enjoy.

People Involved: 

I'm a usability expert because I can say discoverability

I'm convinced that 75% of being an expert is the field's vocabulary.

I may say "enable paging is broken" but a usability expert would say "paging enablement discoverability is low". The concept is the same, but the exact problem is much more clear using the right vocabulary.

People Involved: 


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