This is a cranky post. Sorry. I'm pissed.
Earlier this week my phone stopped working. Parts of the touch screen no longer responded to my touch. My wife still responds to my touch, so I assume it's a phone problem, not a touch problem. Conveniently, my buddy davexoxide let me know about a $50 refurbished 3G phone.
Today I decided to do something about it.
My experience so far today:
1. Log on to ATT Site, Get a Free Upgrade!
Turns out, the ATT site says I qualify for a free upgrade.
I click to do it and see the error message below. So I called that number.
2. Call the number
I called the number. They suggested I go to a store.
3. Go to a store
I went to the nearest store. It says AT&T all over it. It is not an "AT&T Core" store, though, so they don't have the iPhone and can't sell it. They suggest I go online. I mention that the website gives me an error. They suggest I call. I ask for an entry in my customer records.
4. Go online, try again
IT STILL DOESN'T WORK. SURPRISE!
5. Call the number suggested by the website
While I'm waiting on hold I hear:
Please keep in mind you can always visit any of our retail stores to view any of our latest product offerings and phones.
Not "any one" only "AT&T Core" stores. assholes
Talk to Adam. Adam is friendly without wasting my time. He suggests:
"To get the iphone you have to do the upgrade in stores."
I suggest that I did that. He suggests that it has to be an "AT&T Core Store." If that is an important distinction, as it is in this case, shouldn't they always make that distinction?
He apologizes and says that he can't do anything, but Alyssa will.
"Hold on a second, OK"