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Angies List

Angies List Complaint - Yet Another Bit of Feedback

I got this email the other day and wanted to share it with y'all. The original author informed me that she was asking for a refund and was planning to cancel payment via her credit card company if Angies List didn't give her a refund.

Edit for clarity:They sent this to Angie's List customer support first and then sent a copy to me

People Involved: - what's the motivation behind the site?

Well, I didn't have any idea two months ago when I first wrote about that it would have quite such a strong reaction. There have been about 50 comments on the post and it has been growing daily. Yikes.

People Involved: 

Why Angies List Sucks

Note: "sucks" is a pretty strong and immature word, but it's the word to use online when you think someone has a bad idea. So, if that's off-putting, get over it. Or start a "sucks sucks" site.

Recently I was asked what I thought of Angie's List. Frankly, I had no idea. I was told it was a pretty neat list that has good ratings of local retailers. The idea is that you are looking for advice on a company to hire for a service (e.g. car repair) so you check Angie's List and see the advice and ideas of other users who have used the site. It's basically like Better Business Bureau, City Search, or one of thousands of other local directories. Many of these directories are broken: biased reviews, paid inclusion, incomplete information, etc. This is where Angie's List claims to be different. They use "only" consumer generated content and require a "small fee" to keep the reviews unbiased.

People Involved: 
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